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a letter of complaint

 
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ziawj2



Joined: 22 Apr 2012
Posts: 18

PostPosted: Tue May 22, 2012 5:33 am    Post subject: a letter of complaint Reply with quote

Please help me check a letter of complaint. Thank you!

Dear Mr. Russell,

I am a customer of your online bookstore and just bought an English novel which is called Great Expectations from your website. I am writing to express my dissatisfaction with the book’s binding.

I was very happy when I received the book, but I was shocked by the book’s binding after opening it. I found that the pages were not in order and it was easy to be scattered, moreover, the pages were in poor quality.

In fact, I’m very disappointed by the book’s binding fault, I would like you to be responsible for it and change a good new one for me, and I also hope the similar situations won’t happen again.

I am looking forward to your reply.

Yours truly,
Li Hua
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Afra



Joined: 10 Jul 2013
Posts: 137

PostPosted: Fri Oct 25, 2013 11:32 pm    Post subject: Reply with quote

I am a customer of your online bookstore and just bought an English novel which is called Great Expectations from your website. I am writing to express my dissatisfaction with the books binding. I was very happy when I received the book, but I was shocked by the books binding after opening it. I found that the pages were not in order and it was easy to be scattered, moreover, the pages were in poor quality. In fact, I am very disappointed by the books binding fault, I would like you to be responsible for it and change a good new one for me, and I also hope the similar situations won't happen again. I am looking forward to your reply. Yours truly, Li Hua

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