|
Job Discussion Forums "The Internet's Meeting Place for ESL/EFL Students and Teachers from Around the World!"
|
View previous topic :: View next topic |
Best service provider? |
Softbank |
|
38% |
[ 5 ] |
AU |
|
30% |
[ 4 ] |
Docomo |
|
30% |
[ 4 ] |
|
Total Votes : 13 |
|
Author |
Message |
mushroomyakuza
Joined: 17 Sep 2009 Posts: 140
|
Posted: Fri Apr 16, 2010 4:00 pm Post subject: A mobile in Japan |
|
|
First of all, I'm aware there other threads about this very topic but none of them really covers what I want to ask about. Basically I've just got my ARC and bank account sorted and want to look into getting a decent contract phone.
When I asked Softbank (to my knowledge the only provider with Iphones?) how much an iPhone would cost, they told me 42 thousand yen to buy it outright - which you have to do, unless you have a three year visa. Then you sign up for the "white plan", which is somewhere between 5 and 6 thousand yen a month, giving you unlimited internet access, including email, and free calls to other Softbank phones only, excluding a window between 9PM and 1AM. Maybe it's just me, but that sounds like a pretty shitty deal.
I would of course love to have an iPhone here - I'm accustomed to it, as I have one back in England and have brought it with me but they insist it "will not work unless it's a Japanese iphone". They are of course, talking out of their arse, but there's just no persuading them. If you have the phone unlocked, it should work, no problem. (judging by what I've seen on the internet), but to my knowledge, they won't offer you a SIM only contract.
Basically I want this thread to ascertain whether there are easier ways of getting an iPhone (there must be, because a new friend of mine recently got hers for about ten thousand yen. Plus Softbank keep promoting some deal where you pay NOTHING for your iPhone - unfortunately I didn't get far enough into a conversation with someone who could speak English to discover more on this) and if not, what the best alternatives are.
Lovely as iPhones are, I'd realistically be very content with a phone that can call people, use email, and allow me to browse the web, possibly with some "application" style programs - eg for things like facebook, and a phone that is in English (no kanji!). Oh, and for a reasonable price - both monthly for the contract and for the buyout price of the phone itself. Can anyone make a reccomendation? A lot of people seem to be hating on Softbank for poor customer service and bad reception, while AU seem to have "ugly" phones and Docomo come away relatively unscathed.
I'm sure there are many people on the forums wanting similar questions answered, and any help would be great. Thanks. |
|
Back to top |
|
 |
wayne432
Joined: 05 Jun 2008 Posts: 255
|
Posted: Fri Apr 16, 2010 4:30 pm Post subject: |
|
|
Honestly, it's entirely preference.
The best choice for everyone would be to shop around themselves and see what they want. If you can't make it to one of the English rep stores (like in Tokyo), then find someone who can/will translate.
Yes, there is (or was?) a deal where if you signed up with Softbank, you could get an iphone for "free". I think it worked out that you paid for it upfront and the price was deducted each month so it worked out to your contract length.
Anyhow, with any of the stores, pick a phone you like (or ask them which phones have English)... then you just have to tell them what you want and make them show you a list of prices/plans.
If you customize to your usage, all companies would work out to be very similar. If you let the companies choose for you, you're going to overpay. |
|
Back to top |
|
 |
yangyoseop
Joined: 30 Mar 2010 Posts: 47 Location: #1 Sandra Bullock fan in Tallahassee, FL
|
Posted: Sat Apr 17, 2010 1:13 am Post subject: |
|
|
I hate iPhones, so that makes no difference for me. I'm pretty sure Docomo's rates would be better suited for me, so that's what I voted for. |
|
Back to top |
|
 |
Apsara
Joined: 20 Sep 2005 Posts: 2142 Location: Tokyo, Japan
|
Posted: Sat Apr 17, 2010 1:33 am Post subject: |
|
|
Basically they all offer the same thing. Docomo has the cooler looking phones, but most people on Docomo seem to be paying over 8,000 yen a month, whereas most people on AU are closer to 4,000 yen a month. My usual bill with AU is just under 4,000 yen for quite a lot of speaking time, emails and internet connection. Softbank seems to be somewhere between the two. |
|
Back to top |
|
 |
seklarwia
Joined: 20 Jan 2009 Posts: 1546 Location: Monkey onsen, Nagano
|
Posted: Sat Apr 17, 2010 1:36 am Post subject: |
|
|
I'm never normally paying more than 2500/month and softbank has the best coverage where I am. I paid 4000 last month because I was calling UK and HK mobiles, but considering how many calls I made (10+), I'm not complaining about a measley 1500Y extra.
