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Getting your deposit back

 
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TheLongWayHome



Joined: 07 Jun 2006
Posts: 1016
Location: San Luis Piojosi

PostPosted: Mon Sep 03, 2007 2:58 am    Post subject: Getting your deposit back Reply with quote

So we've spent the last 2 or so months trying get the deposit back from the last place we lived in. There is no good reason for the landlady to keep the deposit, apart from those she invents. The latest one is that the owner of the apartment's husband has died - would she lie about a thing like that? Probably.

Is there anything we can do, legally or otherwise?

Thanks in advance for any suggestions.
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Samantha



Joined: 25 Oct 2003
Posts: 2038
Location: Mexican Riviera

PostPosted: Mon Sep 03, 2007 4:52 am    Post subject: Reply with quote

http://www.profeco.gob.mx/consumidor/denuncias1.asp#extranjeros

The problem here is that deposits get spent and then they aren't there to refund. It's a big problem and when we were renting we used our deposit as the final month's rent in order to prevent losing it. If your former landlady is not paying taxes I suspect she will refund your money rather quickly if you tell her you are going to file a complaint. Try first to go in person to your local PROFECO office (after giving your landlady a final deadline) rather than submitting to Mexico City first as it says here. That way you will know quickly if they can help you or not. Our local office is quite efficient in dealing with rip-offs so it's worth a try.
This comes from the English version near the bottom of the above webpage. See the webpage for the clickable links to the brochures.
Quote:
Attention to foreign residents

Profeco is part of the administrative branch of the federal government of Mexico. Seeks to strengthen the citizen's power and enforces the law to achieve equity on consumption relations.
The Department of Conciliation Services to Foreign Residents (Departamento de Conciliacion a Residentes en el Extranjero C.A.R.E.) provides assistance towards solving controversies arisen between foreign or Mexican citizens living abroad that acquire any product or service from a legally established Mexican supplier and are not satisfied with it.

C.A.R.E. assists the parties within free of charge mediation/conciliation procedures, based upon the terms of the contract that consumer supplies.

To start the conciliation/mediation procedure C.A.R.E. must analyze the documentation submitted by the consumer related to the following information:


1. Complaint letter stating the following:

Consumer: name, mailing address, telephone number and e-mail.

Supplier: name and address as stated on the receipt or contract.

Brief description of the complaint, including the date of purchase, cost of the goods or service, and claimed amounts.

2. Completed complaint form
3. Copy of ID (Passport or Driver's License)
4. Copy of contract, invoice payment, bills, credit slips or receipts, as evidence of payment.
5. Copy of additional documents available to support the complaint.

The above information must be e-mailed to: [email protected]
Or sent by regular mail to:

Procuradur�a Federal del Consumidor,
Direcci�n General de Quejas y Conciliaci�n,
Av. Jose Vasconc�los no. 208, 6�. Piso,
Col. Condesa. Del. Cuauht�moc,
C.P. 06140, M�xico, D.F.

It is important to stress that all personal and confidential information colleted by Profeco, C.A.R.E., will be considered as non disclosed and protected by our federal laws.
For further information, do not hesitate to contact us at: (+52) 55 5211-1723 or (+52) 55 5625-6633, or write to: [email protected]


The following brochures are meant to be informative:

About Profeco
Take your time when buying a timeshare
Procedure (english version)
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MELEE



Joined: 22 Jan 2003
Posts: 2583
Location: The Mexican Hinterland

PostPosted: Mon Sep 03, 2007 2:13 pm    Post subject: Reply with quote

Where I live deposites are usually the LAST month's rent. When you move in your pay first and last month's rent rather than first and a deposite. That way the landlord is protected that you will give at least a months notice before moving out, so they have that time to start looking for a new renter and don't have to go without income.
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Samantha



Joined: 25 Oct 2003
Posts: 2038
Location: Mexican Riviera

PostPosted: Mon Sep 03, 2007 3:25 pm    Post subject: Reply with quote

What protects the landlord for outstanding long distance charges, CFE (especially in summer), etc. when a foreign tenant is long gone and there is no deposit? I have heard of phone bills larger than a months rent being left behind by foreign exchange students studying at Tec. Tec has a difficult time placing students here for that reason. Landlords have been burned and the word is out. It is most common here at the beach, because of the transient nature of tourists and foreigners, to charge first month, last month (as you say, so they can have 30 days notice) and a months deposit to cover outstanding bills and damages.
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MELEE



Joined: 22 Jan 2003
Posts: 2583
Location: The Mexican Hinterland

PostPosted: Mon Sep 03, 2007 3:53 pm    Post subject: Reply with quote

Where I live TELMEX and the climate protect landlords from those bills! Laughing It takes months or years to get a phone line, so most renters don't. And there is no need for artifical climate control so CFE bills are rarely over 100 pesos for two months.

Moral of the story? This is a BIG country with a lot of variety inside her boarders. There are no one-size-fits-all answers.
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Guy Courchesne



Joined: 10 Mar 2003
Posts: 9650
Location: Mexico City

PostPosted: Mon Sep 03, 2007 7:21 pm    Post subject: Reply with quote

TLWH, did you get anything signed that you'd paid the deposit? I guess even if you did, you'd still have to get some help, maybe from Profeco like Sam says...wonder how long that would take?

Quote:
What protects the landlord for outstanding long distance charges,


Landlords here bring that up a lot, and the light bill coming two months after the fact is an issue too. More often than not though, I've seen the deposit used as the last month's rent in Mexico City.


