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[maiden's iron]

I tried downloading the free copy of F-Secure Anti-Virus but it never worked with my system. So I went to the Add or Remove folder to discard the virus program entirely from my hard drive but nothing happened. I've already gone into the Program Files folder and tried putting anything related to F-Secure Anti-Virus into the trash but the computer isn't giving me permission to do this. I get this pop-up Runner Error message every time I use my computer:

Could not target dll ("C:\Program Files\F-Secure Anti-Virus\backweb\4476822\6.3.2.62-4476822L\Program\backWeb.dll", error code-1073741795)

A friend once ran a dll utility command using the Run: folder after I experienced a similar dll error on another computer; that seemed to help but I don't remember what he typed. Please help me eliminate this useless anti-virus program using either the Run: folder or any other method.

I am running Windows XP Professional with all the latest updates.

[Demophobe]

Backup the registry first!!!! (Even though it is a mildly corrupt registry, at least it is working)

Then....

Try:
Look for the following keys
HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run\ldm (Delete this key if it exists)

HKEY_LOCAL_MACHINE>>SOFTWARE>>MICROSOFT>>WINDOWS>>CURRENT VERSION>>RUN (delete the entry that has a Rundll string on it....based on your post it should be the one that has "backweb.dll" on it)

OR: Start up regedit go to Start->Run then enter regedit and hit enter. Then you can select Edit then Find and enter in Backweb.dll That will search for the registry key that's telling windows to load the non-existant file.

Once you've found the key and deleted it make sure you hit F3 to see if it's in more then one place in the registry. Delete each key where it's referenced.


You could also try re-installing the application, then uninstalling immediately. You may have deleted something critical. Not preaching here, but don't delete things from the program files folder unless it's residual from an uninstall.

OR:
Reboot your system then: (this is from the net)

Make sure you click start --> Run and type in "msconfig". Then select the startup tab. End these processes if they exist and are running:

backweb.exe
backweb-137903.exe
backweb-7288971.exe
backweb-8876480.exe
comp.exe
iexpress.exe
kodak software updater.exe
ldmconf.exe
sprite.exe

Unregister DLLs:

Each file is (may be) in several locations so you'll need to search for them and unregister + delete them in every location you find. These are found in quite a few locations so you'll have to search for them, unregister them and then delete them everywhere you find it running.

backweb.dll
bwmib.dll
bwxtext.dll
bwfiles.dll
bwsec.dll
clientrc.dll
clntutil.dll
cpuinf32.dll
frcom.dll
iadhide.dll
iadhide4.dll
iadhide3.dll
inetclnt.dll
ldmrchs.dll
ldmrcht.dll
ldmrdan.dll
ldmrdeu.dll
ldmresp.dll
ldmrfin.dll
ldmrfra.dll
ldmrita.dll
ldmrjpn.dll
ldmrkor.dll
ldmrnld.dll
ldmrnor.dll
ldmrptb.dll
ldmrsve.dll
syncext.dll

Remove Directories:
programfilesdir+\backweb\
programfilesdir+\kodak\kodak software updater\

______________________________________________


Backweb is a tool used by HP, Kodak and a couple of other companies to keep your software updated....some see it as bad news as it collects certain information about you. Anyhow, it looks like a kind of mild, pseudo-spyware to me.

[Demophobe]

Reply to myself....hehe....

Basically, if unable to uninstall via the control panel, I take the following steps. Similar to abve, but a bit easier to understand. It was very early when I posted....

1. Kill the processes. "Ctrl+Alt+Del" to bring up the task manager and end any processes related to the program.

2. Clear the registry of the offending program. This involves doing a registry search and manual deletions.

3. Manually delete the program files. If there is any problem such as windows being unable to delete a file as it's in use, find out if it has some dependancy (a shared library or file), then perhaps reboot in safe mode to delete it or end the dependant task (considering what it is).

4. Check the services. Type in services.msc and check, also msconfig and uncheck any startup files that are associated with that program. Not that this step will really matter if the other steps have been done. It will however, ensure that if a file has been missed, the program won't load up at boot time, allowing further inspection.

Still don't know if this makes sense. There are probably easier ways...I guess I am old school. There is also 3rd party uninstall software out there.

[maiden's iron]

I tried some of the methods you suggested but still no luck. There was a lot of information you provided that was way over my head. I don't even know what keys are or how to find them. I did a search on my hard drive of the ones you listed but was unsuccessful. The computer didn't even seem to recognize "misconfig" after I typed it in Run. So a final, simple System Restore seemed to take care of the problem. But thank you anyway for the thorough information. Greatly appreciated.

[Demophobe]

"keys" are found by typing "regedit" into the "run" field. "keys" refer to individual entries into the registry. The registry is the heart and soul of Windows, so it shouldn't be altered without first backing it up. It is however, a good place to get to know. For as much as you can stuff up your system with it, it can be a lifesaver as well.

"msconfig" not "misconfig". Although the error in spelling is funny.......I think I am a geek to laugh at that......

Glad you found a solution. System restore is the first thing I disable after an install....it never even comes to mind when diagnosing a problem. Sorry for the over-the-top replies....what good is advice when it's just too complex....?

Note to self....keep it simple.

[maiden's iron]

...I only see HKEY_LOCAL_MACHINE and HKEY_USERS. There are no other characters after each one. So I guess the dll problem is gone. And another problem I encountered when I typed msconfig in Run was this:

The application failed to initialize properly (0x000001d). Click on OK to eliminate the application.

I do remember having run this application successfully on my previous computer, so why isn't it able to run on this one?

[Demophobe]

In regedit, you have to double click the entry on the left side to expand the tab. Please back this up before doing anything.

As for msconfig, I have no idea why it won't initialize. A corrupt file somewhere?

"0x000001d" is a memory error...access violation...perhaps even hardware. Download "memtest" and check your memory.

http://www.memtest.org

You aren't overclocking, are you?

[maiden's iron]

but then again, I don't really understand what overclocking is. I should have told you that I have Virtual Windows PC 6.1. It's running on my PowerBook and a little slow but it's actually sufficient for my needs. That might make a difference. Anyway, I tried running that memtest program but couldn't open the file. Also, there were so many links that it was hard to know which one was the actual program. As for the dll files, I found none after doing a search for them. I guess everything is ok except for not being able to run msconfig. Thanks anyway.