Korean Job Discussion Forums

[FierceInvalid]

Man...I seriously find customer service in Korea to be generally waaay better than in Canada. In Canada people in the service industry are often surly and unhelpful, and still require you to tip them anyway. Here they are usually pleasant, respectful, and eager to help (in my experience - nothing like the stuff above has ever happened to me). The only time I've felt uncomfortable with the service people here are in traditional places with older staff - grizzled street market adjummas, that kind of thing.

[prairieboy]

For the most part, I've received decent customer service while in Korea. I've never been asked to leave a restaurant as others have posted. I've usually received a smile and some attempts to speak to me in English.

The best and worst customer service I've received has been at the bank. I've been told I can't use cash to pay my bills at one bank because I didn't have an account with them. At another time, I was recognized as a customer that sends money home regularly and one of the tellers got up and got me a form without my asking, leaving several other people waiting in line, even though I didn't want to wire money at the time.

In general though, I'd agree that Koreans don't know what a customer is nor how to treat that customer so they remain loyal and always come back for more.

[Moldy Rutabaga]

I worked as a bartender for years and liked the job, but the salary was awful. Canada seems to have the worst of worlds when it comes to customer service-- the pay is terrible, and there is little tipping. We seem in between America, where bad pay is compensated for by large tips, and Britain, where pay is better and no one tips. Businesses tend to get the employees they pay for.

I haven't had horrid service in Korea, although sometimes staff are a little too casual and lazy. My bad experiences in Korea are the service that's too good; it's hard to just look at something in a department store without being swarmed by salespeople eager to sell me everything and to demonstrate how the toothbrush works, just in case I didn't know.

Ken:>

[shakuhachi]