AU isn't so popular here though and the few I know with AU phones complain about the signal; they'll have a full signal then suddenly nothing even though they are still in the same place.
Basically, it's best to see who has the best coverage where you are and deals for your type of usage. Everybody is going to have a different opinion on who is best and in a sense, they're all right.
One of our ALTs has one and it costs them less than 4000/month to run. I bet the price you are quoting is with the unneccessary extras. I know that the accident insurance alone is about 1900/month.
EDIT: Oops! By one, I mean an iphone with Softbank.
Last edited by seklarwia on Sat Apr 17, 2010 2:18 am; edited 1 time in total |
|
Back to top |
|
 |
Apsara
Joined: 20 Sep 2005 Posts: 2142 Location: Tokyo, Japan
|
Posted: Sat Apr 17, 2010 2:01 am Post subject: |
|
|
In more rural areas different providers will have better coverage than others in some places. We were in the mountains of Gunma last year and my AU phone was getting a signal in places where my husband's Softbank phone wasn't, so it's worth checking out the situation in your particular area. |
|
Back to top |
|
 |
flyer
Joined: 16 May 2003 Posts: 539 Location: Sapporo Japan
|
Posted: Sat Apr 17, 2010 3:00 am Post subject: |
|
|
Yes, same here in Hokaido. Many people use AU here because of better coverage. The main cities is no problem but ....... |
|
Back to top |
|
 |
OneJoelFifty
Joined: 06 Oct 2009 Posts: 463
|
Posted: Sat Apr 17, 2010 6:43 am Post subject: |
|
|
I'm still waiting for my ARC so I can get a phone, but I went to the big YAMADA the other day and spoke to an AU girl about Softbank as she was the only one that spoke English well.
According to her, the selling points for Softbank are that you don't have to pay a cancellation fee on the contract (although I was looking at free phones - same problem with having a one year visa not wanting to shell out loads of money to buy anything straight out). Regarding the White Plan, I was told that you must sign up for all the extras for the first month (which totalled around 6,000 Yen as you said) but after that you are free to cancel everything and stick with the basic plan and perhaps one other thing, which came to less than 2,000 Yen. |
|
Back to top |
|
 |
seklarwia
Joined: 20 Jan 2009 Posts: 1546 Location: Monkey onsen, Nagano
|
Posted: Sat Apr 17, 2010 7:05 am Post subject: |
|
|
I didn't have to sign up for any extras. They wanted me to and really went for the hard sell, but the Japanese IC I was with told them politely but firmly that I wasn't signing up to any extras that I didn't want. The first bill was still a bit higher though because it includes an initial connection fee.
