'Complaint' or 'Claim'
Moderators: Dimitris, maneki neko2, Lorikeet, Enrico Palazzo, superpeach, cecil2, Mr. Kalgukshi2
'Complaint' or 'Claim'
Which do you prefer, 'complaint' or 'claim'
in the following situation?
"If you purchase a defective product, you
must write a complaint / claim letter to the compnay."
Thank you.
in the following situation?
"If you purchase a defective product, you
must write a complaint / claim letter to the compnay."
Thank you.
pro-active vs. negative
I think a claim letter is a better, more professional fit. This corresponds to the widely-held belief that there is no place for negative terms in business. Much like how "problems" are restated as "challenges", so too, a complaint is better put forth as a claim, which sounds pro-active as opposed to negative.
BE vs. AE
Hiya
In Germany BE is predominant.
Here claim would merely be associated with gold....
Best wishes
Siân
In Germany BE is predominant.
Here claim would merely be associated with gold....
Best wishes
Siân
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- Posts: 18
- Joined: Wed Mar 23, 2005 8:23 pm
Complaint vs. Claim
I would say 'complaint'. I think of a claim more in terms of insurance or the law, e.g., "In his claim, he is asking that we reimburse him for his expenses to have his car fixed." A complaint simply lets someone know that you are unhappy with something. A claim is a formal request for money or other restitution which you feel another party owes you.