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indytrucks
Joined: 09 Apr 2003
Location: The Shelf
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 Posted: Fri Feb 01, 2008 12:50 pm Post subject: Word document email attachment won't open |
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Hi everyone,
Here's the problem:
Recently purchased a new laptop in Canada. It has Windows Vista as the OS.
Have Microsoft Word 2003 installed.
Word document email attachments won't open. The dialogue window opens and the little documents float past, but nothing happens.
I drafted a short letter to myself on Word, saved it, and emailed it to myself as an attachment. Won't open.
Anyone have any ideas? Is this a compatablity issue with Vista?
PM me if you have any ideas. Thanks in advance. |
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tractor
Joined: 26 Jan 2008
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| Posted: Fri Feb 01, 2008 1:08 pm Post subject: |
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| have you tried to save the word attachment file to your desktop first before opening the file? |
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indytrucks
Joined: 09 Apr 2003
Location: The Shelf
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| Posted: Fri Feb 01, 2008 1:13 pm Post subject: |
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| tractor wrote: |
| have you tried to save the word attachment file to your desktop first before opening the file? |
Yes. Same thing happens. Message window opens, little documents float by, nothing happens. |
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tractor
Joined: 26 Jan 2008
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| Posted: Fri Feb 01, 2008 1:22 pm Post subject: |
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| try zipping the file before emailing. |
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Demophobe
Joined: 17 May 2004
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| Posted: Fri Feb 01, 2008 3:56 pm Post subject: |
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| tractor wrote: |
| try zipping the file before emailing. |
But what of others who want to send him a file? How will they know to do that?
Maybe the .doc extension isn't associated with Word? Try doing that or even re-installing Word. any security settings? What is your e-mail client? Does this happen in IE or with Firefox as well? |
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that guy
Joined: 29 Feb 2004
Location: long gone
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tractor
Joined: 26 Jan 2008
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| Posted: Fri Feb 01, 2008 8:43 pm Post subject: |
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that d/l is for Microsoft Office 2000, Office XP, or Office 2003 to be able to open, edit and save in office 2007 file formats. Indytrucks is saving as 2003 and trying to open as 2003.
| Demophobe wrote: |
| But what of others who want to send him a file? How will they know to do that? |
He saved the attachment to the desktop and still could not open it. So I wanted to make sure it was not file integrity issues ( server side filters, antivirus, other security measures, etc ). |
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indytrucks
Joined: 09 Apr 2003
Location: The Shelf
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| Posted: Fri Feb 01, 2008 9:07 pm Post subject: |
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Thanks everyone for the hints.
I had already downloaded the link provided earlier in the thread and nothing changed.
I've now come to discover that I can't open attachements from the email messgae itself (on Yahoo), but if I go into the 'My Attachments' search, I can open them through there. I get a little message that comes up saying the website needs to run a program and will I allow it. I say yes and it opens. I can't figure out how to change the security settings to allow it every time. And Hotmail is a different kettle of fish, as there is no 'My Attachments' search function.
I hate computers. |
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tractor
Joined: 26 Jan 2008
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| Posted: Fri Feb 01, 2008 9:22 pm Post subject: |
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| indytrucks wrote: |
| I can't figure out how to change the security settings to allow it every time. |
I would recommend leaving this security feature on. It will prevent any infected files from causing havoc on your computer. |
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indytrucks
Joined: 09 Apr 2003
Location: The Shelf
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| Posted: Fri Feb 01, 2008 9:38 pm Post subject: |
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| tractor wrote: |
| indytrucks wrote: |
| I can't figure out how to change the security settings to allow it every time. |
I would recommend leaving this security feature on. It will prevent any infected files from causing havoc on your computer. |
That's what I intend to do. I didn't just splash out for a new laptop to have it infected. I'm just really frustrated as to why the damn attachments don't open. |
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tractor
Joined: 26 Jan 2008
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| Posted: Fri Feb 01, 2008 10:22 pm Post subject: |
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| indytrucks wrote: |
| tractor wrote: |
| indytrucks wrote: |
| I can't figure out how to change the security settings to allow it every time. |
I would recommend leaving this security feature on. It will prevent any infected files from causing havoc on your computer. |
That's what I intend to do. I didn't just splash out for a new laptop to have it infected. I'm just really frustrated as to why the damn attachments don't open. |
have you tried using google docs? it's really handy for viewing documents online. you can upload via the site, email or standalone application. People can view all docs without d/l anything or even having office installed. it's also a good backup solution. |
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diggler
Joined: 15 Mar 2007
Location: on way to amarillo
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| Posted: Mon Feb 04, 2008 2:02 am Post subject: |
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what was the short letter that you drafed to yourself about?
did it contain anything that would deem it unsuitable for the world wide web? |
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indytrucks
Joined: 09 Apr 2003
Location: The Shelf
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| Posted: Mon Feb 04, 2008 10:44 pm Post subject: |
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| diggler wrote: |
| did it contain anything that would deem it unsuitable for the world wide web? |
No.
Back to Costco. |
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