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garykasparov
Joined: 27 May 2007
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Posted: Tue Apr 01, 2008 10:40 pm Post subject: Meeting Foreigners� Banking Needs in Korea |
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Meeting Foreigners� Banking Needs in Korea
http://www.koreatimes.co.kr/www/news/special/2008/04/177_21773.html
Luis Riestra, CEO of the company Wise and Wealthy, has put together a five part series to educate foreigners about getting their banking needs met while residing in South Korea. This is the first part of the series. ― ED.
By Luis Riestra
Contributing Writer
Asking around will help you organize your thoughts on the attitude toward non-Korean customers at local banks. Although experiences vary from person to person and from branch to branch, the overall picture will help you predict the probability of a cold front vs. a more flexible atmosphere.
Some banks will tell you right out ``we don't give credit cards to foreigners," while others do if they have a corporate relationship with your employer.
Stopping by your bank once in a while, leaving a few goodies from time to time (say, a box of rice-cake at Chusok), exchanging business cards with branch managers and showing interest in them personally will go a long way.
If you are a teacher, invite the branch manager to join your institute or to send their kids; if you are a business person or a diplomat, bring in a few brochures of your line of products/services or your country's tourism pamphlets.
Developing a personal relationship with a specific branch of a bank will earn you points you can exchange for better treatment.
There is nothing worse in market demand-and-supply behavior than an indifferent customer dealing with a negligent service provider. Consider a foreigner approaching his bank and mentioning he needs a credit card due to recurrent overseas travel.
Despite having sizable savings with a bank for years, a teller told a friend ``We don't give credit cards to foreigners because they run away." My friend replied ``I am changing banks right now, close my account immediately."
It took seconds for the branch manager to realize a sudden cash loss and he was offering to remedy the credit card situation in a matter of minutes.
If you have dealt with a bank for at least several months, and especially with the same branch, where your income is deposited regularly, where you send money overseas periodically and where you might have exchanged cash before your trips, they will see the value in retaining you. Be ready to walk out and serious about it when in the face of discrimination.
Although difficult to get one, is not impossible, hence a teller saying his or her bank ``doesn't give credit cards to foreigners" deserves to be fired! Make them understand that this negligent attitude can be an expensive mistake.
The teller's job is to help you understand your options and let you apply for the card. It's up to the bank's headquarters to look into your credit and determine whether to issue the card, not the teller's decision.
A friend of mine walks into a bank and says he wants to invest W50 million in a long term savings plan yielding high interest. He is questioned as to his purpose of being in Korea, how he obtained that money, his links to Korean society, and many other irrelevant and humiliating questions.
He gets upset and walks out without making the deposit, after expressing to the teller that he had requested to open an account for his savings, not that he was intending to rob the bank. His walking out to find a better service provider was the right attitude. He might, like many others, also be looking for a credit card.
Among banks that require a deposit to obtain a credit card, this 50 million won would have gotten him a high interest and a card backed by the deposit. You can kill two birds with one stone but you've got to be aiming in the right direction. Be ready to walk out on banks that demean you for not being Korean. I cannot stress enough this principle of self-defense and dignity.
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mehamrick

