Korean Job Discussion Forums

[Antrugha]

Hey guys,
bought a computer from yongsan last week but it isn't working completely as planned. Do you know how it works with regards to taking it back and getting them to fix it? I don't speak korean so it may be a little difficult and on top of that... I'm in Wonju so I really don't want to lug it back and forth if it's not going to be worth my time. The computer itself works but I think the AGP drivers on the motherboard are broken because it doesn't detect my vid card properly. On the other hand, if there is anyone in wonju with an AGP computer that wouldn't mind me throwing my vid card in their computer (for like 5 mins) just to test whether it works or not (aka, is it my vid card or the mobo they sold me), that would be awesome too and I'll be in debt to you!
Thanks for any useful advice!

[Demophobe]

cubanlord is in Wonju and he is no slouch. Have him over for dinner.

Now...drivers can't "break". You say the mainboard doesn't detect the vid card "properly"...what does that mean?

Specs (full system) and error messages please....beeps on boot, messages on the monitor....give us more to work with, mate!

[cubanlord]

[Antrugha]

to be specific, this is the prob I'm having... no point in reposting all this into this forum cuz this thread explains all of my problems.
http://www.techspot.com/vb/topic54880.html

anyway, I just want to know how to go about approaching this problem with the yongsan people unless someone has some actual useful information... if you're just gonna be one of the usual, cocky Dave's ESL asses, then please leave your useless comments elsewhere. Now, if you are in Wonju and wouldn't mind helping me, then I would highly appreciate that and would love to treat you to dinner or something to your liking.

[ttompatz]

[cubanlord]

[cubanlord]

if your motherboard isn't picking up the card once you have installed it then follow Tom's advice.

To make sure right click on my computer, go to properties, then go to hardware, then go to device manager, then look for something called display adapters. You should see your 6600GT in there. If not. Do the above steps mentioned.

[Demophobe]

[Antrugha]

alrighty, I apologize for the previous post, didn't mean to sound obnoxious or start a flame war. The only reason why I didn't post a longer-winded technical post about the problem was because I've tried almost everything a person can with this computer with no luck so I was actually asking how I should go about dealing with the yongsan people about it, not really about the problem itself. But anyway, it doesn't hurt to post actual info so here is the post I made in another forum:

Long story short, I recently moved to south korea and brought my BFG 6600gt with me to throw in a system over here. Get here, get my system set up (specs below) and I get home to start playing some games. I install windows/mobo drivers (AGP, LAN, etc) and then reboot and install the vid card drivers. Reboot again, expectin gthe "New hardware found msg" but don't see it. Meh, I figure to myself... seems to have installed alright. So, I go ahead and install a few games along with directx and game won't work (all Valve games to be specific, HL2, Lost Coast, CSS). Install FEAR, and I get a "Unable to enable proper video mode" or some such thing like that. Anyway, I reformat and go through the whole process again... same errors. BUGGER! So, I open up dxdiag to test my direct3D settings and I get this:
No problems found.

DirectDraw test results: All tests were successful.
Direct3D 7 test results: All tests were successful.
Direct3D 8 test results: Failure at step 6 (No hardware supported display modes found): HRESULT = 0x80004005 (Generic failure)
Direct3D 9 test results: Failure at step 6 (No hardware supported display modes found): HRESULT = 0x80004005 (Generic failure)

Soo... seems like D3D 8 and 9 are broken... whatever that means. Why is this? I am also getting the device showing up as a PCI device under device manager. Grrrrrr. Why can't this stupid thing just work? It worked fine in Canada before I came over, and there doesn't appear to be any damage to the card. The card is also in all the way.
CPU-Z info below:

----------------------
CPU-Z version 1.35
----------------------

CPUID Output
------------------------------------------------------------------------------

Number of CPUs 1
APIC ID 0
Name AMD Athlon 64 3200+
Code name Venice
Specification AMD Athlon(tm) 64 Processor 3200+
Family/Model/Stepping FF2
Extended Family/Model F/2F
Brand ID 4
Package Socket 939
Core Stepping DH-E6
Technology 90nm
Instructions Sets MMX, Extended MMX, 3DNow!, Extended 3DNow!, SSE, SSE2, SSE3, x86-64
Features NX
Clock Speed 2000.0 MHz
Clock multiplier x10.0
HTT Bus Frequency 200.0 MHz
P-Rating 3200+
L1 Data Cache 64 KBytes, 2-way set associative, 64 Bytes line size
L1 Instruction Cache 64 KBytes, 2-way set associative, 64 Bytes line size
L2 Cache 512 KBytes, 16-way set associative, 64 Bytes line size
L2 Speed 2000.0 MHz (Full)
L2 Location On Chip
L2 Data Prefetch Logic yes
L2 Bus Width 128 bits

eax ebx ecx edx
Function 00000000 00000001 68747541 444d4163 69746e65
Function 00000001 00020ff2 00000800 00000001 078bfbff
Function 80000000 80000018 68747541 444d4163 69746e65
Function 80000001 00020ff2 0000010a 00000001 e3d3fbff
Function 80000002 20444d41 6c687441 74286e6f 3620296d
Function 80000003 72502034 7365636f 20726f73 30303233
Function 80000004 0000002b 00000000 00000000 00000000
Function 80000005 ff08ff08 ff20ff20 40020140 40020140
Function 80000006 00000000 42004200 02008140 00000000
Function 80000007 00000000 00000000 00000000 0000003f
Function 80000008 00003028 00000000 00000000 00000000
Function 80000009 00000000 00000000 00000000 00000000
Function 8000000a 00000000 00000000 00000000 00000000
Function 8000000b 00000000 00000000 00000000 00000000
Function 8000000c 00000000 00000000 00000000 00000000
Function 8000000d 00000000 00000000 00000000 00000000
Function 8000000e 00000000 00000000 00000000 00000000
Function 8000000f 00000000 00000000 00000000 00000000
Function 80000010 00000000 00000000 00000000 00000000
Function 80000011 00000000 00000000 00000000 00000000
Function 80000012 00000000 00000000 00000000 00000000
Function 80000013 00000000 00000000 00000000 00000000
Function 80000014 00000000 00000000 00000000 00000000
Function 80000015 00000000 00000000 00000000 00000000
Function 80000016 00000000 00000000 00000000 00000000
Function 80000017 00000000 00000000 00000000 00000000
Function 80000018 00000000 00000000 00000000 00000000

edx eax
MSR C0010041 00000001 0000060C
MSR C0010042 12040606 040C0C0C
MSR C0010015 00000000 0C000000


