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nawlinsgurl · Posted: Mon Oct 29, 2007 3:08 pm Post subject: major phone issues!

I recently bought a new Softbank phone that was supposed to be bilingual. I bought it from a private shop and the salesgirl gave me information on how to use it in English. I was in a rush and the shop was busy, so I figured I'd look it over when I got home. Plus she said "It's really easy to use".

After fooling around with it, I still couldn't get it to switch to English. So I went back to the shop a week later. The girl doesn't work there anymore and turns out this phone isn't bilingual at all. The second model is, but not the first one. I figured she made an honest mistake, but the mangaer was like "You have to talk to Softbank about this". Of course Softbank said it is the shop's fault, which I agree with.

Now I'm stuck with a phone that has NO English capabilities whatsoever, and my phone is my life! I mean I use it for email, train schedules, everything. The shop flat out refused to swap the phone and Softbank isn't helping much either. To get "rid" of this phone, I have to pay the rest of my contract which is 2 years or about 60,000 yen. Which is plain crazy---for a phone that was supposed to be bilingual. So what can or should I do? I am so tired of going back to the shop and calling Softbank to argue on this issue...Any help would be greatly appreciated!

Rooster_2006 · Joined: 24 Sep 2007 Posts: 984

Maaku · Joined: 10 Jun 2007 Posts: 14 Location: Tokyo, Japan

On Softbank's website, they have the instruction manuals for many of their phones in English. Even if the phone isn't bilingual. Ironically, there might be an English version of the manual, so at least you can try to figure the phone out. If you bought a new or current softbank phone, it should be bilingual. I always assumed it was a stock feature. Its possible the softbank staff you were talking too, may not understand what is going on. I would suggest calling softbanks english support line to ask more questions and plead your case.