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Passing on client feedback - What's the best way?

 
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Silly Mid-off



Joined: 27 Sep 2005
Posts: 2

PostPosted: Thu May 29, 2008 9:48 am    Post subject: Passing on client feedback - What's the best way? Reply with quote

Hi

I work for a rather big school (200+ teachers) and I'm currently trying to figure out what the best way to pass on positive client feedback is.

Talking to people personally is obviously the nicest way but not all our teachers spend a lot of time in the school building or are only there at very specific times. I would think it a bit unreasonable to call people in for a meeting and then tell them "You received positive feedback. Well done."

So, I've been trying to think about other options which may or may not include passing on the feedback in writing (brief note), sending them a text, doing it by email, mentioning it in meetings, posting it on a "roll of honour" board (?!) etc.

Our teachers come from all over the world and obviously there are also different ways people from different backgrounds perceive praise, i.e. some are happier to receive it in public than others.

Could I get some feedback (no pun intended) or ideas from people who work or have worked in a similarly large school?

Cheers
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alexcase



Joined: 07 Mar 2004
Posts: 97
Location: Tokyo

PostPosted: Thu Jul 10, 2008 1:52 pm    Post subject: Reply with quote

I've never had to supervise more than 20 teachers, so no personal experience I'm afraid. I would imagine the best way, though, would be to just include it in regular one to one or written feedback rather than sending it out every time it comes in.

TEFLtastic blog- http://tefltastic.wordpress.com


Last edited by alexcase on Mon Oct 14, 2013 5:06 am; edited 1 time in total
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wmcmanus



Joined: 01 Dec 2008
Posts: 5

PostPosted: Mon Sep 06, 2010 2:37 am    Post subject: feedback Reply with quote

Where I work we receive written feedback along with every paycheck. It's easy to do it at pay-time because everybody is in the office on that day picking up their salary anyways.

It's also a good time to talk about performance objectives or give a short motivational talk before the next month starts.
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