But yes, you can make changes to your contract and any extras at any time. |
|
Back to top |
|
 |
wayne432
Joined: 05 Jun 2008 Posts: 255
|
Posted: Sat Apr 17, 2010 10:33 am Post subject: |
|
|
OneJoelFifty wrote: |
According to her, the selling points for Softbank are that you don't have to pay a cancellation fee on the contract (although I was looking at free phones - same problem with having a one year visa not wanting to shell out loads of money to buy anything straight out). Regarding the White Plan, I was told that you must sign up for all the extras for the first month (which totalled around 6,000 Yen as you said) but after that you are free to cancel everything and stick with the basic plan and perhaps one other thing, which came to less than 2,000 Yen. |
Yeah, I heard the same thing about the first month thing from friends who went with Softbank... but I never heard of not having a cancellation fee? They definitely do... no company doesn't. If they did, I'd be in shock. |
|
Back to top |
|
 |
seklarwia
Joined: 20 Jan 2009 Posts: 1546 Location: Monkey onsen, Nagano
|
Posted: Sat Apr 17, 2010 12:15 pm Post subject: |
|
|
wayne432 wrote: |
OneJoelFifty wrote: |
According to her, the selling points for Softbank are that you don't have to pay a cancellation fee on the contract (although I was looking at free phones - same problem with having a one year visa not wanting to shell out loads of money to buy anything straight out). Regarding the White Plan, I was told that you must sign up for all the extras for the first month (which totalled around 6,000 Yen as you said) but after that you are free to cancel everything and stick with the basic plan and perhaps one other thing, which came to less than 2,000 Yen. |
Yeah, I heard the same thing about the first month thing from friends who went with Softbank... but I never heard of not having a cancellation fee? They definitely do... no company doesn't. If they did, I'd be in shock. |
I actually have my very first bill from them. It totalled 5075 of which 2700 was a set up fee. I'm on white+ so I pay 1980/month. The remaining 395 is for tax and calls/mail to other networks and a small fee for mailing services (the contract charge is only for calling and sms only. Mail is an extra). So you really don't need to sign up to and cancel extras no matter how insistant they are that you must if you sign up in a Softbank store.
Perhaps if you are signing up in a place like Yamada instead of going directly to Softbank, then it could be that they are selling set contracts with all the extras already in place and do not have the authority to change it, which would explain why you have to pay for them initially and aske Softbank to cancel them later.
And no, there are no cancellation fees for standard contracts when you have paid for the phone upfront because the phone is yours from word go and there is no time frame set on the contract. If you got a free or discounted phone in exchange for signing up for at least a certain length of time, then of course you will get penalised if you cancel the contract early. |
|
Back to top |
|
 |
projectrook
Joined: 08 Jan 2010 Posts: 45
|
Posted: Sun Apr 18, 2010 2:06 am Post subject: |
|
|
This is just me personally maybe, but part of the fun of living in a different country is using devices that you cannot use in your home country. It gives you a chance to try something you have never tried before and not be able to use when you go back to your home country if you are not staying in Japan for good.
I can understand the comfort one would feel for using something you are familiar with, however keitais are not that complex and take little to no time to get used to.
Also, I dont know if things have changed since last year when I was there, but there are some things that an iPhone cannot do that a basic keitai can. For example, infrared data exchange (can't remember the Japanese word for that). Perhaps someone can say for sure if that is a feature that has been added or not. Most keitais also come with much better cameras IMO with better focusing.
But again, it is all about what you really want in a phone while in Japan. The same 'ol thing you are used to, or something different. |
|
Back to top |
|
 |
wayne432
Joined: 05 Jun 2008 Posts: 255
|
Posted: Sun Apr 18, 2010 4:43 am Post subject: |
|
|
seklarwia wrote: |
Perhaps if you are signing up in a place like Yamada instead of going directly to Softbank, then it could be that they are selling set contracts with all the extras already in place and do not have the authority to change it, which would explain why you have to pay for them initially and aske Softbank to cancel them later.
And no, there are no cancellation fees for standard contracts when you have paid for the phone upfront because the phone is yours from word go and there is no time frame set on the contract. If you got a free or discounted phone in exchange for signing up for at least a certain length of time, then of course you will get penalised if you cancel the contract early. |
Even at a softbank shop, you have to join in certain extras for the first month... it's cause many Japanese people don't think about changing their contract (especially older people).
