Job Discussion Forums

whatthefunk · Joined: 05 Aug 2003 Posts: 130 Location: Japan

Okay, so about a month and a half ago, I signed up with YahooBB to get ADSl service. I had some problems at first cause I didnt put down my full name on the YahooBB contract so it was different than the name on my NTT contract. This oversight caused me to swim through seas upon seas of red tape for the last month or so. Finally, yesterday, my start up package arrived with my modem and all the cords and stuff. I was estatic. I plugged all the cords in, got her all wired up, turned on the computer, put the software disc in and then go the little error message that said :
"Disc not supported on English OS."

What do I do? I called YahooBB and talked to somebody who knew absolutly nothing about computers or the internet. Ive tried to call technical support, but they also have no idea and dont speak english. Ive tried to get a friend to call technical support, but nothing happened there for whatever reason...
What shoudl I do?? Anybody use YahooBB??

worldwidealive · Joined: 03 Mar 2004 Posts: 84

Go to http://www.bbapply.com

I have YahooBB and you should NOT need the disk. You should be able to plug and play. This link will take you to a handy board where you'll likely get all the answers you need. Just click on "Support Forum" when you get there. It is run by a guy named Jimmie who also signs people up for NTT and YahooBB in English, so it's too bad you didn't know about it earlier I suppose. He doesn't offer "support" so to speak, but maintains this board for users to help each other. He often jumps on and answers questions himself.

In fact, I recommend him for anyone trying to sign up with YahooBB. He cuts through the hassle for any of us who have less than perfect Japanese or, as in my case, very poor Japanese.

Good luck - but this site should help you.

WWA

whatthefunk · Joined: 05 Aug 2003 Posts: 130 Location: Japan

Thanks alot. Thats a great site.

Gordon · Joined: 28 Jan 2003 Posts: 5309 Location: Japan

Sometimes they send out the hardware, but you aren't "hooked up" until a certain start date and you have to wait. Very odd. Yes, one problem with Yahoo is the lack or non-existence of English support.

whatthefunk · Joined: 05 Aug 2003 Posts: 130 Location: Japan

Gordon · Joined: 28 Jan 2003 Posts: 5309 Location: Japan

kitano · Joined: 18 Nov 2004 Posts: 86

I had the same problem and Yahoo was completely useless. The English operators too if you can talk to one. They called me to ask why I hadn't hooked up and I explained that it didn't work and I asked 'will it work with an English Osystem?" The English service staff said "It should." The correct response is 'yes and here is how to do it' or 'no', WTF! I finally got help from a company called TNT in Nishinomiya who were awesome and got it sorted out, there was no way I could have done it without their help. I reccommend that type of service if you are not great with computers or fluent in Japanese as the price is definately worth it to save your sanity.

whatthefunk · Joined: 05 Aug 2003 Posts: 130 Location: Japan

Thanks worldwidealive. Got it and am now using the internet in the comfort of my own 6 tatami mat apartment rather than the internet cafe.

Gordon....was in Pohang 2002-2003 before I came over here. Actually liked Pohang alot while I was there, but was about ready to jump of a building by the end of my contract.

Dominique · Joined: 26 Aug 2004 Posts: 141 Location: Juso, Osaka

just wanted to let people know, you cannot sign up for yahoo bb without an alien registration card. not even using the temporary one you get.

so the whole process takes 6 weeks to get it

melirae · Joined: 26 Feb 2004 Posts: 145 Location: Korea

Another option is NTT's OCN/Dot phone and ADSL service, which has AMAZING English support! My internet and IP phone service went on the fritz last week and I was able to get it repaired over the phone with their tech support- I talked to the same lady the entire time who spoke amazing English and knew A LOT about computers- even English OS. Same thing for their billing section as well. If an English speaker isn't available when you call, they take down your name and number and call you back.

When I first got my modem I had to go to an FTTP site and set the modem and the IP phone, so maybe other companies have the same deal...

Dominique · Joined: 26 Aug 2004 Posts: 141 Location: Juso, Osaka

How do you pay for YahooBB?

I can't seem to get any English support. I received my internet at the end of March and I haven't received a bill yet. Will it come in the mail? or do I have to contact them to tell them to take it out of my bank account?

thanks in advance,

Dominique

PAULH · Joined: 28 Jan 2003 Posts: 4672 Location: Western Japan

worlddiva · Posted: Wed May 11, 2005 1:27 pm Post subject:

Hey Dominique!

You should get a payment card in the mail which you have to fill out and send back. Pay by credit card or automatic withdrawal from your bank account.

Takes about 1 -2 months to get the payment card.

joncharles · Joined: 09 Apr 2004 Posts: 132 Location: Beijing

I had no problems signing up.. All you need is the ID and the password they gave you with your startup kit. I was lucky and got in when they had a promotion and got my first 90 days free.. That did not include the FLET fee I pay to NTT though. I get a paycard in the mail and you can pay at most convenience stores.. or arrange for a bank transfer. My FLET fee is paid through my phone bill.

Dominique · Joined: 26 Aug 2004 Posts: 141 Location: Juso, Osaka

I got something in the mail from them, but it's all in Kanji and there is some sticker showing me where the nearest building is for internet access or something I'm not quite sure.

Was it really obvious in this paper thing they mailed? I have gotten bills but from NTT and KDDI.. which I thought were for the phone line.. Why two different bills? I dunno. My first KDDI was 1000 yen, 2nd bill was 5000 yen and 3rd for 2000 yen.. nothing about Yahoo BB yet