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Absence of Professionalism as Cause of Sewol?
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cmxc



Joined: 19 May 2008

PostPosted: Tue Apr 29, 2014 9:50 pm    Post subject: Absence of Professionalism as Cause of Sewol? Reply with quote

A thought provoking piece by a Korean American about Korea's lack of professionalism as a major cause of the tragedy.

"Koreans are, and have remained, wonderfully AMATEURISH in everything: Koreans perceive everything from the heart and emotion. Even the matter of money to Koreans is a matter of the heart, not of the calculus of profit margins. Several years ago a policeman in America ticketed an 82-year-old woman for crossing the street too slowly, thus impeding traffic, and was praised by his captain for doing his "job." Koreans were aghast at the “heartlessness” of the cop. How could he, they would ask, issue a ticket to an 82-year-old woman for crossing the street TOO SLOWLY?"

Why Sewol tragedy occurred
http://www.koreatimes.co.kr/www/news/opinon/2014/04/197_156330.html
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Lucas



Joined: 11 Sep 2012

PostPosted: Tue Apr 29, 2014 10:02 pm    Post subject: Reply with quote

I'm always suspicious of Koreans with beards.
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SeoulNate



Joined: 04 Jun 2010
Location: Hyehwa

PostPosted: Tue Apr 29, 2014 10:26 pm    Post subject: Reply with quote

disagree. things are done differently in places around the world, it is what it is.

However, job training does seem really lax in general in Korea and people do seem to be pretty bad at their jobs more often than not.
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le-paul



Joined: 07 Apr 2009
Location: dans la chambre

PostPosted: Tue Apr 29, 2014 10:47 pm    Post subject: Reply with quote

SeoulNate wrote:
disagree. things are done differently in places around the world, it is what it is.

However, job training does seem really lax in general in Korea and people do seem to be pretty bad at their jobs more often than not.


Since coming to Korea, Im pretty astounded at what constitutes pre-requisite skill or training to qualify people for their positions.

Two examples that come to mind are English teachers (both Korean and native) - whose only qualification is 'to be able to talk'.
The other is a position such as a civil servant (or paper pusher) who has to demonstrate amazing mental acrobatic skills and memory feats - such as memorizing lists of korean kings and their acheivements in order to quailfy.
Energy seems to be very much displaced wasting, in my opinion, the true talent and potential of people.

Ive also noticed, from owning various vehicles, that some people tend to bluff thier way through repairs - often resulting in more damage than was the problem in the first place. I can only assume this extends to machines such as the ferry.


I wouldnt say they were 'amateurish' though - just unable to shake of the habits of their ancestors and eliteism. The only thing missing is an 18 hour day writing chinese characters...
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maximmm



Joined: 01 Feb 2008

PostPosted: Wed Apr 30, 2014 4:18 am    Post subject: Reply with quote

Working at a government school - all I can say is that there is a very odd tendency in Korea to assign fairly complicated tasks to people who are ill equipped to perform them (at least in the education field).

How many times have you had a co-teacher who could barely speak English, while plenty of other homeroom teachers were nearly fluent?

At my current school, there are many teachers who are skilled with computers, yet the computer maintenance task is assigned to a teacher who has little to no idea how they function.

So what you get is a bunch of stressed out teachers not doing what they are good at and/or trained for.
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Fox



Joined: 04 Mar 2009

PostPosted: Wed Apr 30, 2014 4:32 am    Post subject: Reply with quote

maximmm wrote:
Working at a government school - all I can say is that there is a very odd tendency in Korea to assign fairly complicated tasks to people who are ill equipped to perform them (at least in the education field).


Yes, it's pretty bizarre. The problem is that the way in which they distribute those tasks each year is semi-political; even people who are good at a certain job don't necessarily want to do it, and some responsibilities are far less burdensome than others.
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sligo



Joined: 15 Oct 2008

PostPosted: Wed Apr 30, 2014 9:53 am    Post subject: Reply with quote

My coffee of choice is an americano with an extra shot of espresso and a dash of milk. 99% of baristas freeze when i ask as they have no idea how to make a coffee whose name (americano extra shot with milk) is the instruction to make it, and are terrified to make something off menu. They freeze everythime, and after a minute or 2, they ask their supervisor if they are aloowed to do it. The supervisor then comes to me to queery the order. No-one thinks for themselves here, and as such, we are all hamepered by inneficiency and the Korean fear of swallowing the blame.
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Yaya



Joined: 25 Feb 2003
Location: Seoul

PostPosted: Wed Apr 30, 2014 1:10 pm    Post subject: Reply with quote

Yep, as advanced as Korea has gotten in certain things (e.g., IT, public transportation and high tech stuff), it's clueless in other respects (bureaucracy, politics, criminal justice, and treatment of expats).

In this case, I say Korea gets what it deserves. China and other emerging economies will seriously hamper Korea's business competitiveness, and well, the search for a new growth engine continues but I'm not sure Korea can make that big leap even if it wants to.
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Steelrails



Joined: 12 Mar 2009
Location: Earth, Solar System

PostPosted: Wed Apr 30, 2014 3:24 pm    Post subject: Reply with quote

sligo wrote:
My coffee of choice is an americano with an extra shot of espresso and a dash of milk. 99% of baristas freeze when i ask as they have no idea how to make a coffee whose name (americano extra shot with milk) is the instruction to make it, and are terrified to make something off menu. They freeze everythime, and after a minute or 2, they ask their supervisor if they are aloowed to do it. The supervisor then comes to me to queery the order. No-one thinks for themselves here, and as such, we are all hamepered by inneficiency and the Korean fear of swallowing the blame.


