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jvalmer
Joined: 06 Jun 2003
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 Posted: Fri Jan 07, 2011 12:42 am Post subject: |
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| My only thought is I can't believe that KFC in Australia would have a Hala friendly restaurant. In the middle east on the other hand, that would be understandable. Are there really that many muslims in Australia? |
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Sergio Stefanuto
Joined: 14 May 2009
Location: UK
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| Posted: Fri Jan 07, 2011 2:52 am Post subject: |
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I don't understand (a) what he was saying (if not for the f-word, I would never have recognized it as English), (b) how it's possible to know that a facetious order of bacon is what took place. It's all inaudible. But it's always very upsetting to witness a man filled with rage. He should be given a strong sedative and cautioned as to his future conduct, whilst we all should take care not to deliberately insult the feelings and religion of Muslims. There's never any justification for deliberate provocation
| JValmer wrote: |
| My only thought is I can't believe that KFC in Australia would have a Hala friendly restaurant. In the middle east on the other hand, that would be understandable. Are there really that many muslims in Australia? |
Halal meat is perfectly sensible. If we all put aside our concerns about Islamization, halal, on balance, is significantly more humane. Electrocution is an abomination. A swift, decisive cut to the throat however is generally sufficient to render an animal unconscious within moments.
Muslim and Jewish methods of slaughter ought to be permitted to lead the way |
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comm
Joined: 22 Jun 2010
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| Posted: Fri Jan 07, 2011 4:02 am Post subject: |
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| Steelrails wrote: |
The guys who couldn't get bacon reacted in an extreme fashion and couldn't keep their emotions in check. Then they started arguing and couldn't handle that "no means no." |
Is there a longer version of this that you've seen? The only dialog in that link is the apparent supervisor saying "He didn't know that, that's alright. We don't serve(?) bacon on that." There's no evidence that your scenario actually happened. It would certainly make them dicks if that were the case though. But if they were getting too extreme, I would think they'd have been asked to leave, rather than being told "we don't serve bacon on that".
| Steelrails wrote: |
I've kicked them out of the store. People talk. If word gets around that your store and its employees are pushovers people come back with guns at closing time and take the cash and stuff you in the walk-in. |
I'll just say that security wasn't my department in that job... Anyway, my point is that when dealing with customers or clients of any kind, your primary goal is to have them happily come back and bring their friends.
If those making the video were intentionally provoking the staff, the supervisor simply should have asked to assist them privately. Anyone who escalates a verbal dispute into shouting and property damage is clearly emotionally weak and probably a threat to those around him.
Having a camera on you is all the more reason to keep your unreasonable and useless rage in check. |
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Steelrails
Joined: 12 Mar 2009
Location: Earth, Solar System
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| Posted: Fri Jan 07, 2011 8:50 am Post subject: |
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| comm wrote: |
Anyway, my point is that when dealing with customers or clients of any kind, your primary goal is to have them happily come back and bring their friends.
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Your primary goal is the safety of your staff. You do not sacrifice safety for customer satisfaction. That means people don't burn themselves recklessly putting food in the oven. That means you don't break traffic laws to deliver a pie quickly, that means you don't risk guns in the face for a dopey smile.
Again, this camera talk is blaming the victim. It's like saying rapists are all the reason to carry a gun on you. That may be true, but it doesn't absolve the rapist of blame.
Also, I love how everyone is assuming the foreigner "just lost it" but no one is assuming that the guy demanding his bacon was an absolute moron.
Am I the only one who sees the words "demanding" and "bacon" as indicative of who might be the more irrational party?
Last edited by Steelrails on Fri Jan 07, 2011 8:53 am; edited 1 time in total |
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mises
Joined: 05 Nov 2007
Location: retired
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| Posted: Fri Jan 07, 2011 8:51 am Post subject: |
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| Sergio Stefanuto wrote: |
Muslim and Jewish methods of slaughter ought to be permitted to lead the way |
Cutting the throat? Have you seen an animal bleed out? They suffer greatly. I think New Zealand just abolished the practice.
A bolt through the brain is the most quick and painless. |
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comm
Joined: 22 Jun 2010
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| Posted: Fri Jan 07, 2011 10:39 pm Post subject: |
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| Steelrails wrote: |
Your primary goal is the safety of your staff. You do not sacrifice safety for customer satisfaction. That means people don't burn themselves recklessly putting food in the oven. That means you don't break traffic laws to deliver a pie quickly, that means you don't risk guns in the face for a dopey smile. |
Are we still having the same conversation? The guy with a camera in KFC didn't seem to be armed, so my "customer satisfaction" priority still stands. I thought it would be obvious that following such things as basic OSHA regulations (for those in the US) would still occur. Allow me to be ridiculously specific for Steelrails: First, prevent genocide in your store. Then prevent standard murder and rape. Once you finish preventing all illegal activity (including safety violations) and get to the point of actual interaction with customers THEN your priority is customer service.
| Steelrails wrote: |
Again, this camera talk is blaming the victim. It's like saying rapists are all the reason to carry a gun on you. That may be true, but it doesn't absolve the rapist of blame. |
I'm genuinely interested in your opinion here, but I wonder if you could be more clear. Who represents what in that metaphor?
| Steelrails wrote: |
Also, I love how everyone is assuming the foreigner "just lost it" but no one is assuming that the guy demanding his bacon was an absolute moron.
Am I the only one who sees the words "demanding" and "bacon" as indicative of who might be the more irrational party? |
Oh I'm quite sure the camera guy was a moron. In fact, he was probably intentionally being a dick and verbally trying to provoke a response.
Where was the word "demanding"? The clip title didn't say that, nor was it in the video or the description.
I would guess that the camera guy was acting inappropriately, but my point is that a loud, violent response is far more inappropriate. Anyone who reacts to verbal provocation in a violent way should be ridiculed and mocked. |
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Steelrails
Joined: 12 Mar 2009
Location: Earth, Solar System
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| Posted: Sat Jan 08, 2011 12:02 am Post subject: |
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| I would guess that the camera guy was acting inappropriately, but my point is that a loud, violent response is far more inappropriate. Anyone who reacts to verbal provocation in a violent way should be ridiculed and mocked. |
First off it was being recorded which got the guy excessively angry, not the verbal provocation. The guy probably doesn't get nearly as angry if you don't whip out the camera and start recording him.
We really don't know what was being said beforehand. We do know that what really set the guy off was him being recorded on the phone (probably as the people behind it are laughing). It doesn't excuse violence. It is however, certainly understandable that he is loud and angry.
| Quote: |
| Where was the word "demanding"? The clip title didn't say that, nor was it in the video or the description. |
News reports indicate that the guy was pretty upset over not being able to have bacon.
http://nation.foxnews.com/culture/2011/01/06/muslim-kfc-employee-erupts-customer-ordering-bacon
Again, I would say that being angry over not being able to have bacon on your burger and videotaping people without their permission is far more indicative of inappropriate behavior than anger over being recorded and verbally insulted.
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| The guy with a camera in KFC didn't seem to be armed, so my "customer satisfaction" priority still stands. |
Harassment of employees by customers jeopardizes workplace safety in the long and short term. Workplace safety comes before making the customer smile.
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| Who represents what in that metaphor? |
Reading it again I have absolutely no idea what I was trying to say....  |
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