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Question for People Who've Been in Hess
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Rooster_2006



Joined: 24 Sep 2007
Posts: 984

PostPosted: Sat Aug 08, 2009 10:28 am    Post subject: Question for People Who've Been in Hess Reply with quote

I was taking a look at the 1,000-point "NST Appraisal Form."

I noticed that to get a rating of "Weak," you need to have at least 801 points. You need to have at least 841 points (84.1%) to even be considered "good."

Now, the problem is that so many of the things are subjective. Like, for example, 60 points are determined by "Rapport with Students." Other things are determined by factors largely beyond my control (like how many students choose to re-sign). Getting 841/1000 (the minimum score required not to be a "weak" teacher) on such a subjective form seems really, really tough.

Does anyone ever get over an 801 on these appraisal forms? Or is the form designed solely to keep Hess from having to give raises to anyone?

What percentage of NSTs, approximately, get over 801? Over 841?

I'm asking this not because I care about the raises (they're tiny, about 5% at most, and not worth stressing over), but because I want to be considered a "good teacher" and I'm afraid this appraisal form may result in 90% of the teachers being considered "weak." If that's the case, I need to find a new way to evaluate my own teaching so I don't have to feel deep down inside like I'm a "weak" teacher all the time.
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scarab1169



Joined: 07 Jun 2007
Posts: 42

PostPosted: Sat Aug 08, 2009 12:21 pm    Post subject: Reply with quote

Hi Rooster,

Well, I worked for Hess for one year - also in Kaohsiung, mind you..Surprised)
Don't stress about that form too much. Unless things have changed in the 2 years since I left Hess, you get evaluated on your performance. It's likely that your raise will be a standard thing. The way it worked when I was there : I got observed by my branch manager, and got feedback about my raise and also about my performance. All in all not too stressful.
Your heart seems to be in the right place and if you put that into your teaching you'll get there..Surprised)

May I ask at what branch will you work, or don't you know yet?
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Rooster_2006



Joined: 24 Sep 2007
Posts: 984

PostPosted: Sun Aug 09, 2009 10:09 am    Post subject: Reply with quote

scarab1169 wrote:
Hi Rooster,

Well, I worked for Hess for one year - also in Kaohsiung, mind you..Surprised)
Don't stress about that form too much. Unless things have changed in the 2 years since I left Hess, you get evaluated on your performance. It's likely that your raise will be a standard thing. The way it worked when I was there : I got observed by my branch manager, and got feedback about my raise and also about my performance. All in all not too stressful.
Your heart seems to be in the right place and if you put that into your teaching you'll get there..Surprised)

May I ask at what branch will you work, or don't you know yet?
Hmm...

I don't want to put it up on here because I like my anonymity, but maybe I'll let you know later in a PM.

And thanks for the feedback.
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NY1203



Joined: 15 Apr 2009
Posts: 26
Location: NY

PostPosted: Sun Jan 03, 2010 2:37 pm    Post subject: Reply with quote

Hey scarab,

Could you explain the training period to me?? and how we go about seeking housing?? It is so unfortunate that we don't know what branch we will be working for until we get there. Also, what is the hotel/hostel like that you stay in during training provided by hess?? I leave Feb 15th so i have so many questions and concerns, would really appreciate it if you could provide advice or suggestions. Thank you so much!
Very Happy
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Rooster_2006



Joined: 24 Sep 2007
Posts: 984

PostPosted: Mon Jan 04, 2010 5:35 am    Post subject: Reply with quote

NY1203 wrote:
Hey scarab,

Could you explain the training period to me?? and how we go about seeking housing?? It is so unfortunate that we don't know what branch we will be working for until we get there. Also, what is the hotel/hostel like that you stay in during training provided by hess?? I leave Feb 15th so i have so many questions and concerns, would really appreciate it if you could provide advice or suggestions. Thank you so much!
Very Happy
I'm not scarab, but I went through the Hess training process and finding housing.

You are put through an intensive 1.5-month training period. The first two weeks are completely unpaid at Hess headquarters and you spend a total of 80 hours in training there. You room with another Hess newbie. I strongly recommend you not take this hotel assignment if finances allow, because after a nine-hour day of listening to Hessbots (including your classmates) remarking on how wonderful and glorious the company is, the last thing you need at night is to have to hear the same from your roommate, who will be, at this point, completely sold on Hess (until he or she actually works there).

