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Differences between Korean banking and your home country
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Binch Lover



Joined: 25 Jul 2005

PostPosted: Thu Apr 18, 2013 8:22 am    Post subject: Differences between Korean banking and your home country Reply with quote

What do people consider to be the most interesting differences between the Korean banking market and their home country? I'm thinking in terms of innovations like text messages each time you spend money, as well as the general market (ie some big banks are foreign owned). Any thoughts?
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cdninkorea



Joined: 27 Jan 2006
Location: Seoul

PostPosted: Thu Apr 18, 2013 10:01 am    Post subject: Reply with quote

The good about Korean banking:
- There are no plan fees here, so if you do all your withdrawals during banking hours, you end up paying nothing for your account.
- Bank transfers are simple. Paypal is convenient and all, but bank transfers are even easier.
- Tons of ATMs. Anytime I visit Canada, I'm always surprised how even a big bank will only have two ATMs.
- Taking a number and sitting down or wandering around rather than waiting in line. It's a small thing I know, but I like it.
- The text messages for transactions. I like knowing I got charged the right amount right away, and if I lose my card and someone else uses it, I'll know.

The bad about Korean banking:
- The difficulties of online banking, especially for non-IE users.
- The incompetence of some tellers. I've had two international ATM cards not work abroad because the teller forgot to activate the chip for international use, even though I said that I was going abroad soon. Rolling Eyes
- The lack of PINs when making purchases. I suppose it's the same as credit cards in Canada (just sign to complete the purchase), but what is unique here is when restaurant servers ask me, "Do you want me to sign it for you?" so I don't have to get up while paying.
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ThingsComeAround



Joined: 07 Nov 2008

PostPosted: Thu Apr 18, 2013 10:04 am    Post subject: Reply with quote

Most interesting difference #1
Korea pats itself on the back for being a "technically advanced" country yet most banks still rely on Windows (fail to Ddos attacks and hacking) and internet banking can only be done on Internet Explorer. In my home country, you can pretty much use any OS/browser to look at your account.

Most interesting difference #2
Korean banks have a bad habit of asking foreigners to present their passport and then mark financial transactions inside it. (not legal)

Most interesting difference #3
Korean bank ATMs shut down after 10PM. They re-open 8AM (approximately)

Also, not many banks are foreign-owned. The biggest (Citibank & KEB) are generally in urban centers while (Korean owned) Woori, Shinhan & KB are everywhere.
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salutbonjour



Joined: 22 Jan 2013

PostPosted: Thu Apr 18, 2013 2:55 pm    Post subject: Reply with quote

Not only do ATMs close after a certain time, but so does online transfers. I guess the internet goes to sleep too.
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cj1976



Joined: 26 Oct 2005

PostPosted: Thu Apr 18, 2013 3:01 pm    Post subject: Reply with quote

The ease of getting a bank account here is great compared to the UK. For me to open a simple current account in the UK, I had to show multiple IDs and wait 10 days for a credit check (because I might be a money launderer, apparently). Then I had to wait another 4 days for the ATM card to be delivered. Just so I could put my money in their bank.
Here in Korea - walk in, show ID, get card, leave. All in about 30 minutes.
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Who's Your Daddy?



Joined: 30 May 2010
Location: Victoria, Canada.

PostPosted: Thu Apr 18, 2013 7:06 pm    Post subject: Reply with quote

I am impressed with KEB's English banking given how insignificant the number of English users are in the country. [Similarly with the English TV channels, can't see how they're making money on it.]
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Otherside



Joined: 06 Sep 2007

PostPosted: Thu Apr 18, 2013 8:03 pm    Post subject: Reply with quote

ThingsComeAround wrote:
Most interesting difference #1
Korea pats itself on the back for being a "technically advanced" country yet most banks still rely on Windows (fail to Ddos attacks and hacking) and internet banking can only be done on Internet Explorer. In my home country, you can pretty much use any OS/browser to look at your account.

Most interesting difference #2
Korean banks have a bad habit of asking foreigners to present their passport and then mark financial transactions inside it. (not legal)

Most interesting difference #3
Korean bank ATMs shut down after 10PM. They re-open 8AM (approximately)

Also, not many banks are foreign-owned. The biggest (Citibank & KEB) are generally in urban centers while (Korean owned) Woori, Shinhan & KB are everywhere.


Jeez, are we living in the same Korea?

#2, I've been asked for my passport a grand total of ONE time in 5+ years in Korea. It was for making an international transfer, and nothing was written in my passport.

#3. The ATMs in my area all seem to close at midnight.

Secondly, KEB is not foreign-owned, it's part of the Hana group, and you forgot to mention the largest foreign-owned bank in Korea (i.e. the only one classified as a Nationwide Bank by the BoK) - Standard Chartered.