Joined: 28 Aug 2006 Location: South Korea
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Posted: Tue Apr 01, 2008 10:51 pm Post subject: |
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So I have to bribe the bank in order to get basic services? For what? So they can tell me the same thing they have been telling me. We don't issue them to foreigners? I have a better idea how about just not being discriminating fu#ks.  |
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CentralCali
Joined: 17 May 2007
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Posted: Tue Apr 01, 2008 11:03 pm Post subject: Re: Meeting Foreigners� Banking Needs in Korea |
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garykasparov wrote: |
Meeting Foreigners� Banking Needs in Korea
http://www.koreatimes.co.kr/www/news/special/2008/04/177_21773.html
Luis Riestra, CEO of the company Wise and Wealthy, has put together a five part series to educate foreigners about getting their banking needs met while residing in South Korea. This is the first part of the series. ― ED.
By Luis Riestra
Contributing Writer
Asking around will help you organize your thoughts on the attitude toward non-Korean customers at local banks. Although experiences vary from person to person and from branch to branch, the overall picture will help you predict the probability of a cold front vs. a more flexible atmosphere.
Some banks will tell you right out ``we don't give credit cards to foreigners," while others do if they have a corporate relationship with your employer. |
Here's a concept: the banks and their front-line flunkies can stop discriminating and telling lies to foreigners.
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Stopping by your bank once in a while, leaving a few goodies from time to time (say, a box of rice-cake at Chusok), exchanging business cards with branch managers and showing interest in them personally will go a long way. |
What a load of malarkey. It's their freaking job to provide service to ALL their customers, including us "dang dirty foreigners." It is not our job to grovel for them.
And I'm certainly not giving a gift of any sort whatsoever to a place that discriminates against me.
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If you are a teacher, invite the branch manager to join your institute or to send their kids; if you are a business person or a diplomat, bring in a few brochures of your line of products/services or your country's tourism pamphlets.
Developing a personal relationship with a specific branch of a bank will earn you points you can exchange for better treatment. |
The only personal relationship with the bank I want is they serve me since I am the customer, not the one where I grovel to them for bad treatment.
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There is nothing worse in market demand-and-supply behavior than an indifferent customer dealing with a negligent service provider. Consider a foreigner approaching his bank and mentioning he needs a credit card due to recurrent overseas travel.
Despite having sizable savings with a bank for years, a teller told a friend ``We don't give credit cards to foreigners because they run away." My friend replied ``I am changing banks right now, close my account immediately." |
That rationale is totally false. Every time I've heard it advanced, I have asked for some kind of proof. None has ever been produced. It's not foreigners defaulting on credit here. Care to guess why that is? No? Well, it's because the banks aren't bothering to extend credit to foreigners!
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It took seconds for the branch manager to realize a sudden cash loss and he was offering to remedy the credit card situation in a matter of minutes. |
That's because the friend had a large account. For the rest of us plebians, we'd be getting the same result if the South Korean government actually enforced its own laws.
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If you have dealt with a bank for at least several months, and especially with the same branch, where your income is deposited regularly, where you send money overseas periodically and where you might have exchanged cash before your trips, they will see the value in retaining you. Be ready to walk out and serious about it when in the face of discrimination. |
That's right. What would be great would be if the South Korean government actually enforced its own laws and the bank suffered serious legal consequences for illegally discriminating against the customer.
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Although difficult to get one, is not impossible, hence a teller saying his or her bank ``doesn't give credit cards to foreigners" deserves to be fired! Make them understand that this negligent attitude can be an expensive mistake. |
Right, the teller deserves to be fired. But won't be. Why? Because he or she turned down a "dang dirty foreigner" for a credit account. And the bank suffers no harm for the illegal activity.
Enforce the law and the banks will start to comply.
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The teller's job is to help you understand your options and let you apply for the card. It's up to the bank's headquarters to look into your credit and determine whether to issue the card, not the teller's decision. |
Exactly.
The friend in the rest of the article should've walked, not out, but directly to the bank manager's office and demanded a meeting with the manager and teller. At that meeting the teller could explain who the teller thinks he or she is to grill a customer on irrelevant details of the customer's life.
Again, nothing will change because:
a) the bank does not discipline out of line employees, and
b) the government does not enforce its own laws.
Last edited by CentralCali on Wed Apr 02, 2008 12:11 am; edited 1 time in total |
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Underwaterbob

Joined: 08 Jan 2005 Location: In Cognito
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Posted: Tue Apr 01, 2008 11:19 pm Post subject: |
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Wah wah! Since when did owning a credit card become a right anyway? |
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CentralCali
Joined: 17 May 2007
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Posted: Tue Apr 01, 2008 11:22 pm Post subject: |
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Never. There is, however, a right to not suffer from discrimination. The teller in the posted account denied a customer from even applying and the stated reason was on account of national origin. |
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mehamrick

Joined: 28 Aug 2006 Location: South Korea
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Posted: Wed Apr 02, 2008 12:35 am Post subject: |
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I am interested in seeing what the rest of the articles will have to say. It will also be interesting to see if there is any offical word from banks or the government on how or if they plan on changing anything. |
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Temporary
Joined: 13 Jan 2008
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Posted: Wed Apr 02, 2008 12:48 am Post subject: |
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Funny. Today I recieved an email from Wise and Wealthy for a free USB memory because I participated in a survey unfortunatley I live in Changwon. |
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diver
Joined: 16 Jun 2003
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Posted: Wed Apr 02, 2008 2:45 am Post subject: |
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Temporary wrote: |
Funny. Today I recieved an email from Wise and Wealthy for a free USB memory because I participated in a survey unfortunatley I live in Changwon. |
Me too. I live in Daejeon, so I don't get one. I think it was Seoul, Daegu and Busan that had places to pick up the "gift". KEB basically said F-you to anyone not living in those areas.
Only in Korea could you receive a gift for participating in a survey designed to improve poor customer service, but you can't actually pick up your gift because of...wait for it...poor customer service.
I emailed them that in lieu of my receiving a USB flash memory I would accept, as a substitute, a flash memory stick being shoved firmly up the arse of every single KEB employee (for a start).
Eff 'em... |
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Newbie

Joined: 07 Feb 2003
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Posted: Wed Apr 02, 2008 3:11 am Post subject: |
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mehamrick wrote: |
I am interested in seeing what the rest of the articles will have to say. It will also be interesting to see if there is any offical word from banks or the government on how or if they plan on changing anything. |
DAMN that woman in your avatar is hot!! |
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mehamrick

