Job Discussion Forums

[mafimishkala]

Does anyone know of any good books or resources for this topic as they seem to be pretty thin on the ground?
Thanks

[Never Ceased To Be Amazed]

[mafimishkala]

Well we all know that they need it and that's why I have been asked to teach it and I am asking for English teaching resources.

[veiledsentiments]

See what happens when you only read the post instead of the subject line and title, NCTBA.

Sorry I don't know of any Mr mishkela... perhaps mafi in the first place. (sorry again...)

But, I do think they need to learn the concept before worrying about the English. Perhaps it would be easier to find a training manual on the topic (online?) and create your own English materials out of it.

VS

[Never Ceased To Be Amazed]

Oh, I read it all VS. Jes' wanted to put a coupla smiles on a coupla faces...

xox NCTBA

[johnslat]

Dear mafimishkala,

A Goggle search didn't turn up much, but . . .

http://www.tefl.net/alexcase/wp-content/uploads/CustomerServiceDiscussion.pdf

http://esl.about.com/od/businessspeakingskills/a/customer_ser.htm

http://www.eastsideliteracy.org/tutorsupport/Work/Work_Complaints.htm

http://www.tefl-magic.com/noframes/material/exp/com.htm

http://www.eslflow.com/ConsumerComplaintMenu.html

maybe these books?

http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Dstripbooks&field-keywords=Customer+Service%3A+A+Practical+Approach+by+Harris&x=12&y=22

Sorry if these are not what you need.

Regards,
John

[mafimishkala]

Thanks for your replies.

[Tom Le Seelleur]

English for Customer Care 978-0-19-457906-3 Oxford University Press
2008

Tom

[mafimishkala]

Cheers for that Tom, I knew there was a specific book out there but hadn't found it trawling through catlogues.