Chipset
------------------------------------------------------------------------------

Northbridge ALI ID1689 rev. 00
Southbridge ALI M1563 rev. 70
Graphic Interface AGP
AGP Revision 3.0
AGP Transfer Rate 8x
AGP SBA supported, enabled
Memory Type DDR
Memory Size 1024 MBytes
Memory Frequency 166.7 MHz (CPU/12)
CAS# 2.5
RAS# to CAS# 3
RAS# Precharge 3
Cycle Time (tRAS) 8
Bank Cycle Time (tRC) 11
DRAM Idle Timer 16
Command Rate 2T


Memory SPD
------------------------------------------------------------------------------

DIMM #1

General
Memory type DDR
Manufacturer (ID) Samsung (CE00000000000000)
Size 512 MBytes
Max bandwidth PC3200 (200 MHz)
Part number M3 68L6523CUS-CCC
Serial number F2239A4A
Manufacturing date Week 34/Year 06

Attributes
Number of banks 1
Data width 64 bits
Correction None
Registered no
Buffered no
EPP no

Timings table
Frequency (MHz) 166 200
CAS# 2.5 3.0
RAS# to CAS# delay 3 3
RAS# Precharge 3 3
TRAS 7 8



DIMM #2

General
Memory type DDR
Manufacturer (ID) Samsung (CE00000000000000)
Size 512 MBytes
Max bandwidth PC3200 (200 MHz)
Part number M3 68L6523CUS-CCC
Serial number F2239A49
Manufacturing date Week 34/Year 06

Attributes
Number of banks 1
Data width 64 bits
Correction None
Registered no
Buffered no
EPP no

Timings table
Frequency (MHz) 166 200
CAS# 2.5 3.0
RAS# to CAS# delay 3 3
RAS# Precharge 3 3
TRAS 7 8

and the thread with all of the things that I have tried:
http://www.techspot.com/vb/topic54880.html

but anyway, thanks for the help guys. I've tried reinstalling and reinitiating the AGP drivers, it just doesn't seem to want to detect the card properly. Well, technically, the card IS detected properly as seen by almost all of my programs... but D3D 8 and 9 are broken. It's odd really, and searching the net, I haven't seen this kind of a problem anywhere. Soooo, I'm thinking that either the mobo isn't compatible with the card (albeit it should be, it's a fairly universal card) or there's something wonky going on with the AGP port on the mobo or the card is broken. That's why I was asking if anybody around this area had an AGP-based system I could test my card out in just to quickly run a few tests.

Beyond all of that, the original post was more about whether or not it was worth going back to yongsan with the computer and talking (arguing?) with the guys to fix it or not and that is why more technical information was not posted. I apologize for the confusion to those that were civil about it. Your help is very appreciated!

PS - my post about *beep* from dave's wasn't referring to anyone posting on this thread, sorry if it was taken like that. You guys are being more than helpful! Thanks a lot

[Demophobe]

Sorry to hear of your troubles. I really do understand how infuriating computers can be and how tough it is to return broken hardware from a distant location. You bought your stuff in Seoul? If yes, then yeah....too bad man...if no, then get back to the store and make them test out the card and the mainboard.

The last post on the other thread talks of chipset drivers. You have been here and installed the AGP drivers, yes?

Well, other than that, it sounds like your card is broken or there is a problem with the new mainboard. You really do need to test it with another AGP card. I am not in Wonju, or I would lend you one of the 4 old ones I have laying around.

[cubanlord]

Get ahold of me. You know how. I'll swing by and get it working( unless it's hardware, then you'll have to do some replacement).

[Antrugha]

hey demo,
yeah, i tried that but it didn't work either. At this point, I'm seriously thinking it's a hardware problem because every single angle I've approached this with from a software perspective doesn't work out. Thanks for the offer cl, I've sent you a pm... I owe ya big time

but anyway, let's say that this is a problem with the hardware, and it turns out to be a problem with the mobo, should I go back to yongsan and try and deal with the shop I bought it at or should I just try to RMA it (may be a little tough because ASROCK support keeps telling me to talk to the person that sold it to me). I'm just curious how the system here works or is it more of a "you buy it, it's your problem now" kind of deal?

[Demophobe]

Well, your time is worth money. However...

If you go there in person, you will get a new board, no questions asked, and be back home that night with a new mobo. If you decide to send it back, and have them send you a new board, it will take an extra day, but again, they will exchange it. That will cost about 10,000, shipping both ways. RMA will take an unknown amount of time, and in light of the other options, it doesn't make sense.

I have done many returns to Yongsan, both ways - in person and through 택배, courier, and there was never a question about the exchange. If you do courier, call the store first to explain the situation, and then they will know why they have a mobo being delivered.

Yeah...the delivery option will require Korean. Get a friend to help, or even your boss.

Hope it helps. I agree...it does sound like a hardware option. I take it that you and cubanlord tested another card, or yours in another machine? So the card is fine? Then yeah...the mobo is cooked. Next time, go ASUS.

[cubanlord]