That's called going to a chain. That's also called knowing the right input for the store's POS system so that you can keep ensure order accuracy for the customer and track inventory.

Go to an independent coffee shop where the owner is also the barista, orders are written down on paper or not at all, and these things aren't a problem.
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Fox



Joined: 04 Mar 2009

PostPosted: Wed Apr 30, 2014 3:59 pm    Post subject: Reply with quote

Steelrails wrote:

Go to an independent coffee shop where the owner is also the barista, orders are written down on paper or not at all, and these things aren't a problem.


Yes. The coffee shop I frequent here in town is such a situation, and I've been able to make special orders at either without problems. Expecting (likely inexperienced) employees to make calls about special orders is probably a bit much, since if they make the wrong call, they could get into real trouble with their employer.
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r2b2ct



Joined: 14 Jun 2013

PostPosted: Wed Apr 30, 2014 4:15 pm    Post subject: Reply with quote

Steelrails wrote:
sligo wrote:
My coffee of choice is an americano with an extra shot of espresso and a dash of milk. 99% of baristas freeze when i ask as they have no idea how to make a coffee whose name (americano extra shot with milk) is the instruction to make it, and are terrified to make something off menu. They freeze everythime, and after a minute or 2, they ask their supervisor if they are aloowed to do it. The supervisor then comes to me to queery the order. No-one thinks for themselves here, and as such, we are all hamepered by inneficiency and the Korean fear of swallowing the blame.


That's called going to a chain. That's also called knowing the right input for the store's POS system so that you can keep ensure order accuracy for the customer and track inventory.

Go to an independent coffee shop where the owner is also the barista, orders are written down on paper or not at all, and these things aren't a problem.

Yeah, I think it is also because customizing orders is not a common practice here. That worker is probably perfectly competent for the other 99.99% of customers they see.
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Okie from Muskogee



Joined: 30 Jan 2014

PostPosted: Wed Apr 30, 2014 4:43 pm    Post subject: Reply with quote

It's also inability to make crucial decisions at the scene without the blessing of some bureaucrat sitting at his/her desk 1000s miles away. Officials at the scene are too afraid to make decisions that may lead to ending their career.
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geldedgoat



Joined: 05 Mar 2009

PostPosted: Wed Apr 30, 2014 4:46 pm    Post subject: Reply with quote

The first time I ordered a cheeseless pizza from the neighborhood Mr. Pizza resulted in the most awkwardly hilarious argument with the owner. He kept insisting that pizza without cheese ceased to be pizza (fair enough, I suppose), but he wasn't doing so to be rude or refuse service; he was trying to convince me that my notion of pizza was flawed. I tried explaining the concept of a breadstick, but he didn't buy it. I like to imagine he spent several drunken nights trying to rationalize what trick the crazy foreigner was trying to pull. He eventually did relent and make the pizza as requested, though he stopped at every possible point in the preparation to double-check that he was getting it right, as if I had shaken his confidence in pizza construction. Sauce on the dough: "Okay?" Mushrooms next: "Okay?" Olives: "Okay?" Put it in the oven: "Okay?"

Really nice guy, though. He shook my hand and clapped me on the back every time I came after that. The pizza wasn't that great, but I figured I owed him some repeat business after the existential crisis I put him through.
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le-paul



Joined: 07 Apr 2009
Location: dans la chambre

PostPosted: Wed Apr 30, 2014 5:06 pm    Post subject: Reply with quote

Steelrails wrote:
sligo wrote:
My coffee of choice is an americano with an extra shot of espresso and a dash of milk. 99% of baristas freeze when i ask as they have no idea how to make a coffee whose name (americano extra shot with milk) is the instruction to make it, and are terrified to make something off menu. They freeze everythime, and after a minute or 2, they ask their supervisor if they are aloowed to do it. The supervisor then comes to me to queery the order. No-one thinks for themselves here, and as such, we are all hamepered by inneficiency and the Korean fear of swallowing the blame.


That's called going to a chain. That's also called knowing the right input for the store's POS system so that you can keep ensure order accuracy for the customer and track inventory.

Go to an independent coffee shop where the owner is also the barista, orders are written down on paper or not at all, and these things aren't a problem.


In fairness, my gf told me recently that she never orders tea anymore as they wont put milk in it for her - its not how they are told to make it. I think thats taking it a bit far since they have milk on hand to put in the coffee, and its not as difficult as anything they would have done in a chemistry class at school.

Since weve gone completely off track (and not related to professionalism), I cant count the amount of times Ive had to sit for 5/10 minutes, sometimes with the help of more than one other person, trying to explain to the barman that I 'dont want my whiskey in a shot glass' but something that resembles a tumbler (i dont care about the shape, just something I can nurse) - and 'I dont want any ice in it either!'.

I wont even start on what its like to be a vegetarian here...
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Sister Ray



Joined: 25 Mar 2006
Location: Fukuoka

PostPosted: Wed Apr 30, 2014 5:21 pm    Post subject: Reply with quote

le-paul wrote:


I wont even start on what its like to be a vegetarian here...


I didn't have too much trouble maintaining a vegetarian diet in Seoul. It just necessitates a complete avoidance of Korean chefs who often seem to think that blood, lard or a boiled up old bones are acceptable vegetarian fare.
These days there are plenty of places where I can have an Indian, Thai or European cook for me, which results in better tasting food free from animal by product.
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