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fluffyhamster
Joined: 13 Mar 2005 Posts: 3292 Location: UK > China > Japan > UK again
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Posted: Mon Feb 29, 2016 6:30 pm Post subject: |
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nomad soul wrote: |
fluffyhamster wrote: |
nomad soul wrote: |
That's not likely to happen; the course provider would have to submit info to Cambridge that the participant completed the exam. Cambridge subsequently updates their records. Plus, it seems that each CELTA course participant is assigned a unique Cambridge ID# or code. |
Except that in this case, the course provider can't seem to even confirm to the OP let alone to Cambridge that he or she studied there. Lo, a unique ID that gets binned whenever the cleaner next empties the trash. Or maybe it all goes the same way as some of the BBC archives and finds its way into motorway landfill.  |
But that was my point about not keeping old records indefinitely. I worked in corporate prior to teaching, and we kept only documents that were three years and newer on the premises. Each year we went through the older docs to determine what to archive offsite and what to send to the shredder. I don't know about other countries, but this is a typical practice in the US.
Anyway, why should TEFL course providers hang onto old records of transient CELTA holders (12 years, in the OP's case) once Cambridge has the relevant info? The center's role is to simply facilitate the exam on behalf of Cambridge ESOL. Once the results have been submitted and the cert issued from the UK, the course provider's obligation to the customer is done. Except, there may be a problem in the OP's situation. It is what it is. |
Yeah but how much space even in the busiest training centers would a simple list of say annually a few hundred candidates' details (Name, ID or whatever number, date cert was taken and/or awarded) take up for the training center to keep indefinitely? Especially if periodically "backed-up" electronically. Mind you, some centers are here one year, gone the next, and the problem in this case seems to be that UCLES either didn't receive or have misplaced the OP's details. And it would be nice if there were some permanence provided somewhere, given that TEFL is by its very nature something of a transient or indeed a "transient's" profession. Point taken however that one's original documents will ultimately always be one's own responsibility to look after and keep reasonably accessible, to avoid just such problems as these! |
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scot47

Joined: 10 Jan 2003 Posts: 15343
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Posted: Mon Feb 29, 2016 7:11 pm Post subject: |
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Being an adult is tough. |
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nomad soul

