Joined: 20 Aug 2009
Location: Denver, Colorado
|Posted: Fri Aug 20, 2010 12:53 pm Post subject: Speak With Confidence: Business English You'll Need
|Talking on the phone may present Business English students with a number of difficulties. Firstly, you will be unable to see the person speaking - this will make it harder to understand what is being said without the support of body language or being able to watch the personís mouth pronounce the words. Also, there is different set of words and phrases people commonly use when on the phone. Itís a good idea to become familiar with them so you can answer the phone and speak with confidence when required.
MAKING A CALL
Introducing yourself / Making a request to speak to someone
Hi, my name is John Smith. May I speak to Sarah Brown?
Hi, Iím calling to speak to Sarah Brown.
Good morning / Good afternoon - this is John Smith from the ABC Company. Please may I speak to Sarah Brown?
RECEIVING A CALL
How to answer the phone
Good morning / Good afternoon. This is John Smith from the ABC Company. How may I help you?
Yes, this John Smith speaking. How may I help you?
Thank you for calling the ABC Company. How may I direct your call?
One moment please, Iíll transfer you right now.
Please could you hold and Iíll put you through.
Let me see if Jim Andrews is available.
Putting someone on hold
Jim Andrews is on the other line. Would you like to hold?
Jim Andrews is just away from his desk. Would you mind holding?
Iím sorry, could you hold for just a moment?
DURING THE CALL
When you donít understand something
Iím sorry, I didnít understand that. Could you please repeat it?
Iím sorry, I didnít catch what you just said. Would you mind repeating?
Iím having difficulties understanding what you are saying. Would you mind repeating a little more slowly / a little more loudly?
Clarifying what you have heard
Could you please spell that for me?
How do you spell that?
Let me repeat your information to make sure I have got it right.
Your companyís name is ĎThe XYZ Companyí - is that right?
Taking a message for someone
Iím sorry, Jim Andrews is not here at the moment. Can I take a message?
Jim is currently in a meeting. May I ask whoís calling? I can take a message.
Jim Andrews isnít available at the moment. Can I put you through to his voicemail?
Leaving a message for someone / Leaving a voicemail
This is John Smith calling from The ABC Company. My number is 703 333 1234. Please could he / she / you call me back when it is convenient.
This is John Smith calling from The ABC Company. Iím calling regarding (an order that was placed) / (a meeting we have arranged) / (a letter that was sent to me). Please could you / he /she call me back on the following number - 703 333 1234. Thank-you.
Finding out more information
When do you expect him/her back?
Could I leave a voicemail?
ENDING A CONVERSATION
With someone who has called
Thanks for calling. Iíll speak with you again soon.
Thanks for calling. Iíll pass on your message.
With someone you have called.
Itís been good talking to you. Thank-you. Bye.
I better let you go. Thanks very much. Bye.
Iíll touch base with you again in a few days. Itís been good talking to you.
To gain a solid knowledge of good business English that will fuel your success, consider taking an ESL program based in the USA.
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Rachel Clarkson is an English teacher at LCI English ESL Programs and blogger at the ESL Blog.
LCI offers the best ESL classes through experienced teachers and high quality programs in Denver, Colorado. Check out great ESL resources and articles at www.englishlci.com/blog