The hotel itself is nice enough, but my roommate was the kind who was A) arrogant and an alpha male and B) had never spent even a single hour teaching a classroom in Asia, and the combination was deadly. To avoid a roommate like that, I suggest you room on your own at your own expense. During the grueling training, you'll need your energy and peace of mind.

After the initial training, you begin branch training and the "probationary period" that is 30 days long. Now, in the past, the probationary period was a joke -- almost nobody got fired. Not so anymore with the huge numbers of applicants. They unapologetically canned me at the end of the probationary period, and not only that, they tried to collect a 20,000 Training Investment Fee should I work for another employer in Taiwan!

In other words, the company essentially stated "we don't want you, we're going to dump you out on your @$$ with seven days to leave Taiwan, and you are forbidden from working for anyone else unless you pay us a 20,000 NTD fine." Should show you something about the ethics in the company...

Fortunately, upon contesting this fee, they dropped it, but it was a tense hour or so in which we sat silently in the conference room glaring at each other while they went back and forth with corporate headquarters in Taipei.

As for finding housing, your branch will help you do that. I had already found mine at that point, so it wasn't an issue, but they will show you several places and you can choose.

Work HARD, that's all I can say. I worked hard and still got fired at the branch in the probationary period. Some people even get canned during Hess Initial Teacher Training. Hess doesn't care that you got on a plane, flew to the other side of the world, it's been less than a month, and you're still getting adjusted. It's not their problem.
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NY1203



Joined: 15 Apr 2009
Posts: 26
Location: NY

PostPosted: Mon Jan 04, 2010 11:35 am    Post subject: Reply with quote

I'm curious about your termination. They basically canned you for no reason? So, I'm collecting that they jut walked up to you one day and said "we don't like you goodbye"? Have you had previous experience before HESS in the ESL field?? I have done some research and noticed that it is mostly the experienced teachers that have these problems with HESS because of HESS's structured and pre-planned curriculums. Not that thats a bad thing, if I had adequate experience in teaching I wouldnt feel great about someone telling me how to do my job at every moment or not leaving any room for creativity. Now since your roommate bothered you and the HESSbots (lol) did you maybe reflect that negative outlook on your teaching?? I just find it hard to believe that they fired you for NO reason. Thanks for the feedback!
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zipper



Joined: 14 Dec 2009
Posts: 237

PostPosted: Mon Jan 04, 2010 1:14 pm    Post subject: Reply with quote

Laughing

Last edited by zipper on Mon Mar 15, 2010 5:27 am; edited 1 time in total
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NY1203



Joined: 15 Apr 2009
Posts: 26
Location: NY

PostPosted: Mon Jan 04, 2010 2:03 pm    Post subject: Reply with quote

Thanks. I have ZERO experience in teaching ESL. I have coaching and mental health counseling experience lol so teaching isn't my expertise. I just really hope to learn and grow with a good school and HESS seemed to be a very large school with room for advancement. I just have seen that many people who give negative feedback about HESS generally have adequate ESL teaching experience. But like I said before, I could understand that experienced teachers need room for their own creativity and being placed in a structured environment with no flexibility could be difficult.
It just sucks reading these horrible things and scares me a bit to be honest, but I know my work ethic so I'm willing to take the chance.
Do you know of any good places/schools I can take mandarin classes? That is what I would like to do on my free time.
Thanks!
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Rooster_2006



Joined: 24 Sep 2007
Posts: 984

PostPosted: Mon Jan 04, 2010 4:54 pm    Post subject: Reply with quote

NY1203 wrote:
I'm curious about your termination. They basically canned you for no reason? So, I'm collecting that they jut walked up to you one day and said "we don't like you goodbye"? Have you had previous experience before HESS in the ESL field?? I have done some research and noticed that it is mostly the experienced teachers that have these problems with HESS because of HESS's structured and pre-planned curriculums. Not that thats a bad thing, if I had adequate experience in teaching I wouldnt feel great about someone telling me how to do my job at every moment or not leaving any room for creativity. Now since your roommate bothered you and the HESSbots (lol) did you maybe reflect that negative outlook on your teaching?? I just find it hard to believe that they fired you for NO reason. Thanks for the feedback!
They claimed they had a reason, but when I asked what it was, they said they were under no obligation to tell me. In other words, they refused to give me a reason.

I do have experience teaching EFL in Korea and had done CELTA, so I probably fit the demographic of teachers who get fired from Hess. However, I want to stress here that I really tried to conform to their method and actually don't disagree with most of their classroom methods (during my time with Hess, they provided a Taiwanese co-teacher for every class which was very helpful in controlling class discipline, and I didn't think their curriculum was any worse than any other school at which I'd taught). I was aware that my method in the past had been "whatever works" and "copy the way Korean teachers at Yonsei taught me." I knew it wasn't really a sound method for teaching kids, and adapted to Hess' stuff to the best of my ability and didn't pull a "I know better than you" act.