Joined: 28 Aug 2006 Location: South Korea
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Posted: Wed Apr 02, 2008 4:58 am Post subject: |
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Newbie wrote: |
mehamrick wrote: |
I am interested in seeing what the rest of the articles will have to say. It will also be interesting to see if there is any offical word from banks or the government on how or if they plan on changing anything. |
DAMN that woman in your avatar is hot!! |
The caption from where I got it says its Lee Hyori... If it is I think its one of her earlier pictures. |
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Seoul_Star

Joined: 04 May 2007
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Posted: Wed Apr 02, 2008 7:25 am Post subject: |
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I don't know how foreigners can feel comfortable putting any significant amount of money into a Korean bank, let alone trying to make relations with local bank employees.
I know my local branch recently removed the English/Chinese/Japanese menus from their ATM machines, and removed the option to use foreign cards at their ATM locations here. That'll teach those good for nothing tourists and foreigners to spend their filthy money here! Now all of the menus are in Korean, where as they used to be in Korean, English, Chinese and Japanese. Why would any foreigner reward a Korean bank by letting them hold your money? Most Korean banks are completely insolvent, and require constant bailouts. The Korean won is currently the most unstable currency on the market. Every bank in this country practically declared bankruptcy in 1997 when the IMF came to bail them out. Korean banks were giving out way more credit than logic would dictate they should, resulting mostly in banks having no capital, having lent most of their depositor's money to other people who should not have qualified for credit in the first place.
The won is at 983 per USD right now, it was just over 1000 a few days ago. Maybe the IMF can come back and single handedly prop up the Korean economy again, so that they don't default on all the the short term loans from Japan and the developed world. Any foreigner who keeps their money in any institution here is insane. Wire it as far away from Korea as possible as soon as it drops into your account. |
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CentralCali
Joined: 17 May 2007
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Posted: Wed Apr 02, 2008 7:29 am Post subject: |
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Seoul_Star wrote: |
Korean banks were giving out way more credit than logic would dictate they should, resulting mostly in banks having no capital, having lent most of their depositor's money to other people who should not have qualified for credit in the first place. |
And yet, just by looking at us, the tellers evidently can tell that we're the real credit risks, not the Koreans who default left, right, and center! |
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laogaiguk

Joined: 06 Dec 2005 Location: somewhere in Korea
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Posted: Wed Apr 02, 2008 8:45 am Post subject: |
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Seoul_Star wrote: |
I don't know how foreigners can feel comfortable putting any significant amount of money into a Korean bank, let alone trying to make relations with local bank employees.
I know my local branch recently removed the English/Chinese/Japanese menus from their ATM machines, and removed the option to use foreign cards at their ATM locations here. That'll teach those good for nothing tourists and foreigners to spend their filthy money here! Now all of the menus are in Korean, where as they used to be in Korean, English, Chinese and Japanese. Why would any foreigner reward a Korean bank by letting them hold your money? Most Korean banks are completely insolvent, and require constant bailouts. The Korean won is currently the most unstable currency on the market. Every bank in this country practically declared bankruptcy in 1997 when the IMF came to bail them out. Korean banks were giving out way more credit than logic would dictate they should, resulting mostly in banks having no capital, having lent most of their depositor's money to other people who should not have qualified for credit in the first place.
The won is at 983 per USD right now, it was just over 1000 a few days ago. Maybe the IMF can come back and single handedly prop up the Korean economy again, so that they don't default on all the the short term loans from Japan and the developed world. Any foreigner who keeps their money in any institution here is insane. Wire it as far away from Korea as possible as soon as it drops into your account. |
Again, I would like to point out the complete idiocy of taking those English menus away. I couldn't believe it the first time I saw it. Not putting them in because you would have to pay is at least an excuse. What possible excuse could they have for taking away something that was already implemented ??? |
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skdragon
Joined: 28 Jan 2003
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Posted: Wed Apr 02, 2008 9:09 am Post subject: |
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Aside from all this crap ...
I was told that I could not use my credit card today (in a place that accepts credit cards). I had to withdraw money from a local cash machine.
The Korean person who helped me withdraw the money was perplexed when I tried to withdraw money from the credit card but could not, and instead had to get a cash advance on the credit card. Even though the card had Visa on it and I demanded that the card was a credit card (in Korean) it was only perceived to be a cash card by the Korean person dealing with me.
So, stick that up your jumper and turn sideways.
... ... get off my lawn ... ... [babelfish it if you need to Cactus Jack!] |
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ernie
Joined: 05 Aug 2006 Location: asdfghjk
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Posted: Wed Apr 02, 2008 4:38 pm Post subject: |
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DE FAULT... the 2 greatest words in the english language! |
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