Last edited by Guy Courchesne on Wed Sep 05, 2007 1:07 pm; edited 1 time in total
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TheLongWayHome



Joined: 07 Jun 2006
Posts: 1016
Location: San Luis Piojosi

PostPosted: Wed Sep 05, 2007 12:38 pm    Post subject: pais de rateros Reply with quote

Guy Courchesne wrote:
TLWH, did you get anything signed that you'd paid the deposit?

Yes, fortunately we did. And after a screaming match with the landlady, she said she would send us the money. Whether she does is another matter but during this process we discovered that Mexican law protects the tenant. For example, by law:

-the deposit is negotiable.
-it should be refunded immediately after you leave the property.
-if the deposit is not refunded in full, you are entitled to an account of where the money went.
-if the landlord refuses to refund the deposit, they are in breach of contract.
-if there is a problem with the house that makes living conditions difficult, you don't have to pay the rent in full until it is fixed.
-if you fix something yourself you can just give the landlord the receipt and take the money from the rent - there is nothing they can do about it.
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Samantha



Joined: 25 Oct 2003
Posts: 2038
Location: Mexican Riviera

PostPosted: Wed Sep 05, 2007 2:10 pm    Post subject: Reply with quote

Did you read that information from the statute yourself (or have someone read it to you, like a lawyer) because this certainly isn't close to how the statute reads in our State. Of course there isn't a "one-size-fits-all" lawbook in Mexico. It's like up north where each State has it's government. One of my private students is a corporate lawyer so I have seen a few of these landlord/tenant "Mexican stand-offs" and how they turned out in real life.

Withholding rent is not a good idea unless you want to be on your ear in the street. As a foreigner you want to be cautious because you never know how well connected your landlord is. Think daughter's friend married to someone who works in Immigration, and picture a knock on your door to inspect your working papers. Poof, instant deportation. It happens. That is why I suggested PROFECO. No need for screaming matches, it's very un-Mexican. Wink
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TheLongWayHome



Joined: 07 Jun 2006
Posts: 1016
Location: San Luis Piojosi

PostPosted: Thu Sep 06, 2007 3:02 am    Post subject: Reply with quote

Samantha wrote:
Did you read that information from the statute yourself (or have someone read it to you, like a lawyer) because this certainly isn't close to how the statute reads in our State.

Yes, it's from a legal document, perhaps it only applies in SLP but there are laws to protect the tenant seeing as most people rent.

Samantha wrote:
Withholding rent is not a good idea unless you want to be on your ear in the street. As a foreigner you want to be cautious because you never know how well connected your landlord is. Think daughter's friend married to someone who works in Immigration, and picture a knock on your door to inspect your working papers. Poof, instant deportation. It happens. That is why I suggested PROFECO. No need for screaming matches, it's very un-Mexican. Wink

I know what you're saying, Mexico has an amazing number of laws that aren't enforced but I think it's good to know where you stand and how to put the wind up a potential thieving landlord. I don't know how well connected my ex-landlady is but I do know that she is currently ripping off two other foreigners in pretty much the same way.

The process for evicting someone (perhaps only in SLP) is a lengthy and costly one for the landlord, and also has no legal basis in this case as you are perfectly entitled to withhold rent in this way. Yes, you do run the risk of the cowboy stuff but it beats lying down and taking it.
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Guy Courchesne



Joined: 10 Mar 2003
Posts: 9650
Location: Mexico City

PostPosted: Thu Sep 06, 2007 1:19 pm    Post subject: Reply with quote

This thread got me thinking about the lease I'd just signed recently. In it, I noticed a clause that simply states the landlord shall receive a deposit (equal to one month's rent) which will be returned to the tenant within 30 days of terminating the lease, provided that the premises are in good condition, etc, etc.

Nothing like that in your lease TLWH?
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Samantha



Joined: 25 Oct 2003
Posts: 2038
Location: Mexican Riviera

PostPosted: Thu Sep 06, 2007 2:06 pm    Post subject: Reply with quote

Same here. The deposit is to be returned within 30 days of move-out, less utitilities due and cleaning or repairs needed. Here we most certainly aren't "perfectly entitled" to withhold rent. Unless that was written into a signed contract I don't recommend that approach. I haven't seen it in any contract we've ever signed when renting. BTW, the laws here are also designed to protect the tenant too, but withholding rent is not part of that deal. Think how that could be abused. What's to protect the landlord from rogue tenants?
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TheLongWayHome



Joined: 07 Jun 2006
Posts: 1016
Location: San Luis Piojosi

PostPosted: Thu Sep 06, 2007 4:42 pm    Post subject: Reply with quote

Guy Courchesne wrote:
Nothing like that in your lease TLWH?

Yes, it states 60 days, which are well and truly up. This period supposedly covers any outstanding bills but we always seem to have to pay the water or the electricity when we move into a place?! Landlords abuse. The law (in SLP) states that the deposit be refunded immediately though what's the point of laws in Mexico?

I'm not advocating that people withhold rent, it's just good to know you can threaten to do it so that the landlord actually does what they are legally supposed to do.

Rental contracts here are basically ammendmants to the law so that the landlord can rip you off.

The first place we rented, it was stated in the contract that the rent covered all utilities yet when we left the landlady took water and electricity expenses out of our deposit?!?! That summer we had a water shortage too!
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