In other words, I actually respect Hess' teaching materials and teaching methods as being no worse than those used at other schools, perhaps even a bit better. However, I take serious issue with the way they treat their new hire foreign teachers. I was lucky -- I have CELTA and experience and had lived in Asia for eight years, and found another job before signing my Cancel Contract Agreement. I don't think most foreign teachers would be that lucky, though.
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scarab1169



Joined: 07 Jun 2007
Posts: 42

PostPosted: Wed Jan 06, 2010 2:26 am    Post subject: Reply with quote

Unfortunately, I will disagree about everything that is said about the curriculum and Hess's teaching method. It was the worst teaching materials I've ever come across and badly written with SO many errors it's a disgrace. In many cases there were parts of the lesson plan that was written in a language style that's not understandable even if you read it 1 million times. Even your co-teacher couldn't explain it to you if you asked them how to do this proposed activity. I didn't like the co-teacher scenario- as 2 of my co- teachers had it in for me and undermined me, and bullied me, and were just unpleasant. The one was never in class(almost) but yet she was the one that got me my last observation with false claims that about what I still don't know. When I wanted to take action against this( I just got SO sick and tired by the way I was treated by them and the head CT and Chinese branch manager) I was told to let it go. Nothing was ever done to those people, but I was harrased endlessly by them. Hess treating people right? No. Their Chinese staff is far more important than their foreign staff, as the foreigner can be replaced at a whim. The kids couldn't speak properly. They couldn't distingiush phonic sounds. Their writing was bad. Grammatically ok, but no superstars out there.Listening - a joke. I blame it on the curriculum and teaching method. Hess's teaching method doesn't take into account the diffirent learning styles. You are a phrase repeating, clown robot. And having a NST only once a week doesn't help them either.So, sorry for you newbies out there. I hope I don't scare you of Hess. For anybody without "teaching" experience it's probably ok.

It also depends on your branch where you're at. I did meat some great people at Hess-it's just that the people that mattered where total uncapable to treat people decently.In Taipei oppertunities for advancement are far greater. Outside of Taipei-forget it. The HNST's that I met have been at their respective branches a few years already, and would probably stay forever, as they're married with locals and wouldn't move out of their jobs for any reason.

And the same thing happened in our training group as Rooster's-people got aksed to leave during training. Don't know if anybody was asked to leave during the first month's probation. But lots of people left before their contracts were up. A lot of those people found other jobs at other buxibans . My roommate left to Hong Kong-six months into his contract.In general - the people that are happy at Hess- I just don't know what to say why they perceive Hess to be a good place to work for. I went with them because it meant I would have a job before I came over-despite all the negative things I read on the net about them. Unfortunately for me, the experience with them turned out to be quite unpleasant.Please don't let this deter you from going with Hess, but just be carefull.
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Rooster_2006



Joined: 24 Sep 2007
Posts: 984

PostPosted: Wed Jan 06, 2010 4:36 am    Post subject: Reply with quote

scarab1169 wrote:
Unfortunately, I will disagree about everything that is said about the curriculum and Hess's teaching method. It was the worst teaching materials I've ever come across and badly written with SO many errors it's a disgrace. In many cases there were parts of the lesson plan that was written in a language style that's not understandable even if you read it 1 million times. Even your co-teacher couldn't explain it to you if you asked them how to do this proposed activity. I didn't like the co-teacher scenario- as 2 of my co- teachers had it in for me and undermined me, and bullied me, and were just unpleasant. The one was never in class(almost) but yet she was the one that got me my last observation with false claims that about what I still don't know. When I wanted to take action against this( I just got SO sick and tired by the way I was treated by them and the head CT and Chinese branch manager) I was told to let it go. Nothing was ever done to those people, but I was harrased endlessly by them. Hess treating people right? No. Their Chinese staff is far more important than their foreign staff, as the foreigner can be replaced at a whim. The kids couldn't speak properly. They couldn't distingiush phonic sounds. Their writing was bad. Grammatically ok, but no superstars out there.Listening - a joke. I blame it on the curriculum and teaching method. Hess's teaching method doesn't take into account the diffirent learning styles. You are a phrase repeating, clown robot. And having a NST only once a week doesn't help them either.So, sorry for you newbies out there. I hope I don't scare you of Hess. For anybody without "teaching" experience it's probably ok.

