Site Search:
 

Banner

Teacher Discussion Forums Forum Index Teacher Discussion Forums
"The Internet's Meeting Place for ESL/EFL Students and Teachers from Around the World!"
 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

'Complaint' or 'Claim'

 
Post new topic   Reply to topic    Teacher Discussion Forums Forum Index -> Business English
View previous topic :: View next topic  
Author Message
Itasan



Joined: 05 Nov 2003
Posts: 557
Location: Yokohama, Japan

PostPosted: Wed Feb 11, 2004 7:06 am    Post subject: 'Complaint' or 'Claim' Reply with quote

Which do you prefer, 'complaint' or 'claim'
in the following situation?
"If you purchase a defective product, you
must write a complaint / claim letter to the compnay."
Thank you.
Back to top
View user's profile Send private message MSN Messenger
sita



Joined: 21 Jan 2003
Posts: 261
Location: Germany

PostPosted: Thu Feb 12, 2004 1:29 pm    Post subject: Reply with quote

Hiya!

I would say a complaint.

CU
Siān
Back to top
View user's profile Send private message Visit poster's website
Lorikeet



Joined: 18 May 2003
Posts: 1368
Location: San Francisco, California

PostPosted: Thu Feb 12, 2004 4:08 pm    Post subject: Reply with quote

To me, if you write a complaint, you complain about the product. You may or may not get a response. If you make a claim, you expect them to send you a replacement item or give you money back. I don't think you can make a claim unless they specifically tell you they are accepting claims.
Back to top
View user's profile Send private message Visit poster's website
RomanGirl



Joined: 16 Feb 2004
Posts: 4
Location: Rome, Italy

PostPosted: Mon Feb 16, 2004 3:44 pm    Post subject: pro-active vs. negative Reply with quote

I think a claim letter is a better, more professional fit. This corresponds to the widely-held belief that there is no place for negative terms in business. Much like how "problems" are restated as "challenges", so too, a complaint is better put forth as a claim, which sounds pro-active as opposed to negative.
Back to top
View user's profile Send private message
sita



Joined: 21 Jan 2003
Posts: 261
Location: Germany

PostPosted: Mon Feb 16, 2004 6:53 pm    Post subject: BE vs. AE Reply with quote

Hiya

In Germany BE is predominant.

Here claim would merely be associated with gold....


Best wishes

Siān
Back to top
View user's profile Send private message Visit poster's website
RolandTrego



Joined: 23 Mar 2005
Posts: 18

PostPosted: Thu Mar 24, 2005 8:59 pm    Post subject: Complaint vs. Claim Reply with quote

I would say 'complaint'. I think of a claim more in terms of insurance or the law, e.g., "In his claim, he is asking that we reimburse him for his expenses to have his car fixed." A complaint simply lets someone know that you are unhappy with something. A claim is a formal request for money or other restitution which you feel another party owes you.
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Teacher Discussion Forums Forum Index -> Business English All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Teachers College, Columbia University: Train to Teach English Here or Abroad
SIT

This page is maintained by the one and only Dave Sperling.
Contact Dave's ESL Cafe
Copyright © 2011 Dave Sperling. All Rights Reserved.

Powered by phpBB © 2001, 2002 phpBB Group