I'd like to echo what cj1976 said regarding the ease of opening a bank account. It's a cakewalk compared to home. Additionally, I love the fact that there are no account or transaction fees (well, there are, but with the exception of remittances, nothing that the average user will run into), this is a huge bonus compared to my home country. Also, I find the queues in the banks far shorter, and the staff far more helpful. At home, a wait of 30mins or more can often be expected, and they'll have 2 or 3 tellers open with 20 people in the Queue. Here, 90% of the time, I'm served within 5 minutes of arriving.

The Internet banking thing is a bit of a downer, but honestly, how hard is to it run IE, when you wish to do banking? As for the International ATM card, it's pretty hit and miss depending on the bank/branch you go to.
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Threequalseven



Joined: 08 May 2012

PostPosted: Thu Apr 18, 2013 9:27 pm    Post subject: Reply with quote

I think the most obvious difference is the difficulty of banking online. Back home, I could log onto my bank account from any computer with just a password. Here, there are loads of restrictions. First, you can only use computers that you've downloaded a certificate onto. Second, you also need to download like three different security programs. Then, once that's done, you still need that laminated security card with all the numbers to transfer any money.

Also, there was one time I tried buying a game online, and I needed to have a Korean friend come over so I could use his account because for some reason my alien registration number wasn't working... which is quite ridiculous that you'd even need that in the first place. The whole situation was preposterous, though, because I was downloading an American game but I couldn't even use my American bank account. It had to be from a Korean bank, since I was downloading it from an Korean IP address. So doing anything online is almost more trouble than it's worth.

I do like the free ATM transfers to other Korean accounts, though. That's quite convenient. However, I've had a few bad ATM experiences too. Once, an ATM took my card and then the screen went blank. A minute later, it came back up and the machine was restarting. I had a chuckle at the fact the ATMs run on Windows XP. But it did make me almost 15 minutes late to work.
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Steelrails



Joined: 12 Mar 2009
Location: Earth, Solar System

PostPosted: Thu Apr 18, 2013 9:32 pm    Post subject: Reply with quote

No bullet proof glass and constant armed guards.
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Quack Addict



Joined: 31 Mar 2008
Location: Seoul

PostPosted: Thu Apr 18, 2013 11:17 pm    Post subject: Reply with quote

TIME: They close at 4 pm? I have to leave school to go to the bank and that sucks. At home the bank is open until 6pm or 7pm.

I dread having to tell my office manager I'm going to the bank. I hear this all the time, "what for? how long will you be?" I usually just answer, "stuff and I don't know"...meh.
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ThingsComeAround



Joined: 07 Nov 2008

PostPosted: Fri Apr 19, 2013 1:05 am    Post subject: Reply with quote

Otherside wrote:

The Internet banking thing is a bit of a downer, but honestly, how hard is to it run IE, when you wish to do banking? As for the International ATM card, it's pretty hit and miss depending on the bank/branch you go to.


Do you own a Mac laptop?

Do you own a Chromebook?

Why should an international ATM be 'hit and miss'? Do you feel okay when your boss gives you a 'hit and miss' payday?
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giraffe



Joined: 07 Apr 2009

PostPosted: Fri Apr 19, 2013 3:04 am    Post subject: Reply with quote

I'm not sure why you guys are saying you need IE to do internet banking if you're with KEB. Because I use exclusively Chrome and FF and I can do online banking no problem. YOU just have the install the security programs for chrome or FF...

No clue about macs but I'm fairly sure they ( KEB) have a security program for safari / macs because I can see the option for download when it asked me which version i wanted to download...

just do a KEB online banking + mac google search. Seems like lots of people are able to access online banking through their mac ..

http://kebmac.banktown.com/download/index_en.html

Anyways. Theres always the Mobile app for KEB which works on iphone no problem. I've done many transactions that way aswell..
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Threequalseven



Joined: 08 May 2012

PostPosted: Fri Apr 19, 2013 6:35 am    Post subject: Reply with quote

giraffe wrote:
I'm not sure why you guys are saying you need IE to do internet banking if you're with KEB.

I used FF when I set up my KEB account, and I couldn't get the security certificate to download onto my computer. There was some weirdo error that came up every time I tried. Gave it a shot on IE and it worked no problem the first try. Also, just today I got an error message using FF that said one of the security programs wasn't installed properly. It still worked just fine, but it's odd that there was an error. Also, do you notice how you have to change the page to English twice on FF (once on the homepage and once on the login page)? That doesn't happen on IE. So it is possible to use KEB on Firefox, but it's not as smooth.
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tophatcat



Joined: 09 Aug 2006
Location: under the hat

PostPosted: Fri Apr 19, 2013 6:43 am    Post subject: Reply with quote

No fees, for the most part. Decent interest rates. Go Korea banking!
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sirius black



Joined: 04 Jun 2010

PostPosted: Fri Apr 19, 2013 4:22 pm    Post subject: Reply with quote

Given all the pros and cons, no question Korean banking is hands down cheaper and 'better' than back in America.
American banks make huge amount of money on fees. Fees for every conceivable thing.
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