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Where to fix an external hard drive?

 
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spacechase



Joined: 21 Nov 2009

PostPosted: Thu Jul 11, 2013 12:09 am    Post subject: Where to fix an external hard drive? Reply with quote

An external drive of mine with tons of important stuff stopped working a while back. Tried lots of different recovery software but no luck.

I'm looking for a trustworthy place to recover the files. Preferably not outrageously expensive, but I know this service doesn't come cheap.

Any recommendations would be really appreciated.

Thanks.
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jvalmer



Joined: 06 Jun 2003

PostPosted: Thu Jul 11, 2013 4:58 am    Post subject: Reply with quote

If any of your drive's mechanics is gone, then it's probably not worth bothering to get it recovered because it is pretty expensive. In Canada it would run you at least $1000 for them to just look at it and tell you it's gonna' cost more... lol

Next time back-up on two drives, because it's extremely rare that two independent hard-drives will fail at the same time.
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Jake_Kim



Joined: 27 Aug 2005
Location: Seoul

PostPosted: Fri Jul 12, 2013 2:29 am    Post subject: Reply with quote

Take a look at my input on the same topic last year:
http://forums.eslcafe.com/korea/viewtopic.php?p=2818351&highlight=#2818351

Beware though, the URL is now http://www.myung.co.kr/,
and their English website doesn't seem to be working at the moment.

The pop-up notice in Korean talks about their moving of Yongsan customer service as of July 8, but it's on the same floor of the same building as before, just a different office unit. (#335 now) My last year's input is still valid.

But once again, there's no guarantee that they'll eventually succeed even with the high-tech lab they boast, and you should carefully consider the cost-benefit on your end beforehand.
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Skippy



Joined: 18 Jan 2003
Location: Daejeon

PostPosted: Fri Jul 12, 2013 4:35 am    Post subject: Re: Where to fix an external hard drive? Reply with quote

spacechase wrote:
An external drive of mine with tons of important stuff stopped working a while back. Tried lots of different recovery software but no luck.

I'm looking for a trustworthy place to recover the files. Preferably not outrageously expensive, but I know this service doesn't come cheap.

Any recommendations would be really appreciated.

Thanks.


Have you tried taking out the HD from the external case and trying to read it with another external case or or reader. The problem is where is the error happening. Is it on the actual drive or is with the external case/reader.
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orosee



Joined: 07 Mar 2008
Location: Hannam-dong, Seoul

PostPosted: Fri Jul 12, 2013 5:01 am    Post subject: Re: Where to fix an external hard drive? Reply with quote

Skippy wrote:
spacechase wrote:
An external drive of mine with tons of important stuff stopped working a while back. Tried lots of different recovery software but no luck.

I'm looking for a trustworthy place to recover the files. Preferably not outrageously expensive, but I know this service doesn't come cheap.

Any recommendations would be really appreciated.

Thanks.


Have you tried taking out the HD from the external case and trying to read it with another external case or or reader. The problem is where is the error happening. Is it on the actual drive or is with the external case/reader.


This.

I have some 30+ Seagate external drives (FreeAgent) purchased between 2008 and 2013. Especially the newer ones with removable USB 3.0 connectors have failed suddenly and without warning. After changing the 3.0 connector to an older USB 2.0 connector the drive(s) worked without problem.

This seems to be a well-known problem with the more recent Seagate drives. There's even a guy on YouTube showing how to remove external HD's from their enclosure and connecting them to a PC (trivial work really, unless the enclosure is baby-proof).

I normally take these steps first:

- if the USB interface can be exchanged, try that first.
- if the drive cannot be easily disassembled, put in freezer for 12-24 hours and try to connect (seriously, that helped me once to save 1.5 TB of files, but only that once)
- disassemble the drive and connect to a PC (may require some extra parts in case of the notebook-sized drives)
- get professional help (that could be very expensive)

Most of the above will void your warranty. If you return the drive to Seagate, they will replace it with a refurbished one but all your data is lost.

BTW recovery software of different makes yields different results. I once managed to recover a terabyte of MP3 files but only after testing 6 different programs, all of which were supposed to deliver the same results. That took me 48 hours but worth the time.

I hate to say the obvious (since I also don't follow my own advice) but if it is important, have a few copies on different locations. 50 GB cloud space can be very cheap (Skydrive, Dropbox) and the NSA will keep copies of your files for you as well.
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