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mindmetoo
Joined: 02 Feb 2004
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 Posted: Wed Feb 20, 2008 6:09 am Post subject: Consumers Distributing |
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http://en.wikipedia.org/wiki/Consumers_Distributing
Any Canadians have fond memories of Consumers Distributing?
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It was not uncommon for a customer to wait on line only to be told by a clerk that the merchandise was not in stock. Consumers did not have a computerized inventory until the late 1980s, which meant that the company was not able to track what merchandise was in the stores or what merchandise was wanted by customers.
When a product is out of stock, or unavailable from the manufacturer, this creates an "out of stock" problem for a catalogue store, which it does not create for a store who displays their in-stock items. When a customer goes to Wal-mart, they see that they have 10 different products in stock. At Consumers, the customer chose one item, which may not have been in stock. They did not see that there were 15 other similar items that are in stock.
Consumers initiated several initiatives to dispel this "out of stock" perception including "super stores" that had all of the available, in-stock products on display; and free home delivery or store to store transfer for items that were not in stock. They also implemented a state-of-the-art inventory system that could check the availability of other stores in real time, and also would suggest alternate products at the store which were in stock. Consumers was one of the first to initiate this "real time" stock check and prepayment of products available at other branches and the main warehouse. Unfortunately, these initiatives, including the superstore expansion, costly free delivery, and costly new inventory management software overextended the company. |
I wonder if CD could work today with improvements in technology? |
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laogaiguk
Joined: 06 Dec 2005
Location: somewhere in Korea
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| Posted: Wed Feb 20, 2008 6:13 am Post subject: |
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| I bought almost all of my Lego sets there, the prices were great. I was so sad as a kid when it left town. |
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RACETRAITOR
Joined: 24 Oct 2005
Location: Seoul, South Korea
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| Posted: Wed Feb 20, 2008 6:18 am Post subject: |
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I miss it too. The catalogue was always the best, most definitive place to look for toys to ask for for Christmas or birthdays. Just circle what you want and let the parents/grandparents deal with the stress of actually picking it up.
Hell yeah, I got this mad sumbiatch from there before the place closed.
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