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Can I choke-slam the KT repair guy?

 
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pkang0202



Joined: 09 Mar 2007

PostPosted: Fri Mar 12, 2010 11:43 pm    Post subject: Can I choke-slam the KT repair guy? Reply with quote

I moved into a new apartment. Brought my the modem and TV box from my old place here. The KT guy comes, hooks eveyrthing up and it works.

3 hours later, the internet goes down. The modem is next to my computer desk on the floor. The comes, snips 3 inches off the fiberline, and hooks it up again. It works. The guy tells me not to kick the modem or the line.

the internet works fine for 10 hours before it goes down again. I tell the repair guy and he sounds pissed on the phone asking me if I kicked the modem, or moved it, or messed with it.

I told him no. I didn't do anything. It was working before I went to sleep. I woke up and no internet.

He mumbles something under his breath like I'm lying to him. I ask him if there is an equipment problem, or if the fiber line is bad. The fiber line looks like its been cobbled together with a couple connectors, etc...

In typical Korean fashion he denies there is anything wrong with the equipment or line, and that it must be MY fault for kicking the modem.

Evil or Very Mad
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crossmr



Joined: 22 Nov 2008
Location: Hwayangdong, Seoul

PostPosted: Sat Mar 13, 2010 5:23 am    Post subject: Reply with quote

did you have your ondol on by any chance?
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eamo



Joined: 08 Mar 2003
Location: Shepherd's Bush, 1964.

PostPosted: Sat Mar 13, 2010 10:44 am    Post subject: Reply with quote

For his next trick, he'll blame it on the fact you're using English Windows.
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Bloopity Bloop



Joined: 26 Apr 2009
Location: Seoul yo

PostPosted: Sat Mar 13, 2010 4:24 pm    Post subject: Reply with quote

eamo wrote:
For his next trick, he'll blame it on the fact you're using English Windows.


And Firefox!
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carleverson



Joined: 04 Dec 2009

PostPosted: Sat Mar 13, 2010 6:18 pm    Post subject: Reply with quote

call him back and take a swing at him
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Fox



Joined: 04 Mar 2009

PostPosted: Sat Mar 13, 2010 6:53 pm    Post subject: Reply with quote

Even if you had moved, kicked, or touched your modem, so what? Being required to treat your modem like some sort of untouchable holy altar for the rest of your stay in that apartment if you wish to continue using the internet is a totally unacceptable situation, and he's a jerk for implying otherwise.
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pkang0202



Joined: 09 Mar 2007

PostPosted: Sun Mar 14, 2010 5:50 pm    Post subject: Reply with quote

I called KT and scheduled a repair tomorrow afternoon.

The fiberline comes directly off a telephone pole next to my building. i'm temped to jsut tear everything up, so the guy would have to run a new fiber line from the pole, to my 3rd story apartment in the rain.

I'll be nice this time. The guy comes back tomorrow and gives me any lip, I'll going to do it. I'll rip all the fiber out. Then I'll schedule another repair where the guy has to replace the entire fiber cable from the telephone pole. Then the next day i'll call KT, cancel my service and have the guy come to pick up the modem.
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crossmr



Joined: 22 Nov 2008
Location: Hwayangdong, Seoul

PostPosted: Sun Mar 14, 2010 6:04 pm    Post subject: Reply with quote

Did you have your ondol on?
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pkang0202



Joined: 09 Mar 2007

PostPosted: Sun Mar 14, 2010 7:52 pm    Post subject: Reply with quote

crossmr wrote:
Did you have your ondol on?


The first time it went out I did not. The 2nd time it went out I did have the ondol on. However, it was set low. I set the Ondol at about 22 so the floor was warm but nowhere near hot.
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crossmr



Joined: 22 Nov 2008
Location: Hwayangdong, Seoul

PostPosted: Sun Mar 14, 2010 7:55 pm    Post subject: Reply with quote

pkang0202 wrote:
crossmr wrote:
Did you have your ondol on?


The first time it went out I did not. The 2nd time it went out I did have the ondol on. However, it was set low. I set the Ondol at about 22 so the floor was warm but nowhere near hot.


I'd keep the modem off the floor either way. The floor usually gets a little hotter than the room itself and fiber is sensitive to heat. put it up on a shelf, desk, duct tape it to the wall, something.
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Hindsight



Joined: 02 Feb 2009

PostPosted: Mon Mar 15, 2010 3:44 am    Post subject: Reply with quote

Try taking a look at the basement for your apartment. You will probably find the fiber optic cables and network boxes down there, exposed to dust, water, weather, with the cables perhaps simply lying on the dirt and concrete. There may be leaking pipes nearby. There may be birds roosting in or near the junction box, or rats crawling around. Unless the building was designed with fiber optic networking in mind, that's what you will probably see.

If the KT guy steps out of your apartment to do something, try following him. I suspect he will go into the basement.
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