It also depends on your branch where you're at. I did meat some great people at Hess-it's just that the people that mattered where total uncapable to treat people decently.In Taipei oppertunities for advancement are far greater. Outside of Taipei-forget it. The HNST's that I met have been at their respective branches a few years already, and would probably stay forever, as they're married with locals and wouldn't move out of their jobs for any reason.

And the same thing happened in our training group as Rooster's-people got aksed to leave during training. Don't know if anybody was asked to leave during the first month's probation. But lots of people left before their contracts were up. A lot of those people found other jobs at other buxibans . My roommate left to Hong Kong-six months into his contract.In general - the people that are happy at Hess- I just don't know what to say why they perceive Hess to be a good place to work for. I went with them because it meant I would have a job before I came over-despite all the negative things I read on the net about them. Unfortunately for me, the experience with them turned out to be quite unpleasant.Please don't let this deter you from going with Hess, but just be carefull.

Scarab,

I see we had opposite (albeit still very negative) experiences with Hess!

My CTs weren't backstabbing at all (at least not to my knowledge -- it's possible that their backstabbing was so secretive that it got me canned, who knows). In fact, the Hess CT most famous for hating NSTs actually, in my HNST's words "didn't come down exceptionally hard on [me], which is a good thing." My firing was a shock because the CTs and my HNST actually seemed to like my teaching, more or less.

Although the kids' English level is crap considering time spent, I think that's true of nearly every buxiban, and I'd even argue that the kids' spelling and grammar was better due to the graded homework. Face it, the system of "everybody goes up to the next level, you aren't allowed to give them less than 85%" really ruins the system. The fluent kids get promoted to the top right along with the "YESTERDAY. I. SLEEP." kids. In Korea, I taught at GnB, Sogang SLP, some other small-time, no-name hagwon, and here in Taiwan, I've taught at Amigo School and Kaohsiung Korean School. The only buxiban I can think of where the kids' English was markedly better than Hess was at Sogang SLP.

I definitely agree with you on the HNSTs outside of Kaohsiung, though. Mine had been at Hess for eight years, was completely satisfied with his life/job, and it was obvious he never planned to leave. Advancement is a sham anyway. They're far likelier to fire you for no reason than promote you to HNST, and the rewards of becoming an HNST aren't really that spectacular anyway -- I'd estimate that most make less than 80,000 NTD a month (based on my boss saying that he'd broken the 1,000,000 NTD mark for 2008 when translation jobs were added in), which is no better than 30 hours a week at a standard-pay, entry-level buxiban job.

And that said, why is it that these guys with ridiculously good qualifications, masterful Mandarin skills, and master's degrees continue to work at Hess as HNSTs? Or even keep teaching English at all? What's in it for them? My HNST had a master's degree in Chinese studies, had spent like 10 years in Chinese-speaking countries studying such diverse subjects as Peking opera and classical Chinese, had utterly fluent Chinese, and was married to a local. Geez, why on earth would someone like that want to continue working for a cram school?
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creztor



Joined: 30 Dec 2009
Posts: 476

PostPosted: Thu Jan 07, 2010 4:58 am    Post subject: Reply with quote

I worked at HESS and found that raises were more political than anything else. A good example was I was eventually told that the maximum raise in hourly pay I would get was 20NT (max was 30NT?), not because I was doing anything wrong but because the branch manager didn't want to go any higher. I have nothing against HESS, it was a good place to start but you quickly see that as long as you turn up, do what you are meant to do and at least try to teach something, they care more about students being happy and staying at the school than you being an absolute perfect teacher. That was my experience anyway.
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NY1203



Joined: 15 Apr 2009
Posts: 26
Location: NY

PostPosted: Fri Jan 08, 2010 12:15 am    Post subject: Reply with quote

I appreciate everyones feedback and the honesty. I hope my experience will atleast lead me to want to try a new school and not leave taiwan if its decent.
BTW guys how are the teachers supposed to dress?? So i can get an idea of what to pack.
thx =)
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NY1203



Joined: 15 Apr 2009
Posts: 26
Location: NY

PostPosted: Fri Jan 08, 2010 12:16 am    Post subject: Reply with quote

for HESS that is Wink
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creztor



Joined: 30 Dec 2009
Posts: 476

PostPosted: Fri Jan 08, 2010 2:40 am    Post subject: Reply with quote

Jeans, t-shirt and you'll be fine.
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