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Korean Job Discussion Forums
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rickvaughn
Joined: 15 Jun 2007
Location: near Honorary Seoul Drive, Chicago
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 Posted: Sat Oct 20, 2007 8:12 am Post subject: HORRIBLE SERVICE AT 3 ALLEY PUB!!! |
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My very good Irish friend and his Korean girlfriend were up in Seoul today and decided to eat dinner at 3 Alley Pub. He's been a customer for 2-3 years there and has ever had anything but good things to say about the place and their service. Today, however, was an exception.
The waitress asked them in English what they would like to order; he ordered a cheeseburger for himself and an order of salmon for his girlfriend (she doesn't eat beef). The waitress asked how they wanted the salmon cooked, the girlfriend tried to explain in Korean but the waitress would only hear English (kind of odd behavior for a Korean I think).
Anyways, about an hour later, their food order comes back - burger for my friend, and a STEAK for his gf. He tried to explain that this was the wrong order, but the waitress would not hear of it. He was wrong and she was right. Didn't matter that his girlfriend would not eat steak, and had ordered salmon.
So he asked to see the manager. A young guy in his late 20's/early 30's comes out and tells them that they are wrong and the waitress is right, this is what they ordered. My friend said they ordered salmon, no way they were paying for a steak, and he wanted to talk to the owner.
Young guy's words: "I AM THE OWNER!" (said with a huge sneer)
At this point they were told to leave the restaurant.
My friend hadn't even finished his drink.
How embarrassing is that for the customer?
So instead they went to Outback Steakhouse, but were not happy at all with the way they were treated at 3 Alley, and it pretty much ruined the rest of their day in Seoul.
Is customer satisfaction so hard to achieve around here?
Last edited by rickvaughn on Sat Oct 20, 2007 8:26 am; edited 2 times in total |
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JongnoGuru
Joined: 25 May 2004
Location: peeing on your doorstep
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| Posted: Sat Oct 20, 2007 8:18 am Post subject: |
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무슨 "horrible"? That's the everyday top-notch service we've all come to expect from the good ol' ThrAP.  |
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Roch
Joined: 24 Apr 2003
Location: Seoul
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| Posted: Sat Oct 20, 2007 10:08 am Post subject: Re: HORRIBLE SERVICE AT 3 ALLEY PUB!!! |
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| rickvaughn wrote: |
My very good Irish friend and his Korean girlfriend were up in Seoul today and decided to eat dinner at 3 Alley Pub. He's been a customer for 2-3 years there and has ever had anything but good things to say about the place and their service. Today, however, was an exception.
The waitress asked them in English what they would like to order; he ordered a cheeseburger for himself and an order of salmon for his girlfriend (she doesn't eat beef). The waitress asked how they wanted the salmon cooked, the girlfriend tried to explain in Korean but the waitress would only hear English (kind of odd behavior for a Korean I think).
Anyways, about an hour later, their food order comes back - burger for my friend, and a STEAK for his gf. He tried to explain that this was the wrong order, but the waitress would not hear of it. He was wrong and she was right. Didn't matter that his girlfriend would not eat steak, and had ordered salmon.
So he asked to see the manager. A young guy in his late 20's/early 30's comes out and tells them that they are wrong and the waitress is right, this is what they ordered. My friend said they ordered salmon, no way they were paying for a steak, and he wanted to talk to the owner.
Young guy's words: "I AM THE OWNER!" (said with a huge sneer)
At this point they were told to leave the restaurant.
My friend hadn't even finished his drink.
How embarrassing is that for the customer?
So instead they went to Outback Steakhouse, but were not happy at all with the way they were treated at 3 Alley, and it pretty much ruined the rest of their day in Seoul.
Is customer satisfaction so hard to achieve around here? |
Alan is not a bad sort: Talk to him about it. |
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The Great Wall of Whiner
Joined: 24 Jan 2003
Location: Middle Land
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| Posted: Sat Oct 20, 2007 12:39 pm Post subject: |
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He obviously did talk to him about it, and the consequence was being told to leave the restaurant.
Thanks, OP. One less restaurant of many to chose from the next time I visit Seoul. |
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hogwonguy1979
Joined: 22 Dec 2003
Location: the racoon den
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| Posted: Sat Oct 20, 2007 4:03 pm Post subject: |
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| The Great Wall of Whiner wrote: |
He obviously did talk to him about it, and the consequence was being told to leave the restaurant.
Thanks, OP. One less restaurant of many to chose from the next time I visit Seoul. |
sounds like he talked to Bernie, hes only been there a short while, try and talk to al next time |
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spliff
Joined: 19 Jan 2004
Location: Khon Kaen, Thailand
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| Posted: Sat Oct 20, 2007 4:06 pm Post subject: |
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| sounds like he talked to Bernie, hes only been there a short while, try and talk to al next time |
A. He shouldn't have to talk to anybody cause it shouldn't have happened in the first place.
B. Will there be a next time...I doubt it! |
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tzechuk
Joined: 20 Dec 2004
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| Posted: Sat Oct 20, 2007 4:18 pm Post subject: |
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| spliff wrote: |
| Quote: |
| sounds like he talked to Bernie, hes only been there a short while, try and talk to al next time |
A. He shouldn't have to talk to anybody cause it shouldn't have happened in the first place.
B. Will there be a next time...I doubt it! |
I totally agree! |
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faster
Joined: 03 Sep 2006
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| Posted: Sat Oct 20, 2007 4:44 pm Post subject: Re: HORRIBLE SERVICE AT 3 ALLEY PUB!!! |
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| Roch wrote: |
| rickvaughn wrote: |
My very good Irish friend and his Korean girlfriend were up in Seoul today and decided to eat dinner at 3 Alley Pub. He's been a customer for 2-3 years there and has ever had anything but good things to say about the place and their service. Today, however, was an exception.
The waitress asked them in English what they would like to order; he ordered a cheeseburger for himself and an order of salmon for his girlfriend (she doesn't eat beef). The waitress asked how they wanted the salmon cooked, the girlfriend tried to explain in Korean but the waitress would only hear English (kind of odd behavior for a Korean I think).
Anyways, about an hour later, their food order comes back - burger for my friend, and a STEAK for his gf. He tried to explain that this was the wrong order, but the waitress would not hear of it. He was wrong and she was right. Didn't matter that his girlfriend would not eat steak, and had ordered salmon.
So he asked to see the manager. A young guy in his late 20's/early 30's comes out and tells them that they are wrong and the waitress is right, this is what they ordered. My friend said they ordered salmon, no way they were paying for a steak, and he wanted to talk to the owner.
Young guy's words: "I AM THE OWNER!" (said with a huge sneer)
At this point they were told to leave the restaurant.
My friend hadn't even finished his drink.
How embarrassing is that for the customer?
So instead they went to Outback Steakhouse, but were not happy at all with the way they were treated at 3 Alley, and it pretty much ruined the rest of their day in Seoul.
Is customer satisfaction so hard to achieve around here? |
Alan is not a bad sort: Talk to him about it. |
Do you mean Albert, or is there another new guy? |
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babtangee
Joined: 18 Dec 2004
Location: OMG! Charlie has me surrounded!
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| Posted: Sat Oct 20, 2007 6:16 pm Post subject: |
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| Thanks for the heads up on where not to go, OP. |
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renzobenzo1
Joined: 08 Sep 2007
Location: Suji, Yongin
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| Posted: Sat Oct 20, 2007 6:59 pm Post subject: |
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