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Snapper: The New Zealand version of T-Money

 
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Teelo



Joined: 09 Oct 2008
Location: Wellington, NZ

PostPosted: Wed Aug 05, 2009 9:02 pm    Post subject: Snapper: The New Zealand version of T-Money Reply with quote

I've been following the papers over the past couple of months, since returning home. I've been reading up on all the bitching and whining people are making about Snapper.

Snapper is a system built on T-Money from Korea (the bus driver controls have a small T-Money Korea watermark) made by a contractor for the Greater Wellington Regional Council.

Snapper was introduced to Wellington in July last year, and extended to Hutt Valley in July this year. It is only used for busses; the trains here still use a very primitive ticket clipping system Rolling Eyes

I've watched people use T-Money in Korea, and I've watched people use Snapper here.

In the papers, here are the main things people bitch about:
1. Queueing to get off the bus
2. Card read errors
3. Getting overcharged
4. Can't buy day-passes with it
5. Having to pay $0.25 to add money to the card
6. Not knowing the balance of the card until it falls below $12
7. The "annoyingly repetitive voice" saying "Please; don't forget to tag off"

Do people in Korea complain like this? I doubt it.
1. Koreans walk to the back door and tag off while the bus is still driving up to the bus stop. Soon as the door opens they can just jump off. If I want to do that here then I'm breaking the road safety rules. :/
2. Read the fucking manual
3. Remember to tag off, morons
4. So pay in cash
5. The only thing I don't really like about Snapper. T-Money doesn't have a money-grubbing fee like this, so why should its derivative?
6. Boo. Hoo.
7. People are idiots; if it weren't for that voice, we would have even more bitching about being overcharged.

Nothing is wrong with the system, its the users who are stupid. They should not have brought the system here, simply because the idiots here don't have the mentality to adapt to such a simple system.

Oh yeah, and the shops here where you can add money to the card also allow you to buy shit with the card too. Barcode scan what you want, tag the card, and be on your way. But to people here accept that? No, they complain about it not having a god damn PIN. The whole point was to get away from the waiting time of EFTPOS Rolling Eyes
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itaewonguy



Joined: 25 Mar 2003

PostPosted: Wed Aug 05, 2009 9:36 pm    Post subject: Reply with quote

well in all fairness KIWIS are not new technology..

I mean Kiwis have been using EFPOS for almost 20 years..
Koreans still dont have anything like it.. they use checking card with no pin number, so dont lose your card if you have a checking card..
otherwise they use credit cards everywhere..

Snapper does sound seem a little inconvenient if cash is not also available
Koreans hated the new bus only lanes when they first came out..
they hate the new 50.000 wons too, first release bugs.. soon the complaints will stop...
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Teelo



Joined: 09 Oct 2008
Location: Wellington, NZ

PostPosted: Thu Aug 06, 2009 1:57 pm    Post subject: Reply with quote

itaewonguy wrote:
I mean Kiwis have been using EFPOS for almost 20 years..
Koreans still dont have anything like it.. they use checking card with no pin number, so dont lose your card if you have a checking card..
otherwise they use credit cards everywhere..
Lol yeah. I remember first time I went to use my credit card over there back in '01. They didn't understand why the machine was asking for a "code number", and wanted me to tell it to them.

itaewonguy wrote:
Snapper does sound seem a little inconvenient if cash is not also available
Ah cash is still an option. People bitch that they can't buy 10 trip tickets anymore.

I imagine that some of the complaints about being overcharged could possibly arise from stray pieces of code floating in the system from when the system used WON, when someone gets charged like $120 for a one-zone trip. They should have hired more people including me on the development team before releasing it Wink
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