Joined: 31 Jan 2010 Posts: 11454 Location: The real world
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Posted: Tue Mar 01, 2016 2:28 am Post subject: |
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fluffyhamster wrote: |
Yeah but how much space even in the busiest training centers would a simple list of say annually a few hundred candidates' details (Name, ID or whatever number, date cert was taken and/or awarded) take up for the training center to keep indefinitely? Especially if periodically "backed-up" electronically. Mind you, some centers are here one year, gone the next, and the problem in this case seems to be that UCLES either didn't receive or have misplaced the OP's details. And it would be nice if there were some permanence provided somewhere, given that TEFL is by its very nature something of a transient or indeed a "transient's" profession. Point taken however that one's original documents will ultimately always be one's own responsibility to look after and keep reasonably accessible, to avoid just such problems as these! |
From a business perspective, the only reason to keep customer info long term is for marketing purposes; they want their customers' loyalty and repeat business. Obviously, that's not the type of business TEFL course providers are in, nor are they academic institutes; maintaining old records doesn't provide a financial benefit. Their customers fly in, take a course, get their CELTA cert from Cambridge, and many fly off to their intended destinations. That's what I meant by transient.
It all boils down to the OP finding her certificate, which will indicate if the problem was at IH Riviera Maya's end or if Cambridge misplaced their records for that year. For her sake, I hope her elderly relative isn't a major hoarder. (One of my neighbors here in the US passed away last month due to health issues related to her hoarding behavior despite our attempts to intervene. Trying to locate anything in her home is like searching for a needle in a haystack.) |
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fluffyhamster
Joined: 13 Mar 2005 Posts: 3292 Location: UK > China > Japan > UK again
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Posted: Tue Mar 01, 2016 1:46 pm Post subject: |
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Well, if Cambridge is letting centers just run themselves completely like businesses rather than educational providers, that's disappointing considering the fees involved. Still, cases like the OPs may be rare enough that this won't worry Cambridge too much. High uniform standards blah blah blah. |
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mmcmorrow
Joined: 30 Sep 2007 Posts: 143 Location: New Zealand
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Posted: Wed Mar 02, 2016 9:29 am Post subject: Lost Celta certificate |
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A few comments / suggestions:
Celta certificates are issued by Cambridge, not by individual centres. So, if Rosalind received a Celta certificate in 2004, it must have been from Cambridge.
If so, it's odd that Cambridge doesn't have a record of her - or apparently other candidates from the same centre in 2004.
I think it's worth Rosalind trying to recall what her certificate looked like. Did it say 'Cambridge University' (probably at that time, University of Cambridge local examinations syndicate). Other useful bits of information for her to recall would be if she completed a Celta 5 form during the course (and signed it at the end) - that's a blue folder, where the trainees enter a record of lessons, observations and assignments. Does she remember having one or two tutorials where the trainer went through the assessment criteria (in the Celta 5) and then they both signed it. And also, was there a visiting assessor who sat in on lessons one day and introduced him/herself to the group? All of these are requirements of Celta courses.
I notice looking at the centre's website that it only opened in 2004 and was a collaboration between IH Mexico and IH Barcelona. It's possible, given that the school had just opened, that any Celta course there in 2004 might have been run as an off-centre course by either IH Mexico City or IH Barcelona (i.e. with trainers and resources provided by the other established centre). I recall seeing advertisements for trainers for the Celta courses run off-site by IH Mexico City several years ago, so perhaps this was one of them.
That could possibly explain why Cambridge doesn't have records of Celta courses listed under IH Rivera Maya for 2004 - even if they were run in that location, it could be that they are registered as courses run by the IH Mexico City (or even IH Barcelona). It may also explain why IHRM itself could have limited records of the course. Obviously, I don't know for sure, but I do have a hunch - it's not an unusual situation - I once worked in a new school that had a similar arrangement with an established centre while they got their Celta course up and running - and I know IH Mexico has done this before.
I suggest Rosalind follows up on this - asking the centre and possibly the other centres I've mentioned, as well as asking Cambridge to look in other places. It's also worth her double-checking what exact name appeared on her certificate (Celta courses generally ask trainees at the beginning of courses how they want their name to appear - I always recommend them aligning it with how it appears on their passports). Even small changes of name can mean that electronic searches draw a blank.
If she gets a bit more information about her course - by recalling more details and/or obtaining it from the centre - she can then pass that onto Cambridge and hopefully solve the issue.
As I think someone else has pointed out, this means she can get an official letter from Cambridge - but they don't reissue certificates, so she may find that a barrier as certain countries might not issue visas and some employers insist on original certificates.
Martin McMorrow, Massey University, New Zealand |
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Xie Lin

Joined: 21 Oct 2011 Posts: 731
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Posted: Tue Mar 08, 2016 6:54 pm Post subject: |
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Very useful suggestions from Martin. I hope Rosalind will bring us up to date if there is any change. |
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Prof.Gringo

Joined: 07 Nov 2006 Posts: 2236 Location: Dang Cong San Viet Nam Quang Vinh Muon Nam!
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Posted: Fri Apr 01, 2016 4:28 am Post subject: |
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rosalind wrote: |
I kind of have the feeling that if I.H. failed to register me -- or any of their 2004 students -- with Cambridge, there is, in fact, an element of obligation that _they_ failed, not me. I can't see how that oversight can possibly be blamed on me.
Am I overlooking something? |
Any updates on your situation? Let's not blame the OP here, I place the fault with IH and Cambridge. I know high schools and universities in the USA keep records for a very long time... |
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