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How to contact Saudia Airlines?
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007

Joined: 30 Oct 2006
Posts: 2684
Location: UK/Veteran of the Magic Kingdom

Posted: Sun Sep 07, 2008 2:25 pm Post subject:

trapezius wrote:

For those who don't know, visa processing used to be done at the Consulate in Jeddah, but has been handed over to a private company for a year or so now. And yes, you guessed it, it is manned mostly by locals, a people/race known for the worst customer service in the world.

Well, without a reference/support letter from Uncle Scot, you will not get the UK visa! Laughing

Stephen Jones

Joined: 21 Feb 2003
Posts: 4124

Posted: Sun Sep 07, 2008 4:17 pm Post subject:

Quote:

And yes, you guessed it, it is manned mostly by locals, a people/race known for the worst customer service in the world.

You've evidently never met Russian waiters, German shop assistants, British immigration officers, Kuwaiti bureaucrats, or tried to get anything done in an Indian bank.

scot47

Joined: 10 Jan 2003
Posts: 15343

Posted: Sun Sep 07, 2008 6:47 pm Post subject:

The All-knowing One sends us to Saudi Arabia to teach us patience.

sheikh radlinrol

Joined: 30 Jan 2007
Posts: 1222
Location: Spain

Posted: Sun Sep 07, 2008 7:06 pm Post subject:

Stephen Jones wrote:

Quote:

And yes, you guessed it, it is manned mostly by locals, a people/race known for the worst customer service in the world.

You've evidently never met Russian waiters, German shop assistants, British immigration officers, Kuwaiti bureaucrats, or tried to get anything done in an Indian bank.

And he's obviously never met a Spanish civil servant or a Parisian employee of SNCF.

trapezius

Joined: 13 Aug 2006
Posts: 1670
Location: Land of Culture of Death & Destruction

Posted: Sun Sep 07, 2008 8:25 pm Post subject:

Quote:

Ah, but it's great for raising your patience level.

True, but no human attribute is infinite. If you have to call 150 times to not even get an answer on the other end, I am sure that will test anybody's patience to the limit.

Quote:

Well, without a reference/support letter from Uncle Scot, you will not get the UK visa!

Getting the visa was not the problem... it was finding out if I had gotten it or not. And guess what, they charged me SR. 5 for the optional service of having an SMS sent to my phone to let me know when my passport returned from Riyadh... and yes, I NEVER got a text, because some idiot put my phone number down as +966 2 050....

Quote:

You've evidently never met Russian waiters, German shop assistants, British immigration officers, Kuwaiti bureaucrats, or tried to get anything done in an Indian bank.

Russia... I don't care about. And food service is down the ladder of importance compared to service in banks, consulates, hospitals, phone companies, etc. And really, if you have to compare SA to Russia....

Germany... I am sure if you call 150 times, someone will pick up the phone.

Britain... I had no trouble with the immigrations officers this time or last time I went. You are not seriously comparing the immigration officers there with the ones here, are you??? You are white-skinned, so of course they bow down to you when you enter SA. Ask the brownies and blackies how they are treated, which is the majority of the people entering SA.

Kuwait... Same thing as Saudi Arabia. Same people, same nonsensical policies, same bureaucracy.

India... Again, I am sure someone will answer at least once if you call 150 times. And again, if you have to compare SA to India....

Quote:

The All-knowing One sends us to Saudi Arabia to teach us patience.

Yes, and [to teach us] other things as well!

P.S. I will admit... face-to-face customer service [from the locals] is magnitudes of order better now than it was say, 10 or 15 years ago. Some of them speak impressive English. But as far as calling an establishment goes, unless you are calling a dedicated call-center (for eg., mobile phone help line), prepare for your calls to go unanswered many many times even if the line is not busy (they are chatting/taking a smoke break/drinking tea, etc).

Last edited by trapezius on Sun Sep 07, 2008 8:35 pm; edited 1 time in total

johnslat

Joined: 21 Jan 2003
Posts: 13859
Location: Santa Fe, New Mexico, USA

Posted: Sun Sep 07, 2008 8:28 pm Post subject:

Dear trapezius, "True, but no human attribute is infinite." How about incompetence and ignorance? Regards, John

trapezius

Joined: 13 Aug 2006
Posts: 1670
Location: Land of Culture of Death & Destruction

Posted: Sun Sep 07, 2008 8:37 pm Post subject:

Ha, good one, John!

veiledsentiments

Joined: 20 Feb 2003
Posts: 17644
Location: USA

Posted: Sun Sep 07, 2008 10:37 pm Post subject:

I must say that your avatar was very appropriate for the topic of this thread. VS

trapezius

Joined: 13 Aug 2006
Posts: 1670
Location: Land of Culture of Death & Destruction

Posted: Sun Sep 07, 2008 10:59 pm Post subject:

[the best part is the eyeballs ]

veiledsentiments

Joined: 20 Feb 2003
Posts: 17644
Location: USA

Posted: Mon Sep 08, 2008 3:32 am Post subject:

OMG... I had missed that... VS

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