Korean Job Discussion Forums

[jdog2050]

I'm in Seoul and I've got a 360 with a wonky cd tray. Where can I get it fixed?

[Jeff's Cigarettes]

Is it not under warranty?

[aphase]

a friend of mine had the same problem. He called whichever A/S center it is that takes care of xbox's and then he had to mail it to them. I think within a week he was sent a brand new one.

[Jeff's Cigarettes]

Contact xbox Korea and they will most probably replace it. they replaced my 2006 model w' a 12/2008 one w/ the new chip set. i told them it had the red ring but really there was nothing wrong w/ it. They have a phone # and a English rep. I can find out the # later if you need it, I deleted all my info on them already.

[spungo]

Can you please post this info? My xbox bit the dust today. RROD

[Jeff's Cigarettes]

Found this old post not sure about the number but u should give it a try:

"00368 440 0090 :- a number of options ( in korean) but eventually you get through to an english speaker and from there the process is easy.

They require the serial number and then they will email you instructions on where to send the console. I was given a choice of repair or replacement - took replacement and had it delivered a week later.
No charge.
* Replacement machines are from early manufacture dates ( mine is 2005) so expect future overheating problems a definite possibility.

Thank you for contacting Xbox Customer Support. We have received your request for service.

Recommended Packaging Instructions (KOREA)

1. REMOVE any Game/DVD from console (if possible);

UNPLUG/REMOVE all connections/ accessories � AC Cord / power supply (360 only), AV Pack, Wireless Controllers, DVD remote (V1 only); REMOVE Hard Disk Drive (HDD), Memory Unit (MU) if attached. If you have a custom faceplate, remove the custom faceplate.

Under no circumstances attempt to open the console by removing labels, screws or clips as this will void your warranty.

2. We recommend that the XBOX console be placed in a plastic bag.

3. If you were instructed to include accessories by XBOX Customer Support, pack these together with the XBOX console.

DO NOT INCLUDE ANY ACCESSORIES UNLESS YOU WERE INSTRUCTED TO DO SO BY THE CUSTOMER SERVICE REPRESENTATIVE.

4. The XBOX console should be packed in a suitable cardboard box using bubble wrap or other material to ensure a snug fit.

5. Please include the following information on a piece of paper inside your package:



� Name

� Telephone number

� Console serial number

� Call reference number



Write down the address on the box below:



Modus Link Korea 4 La #208, Sihwa industrial complex, Seonggok-Dong, Danwon-Gu, Ansan-Si, Gyeonggi-Do, Korea Zipcode: 425-836



6. Please contact our courier CJ GLS on 1588-5353 (Toll free) to organise pick up of your faulty console.

Home page: www.cjgls.co.kr

Note: It is the customer�s responsibility to ensure that the console is adequately packed. Damage caused through inadequate packaging will void the warranty.


Please keep the invoice after you have sent the console."

The service i received was excellent. The girl speaks very good English. If your still under warranty you will receive a brand new xbox about 3-5 days after shipping urs back. shipping is free. If ur box isn't registered she'll do that for u as well. If the above number doesn't work you can try asking here:

http://xbox360.qj.net/contact

[Demonicat]

any ideas on who will fix it, out of warranty?
mine is old and modded,but I'm getting the open tray error.

[Jeff's Cigarettes]

Yongson I suppose.