Site Search:
 
Dave's ESL Cafe's Student Discussion Forums Forum Index Dave's ESL Cafe's Student Discussion Forums
"The Internet's Meeting Place for ESL/EFL Students and Teachers from Around the World!"
 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Dabbawalas: A management feat

 
Post new topic   Reply to topic    Dave's ESL Cafe's Student Discussion Forums Forum Index -> Culture
View previous topic :: View next topic  
Author Message
Anuradha Chepur



Joined: 20 May 2006
Posts: 932

PostPosted: Tue Apr 27, 2010 5:05 am    Post subject: Dabbawalas: A management feat Reply with quote

Dabbawalas are a group of 5000 illiterate / barely literate people in Mumbai, who provide the service of transporting lunch boxes from people’s homes to their offices and then the empty boxes back to their homes, on a daily basis. They convey 200,000 boxes every day from and to different corners of Mumbai, via a supply chain that use bicycles at user ends and local trains for the rest of the journey, in a busy and overcrowded city, where people have to spend on an average 2 – 4 hours traveling to and from work.

All they use is some color coding, deliver punctually in rain or sun without mixing up boxes and make only one or two mistakes in 2-3 months, i.e., they operate at six sigma level quality, while levying nominal charges for their service. Top B-schools invite them to give lectures in management.

As opposed to, for instance a high-tech online shop. I shopped twice, they caused a helluva lot of delay and delivered me the wrong product both times. Unless they also have operations as large in number, and those were the only two mistakes in one million opportunities, and by some kind of strange coincidence both those mistakes happened on me.
Back to top
View user's profile Send private message
Bob S.



Joined: 29 Apr 2004
Posts: 1767
Location: So. Cal

PostPosted: Mon May 03, 2010 8:54 am    Post subject: Re: Dabbawalas: A management feat Reply with quote

Anuradha Chepur wrote:
Dabbawalas are a group of 5000 illiterate / barely literate people in Mumbai, who provide the service of transporting lunch boxes from people’s homes to their offices and then the empty boxes back to their homes, on a daily basis.

This is pretty neat! You have to admire their entrepreneurial spirit.
Back to top
View user's profile Send private message
sodia



Joined: 02 Mar 2012
Posts: 2

PostPosted: Tue Mar 06, 2012 8:55 am    Post subject: Reply with quote

Ive recently learned of this occupation and i think its is GREAT that this class in Indian society has thought up such a great means of living and earning income. They must be in demand! as they are doing very well.
Back to top
View user's profile Send private message
AnaMilena



Joined: 12 Mar 2011
Posts: 25
Location: 404 - Not Found

PostPosted: Wed Mar 28, 2012 7:36 pm    Post subject: Reply with quote

Wow! I've never heard or read about this, but it's really interesting! It's a great example of eagerness and a well-thought strategy of work. From your post, I can tell their work is flawless, perhaps some occasional mistakes, but overall their work must be remarkable. And there are lots of benefits from the way they operate!

I wish large companies and industries would learn from them in every possible way! Very Happy
_________________

http://english4fun.freeforo.com
Back to top
View user's profile Send private message Visit poster's website
Display posts from previous:   
Post new topic   Reply to topic    Dave's ESL Cafe's Student Discussion Forums Forum Index -> Culture All times are GMT - 8 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Dave's ESL Cafe is maintained by the one and only Dave Sperling.
Banner Advertising | Bookstore / Alta Books | FAQs | Articles | Interview with Dave
Copyright © 1995-2011 Dave's ESL Cafe | All Rights Reserved | Contact Dave's ESL Cafe | Site Map

Teachers College, Columbia University: Train to Teach English Here or Abroad
SIT
Powered by phpBB © 2001, 2002 phpBB Group