As for the contract thing, I still think you might have something mistaken. Everyone pays for the phone upfront, so no matter what you can keep the phone. The contract (usually 2 years) is for the phone service, etc... so when you cancel early, you do have to pay. However if you cancel anytime after that, you don't have to pay.
Last edited by wayne432 on Sun Apr 18, 2010 12:42 pm; edited 1 time in total |
|
Back to top |
|
 |
Pitarou
Joined: 16 Nov 2009 Posts: 1116 Location: Narita, Japan
|
Posted: Sun Apr 18, 2010 6:31 am Post subject: |
|
|
Seklarwia wrote: |
And no, there are no cancellation fees for standard contracts when you have paid for the phone upfront |
That's not the whole story.
The standard contracts for au, Docomo and Softbank are, by UK standards, very expensive. The only way to bring these charges down to a reasonable level is to agree to a lock-in contract.
When you agree to a lock-in, everything becomes much cheaper but you have to pay something like (if memory serves) �10,000 if you want to leave. This fee decreases by a fixed amount every month until, after 24 months, it drops to �0. Then, one month later, they bump it back up to �10,000 again. |
|
Back to top |
|
 |
seklarwia
Joined: 20 Jan 2009 Posts: 1546 Location: Monkey onsen, Nagano
|
Posted: Sun Apr 18, 2010 8:53 am Post subject: |
|
|
wayne432 wrote: |
Even at a softbank shop, you have to join in certain extras for the first month... it's cause many Japanese people don't think about changing their contract (especially older people). |
The only extra I got charged for in my first month was for mailing service which I obviously need and have kept. I must be extremely special to not have had to deal with any unwanted extras because I most certainly have never made any changes or even discussed my service plan either instore or on the phone with softbank. And the break down of my initial bill and every bill since are exactly the same with the exception of the clearly marked set up fee on the initial one.
Quote: |
As for the contract thing, I still think you might have something mistaken. Everyone pays for the phone upfront, so no matter what you can keep the phone. The contract (usually 2 years) is for the phone service, etc... so when you cancel early, you do have to pay. However if you cancel anytime after that, you don't have to pay. |
I specifically asked about the time frame since I had no idea whether I was even going to make it through the first year, yet alone stay a second and I didn't want to have to deal with huge penalties should the worst happen. No, I have no contract length and they even told me that if my bill was too high and I wanted to change to the standard white plan or add any extras then I could do so at any time free of charge (but that the changes would be applied the following month). But I was extremely limited to the numbers of phones I could choose from because of my demands since many phones require you to enter into a 2 year agreement such as with the iPhone which also requires you to sign up to certain extras.
To anyone about to get a mobile:
Make sure you have a clear idea of what you want before you step foot in any store. You'll probably find its not possible to get all your demands met, but if you go in there and just ask what's on offer... The staff are salesmen and will of course try their best to get you to sign up to a load of stuff that you probably don't want or need.
And if you don't speak fluent Japanese, I would definately take a native that knows how things work, undertstands exactly what you want, isn't afraid to say "no" and can be firmly assertive, because the staff are most certainly not going to volunteer any info that will lose them money and they will try and convince you that it's better to do things their way.
The IC who took me has set up many ALTs with mobiles over the years and was fully prepared not to back down when she got lots of "This is how we normally do things..." and "Normally customers do/get this...". And when the staff asked to keep my passport overnight and ARC reg cert, she needed no prompting to tell them in no uncertain terms that they could look and even make copies of the cert and photo page only, but that when I left the store they were leaving with me. She was especially good, because she even advised me against certain extras that I had thought I might need - she was right; I've never needed them and am now very glad that she told me not to get them. |
|
Back to top |
|
 |
|
|
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
|
This page is maintained by the one and only Dave Sperling. Contact Dave's ESL Cafe
Copyright © 2018 Dave Sperling. All Rights Reserved.
Powered by phpBB © 2001, 2002 phpBB Group
|