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What would you change about Korean bosses, service reps, etc
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Comatosed



Joined: 02 Oct 2007
Location: Seoul

PostPosted: Tue Jun 15, 2010 6:55 pm    Post subject: What would you change about Korean bosses, service reps, etc Reply with quote

Hey everyone,

I work for a large, global ship building company down South and one of my Korean coworkers asked if I could come up with some ideas on how Koreans need to change their attitudes and behaviors in order to fit in better with Western business culture and practices.

Just think, if you could change something about how bosses, co-workers, shop owners, service reps treat you here in Korea what would it be? If you have personal experiences to share even better!

Thanks,
Comatosed
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MalFSU1



Joined: 27 Jan 2009

PostPosted: Tue Jun 15, 2010 6:59 pm    Post subject: Reply with quote

No one should be able to take advantage of someone simply because they are older than them, especially if they both hold basically the same position.
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Ramen



Joined: 15 Apr 2008

PostPosted: Tue Jun 15, 2010 7:02 pm    Post subject: Reply with quote

Nothing. Everything is good in Korea. Korea #1. Razz
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ticktocktocktick



Joined: 31 Mar 2009

PostPosted: Tue Jun 15, 2010 7:57 pm    Post subject: Reply with quote

A contract is a contract is a contract. Not something your boss wipes with.

Forward planning, and western-style work hours too.
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Janny



Joined: 02 Jul 2008
Location: all over the place

PostPosted: Tue Jun 15, 2010 8:00 pm    Post subject: Reply with quote

1. Learn how to do "long-term planning" and "contingency planning"
2. Don't make people work when they're sick
3. Respect and listen to input / ideas from people lower down the ladder
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Fishead soup



Joined: 24 Jun 2007
Location: Korea

PostPosted: Tue Jun 15, 2010 9:09 pm    Post subject: Reply with quote

When people have nothing to do let them go home don't force them to hang around and look busy.

Try to be generous with vacations.

Keep a folder of all your personel employee's that have all their records including Criminal Background checks, Educational degree's and transcripts so you don't have to ask for them again. Keep these in a secure place and have someone to be held accountable if these things are ever lost.
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tiger fancini



Joined: 21 Mar 2006
Location: Testicles for Eyes

PostPosted: Tue Jun 15, 2010 9:34 pm    Post subject: Reply with quote

Sort out paid annual leave.

Understand that, 90% of the time, a happy employee is a good employee.

Don't use stupid English slogans that haven't been verified by an intelligent native speaker.

I also agree with the planning suggestions. One thing that continuously amazes me about Korea is the idea that if the Man-In-Charge decides that something should happen, then it automatically follows that it will happen without any planning or strategy. Question Confused Question Confused
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AsiaESLbound



Joined: 07 Jan 2010
Location: Truck Stop Missouri

PostPosted: Tue Jun 15, 2010 9:41 pm    Post subject: Reply with quote

Janny wrote:
1. Learn how to do "long-term planning" and "contingency planning"
2. Don't make people work when they're sick
3. Respect and listen to input / ideas from people lower down the ladder


+1

1. Show interest in working with the Western partner for acceptable conditions instead of just simply selfishly focusing on the benefits the Westerner brings to the table.

2. Encourage communication of important specific details, plans, and scheduling changes in a timely manner. This involves 2 way communication; not only a 1 way communication with the Westerner only to be told about important changes at the last minute. Often disappointments occur for both parties due to a severe lack of communication.

3. When either party is answering a question, answer it; not beat around the bush with an incomplete open ended answer. If no answer is currently possible and it's needed, then communicate and work to get one that works for both parties.
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ulsanchris



Joined: 19 Jun 2003
Location: take a wild guess

PostPosted: Tue Jun 15, 2010 10:27 pm    Post subject: Reply with quote

Tell them to keep an open mind.
Tell them not to assume that foreigners will know about Korean customs or they way koreans do things. This can be tricky because it includes a lot of things that people don't think about too much. For example Koreans might assume that everyone knows about white day when it is only celebrated in Korea and Japan.
Tell them not to laugh at the foreigner if he doesn't act or do things that Korean men do. For example, I've been laughed at by korean men when they find out that I make my own breakfast, instead of my wife making breakfast for me.

For the people telling him to advise his boss to be more organized and such; he works for a global shipbuilding company, not a hagwon. One would hope that they are organized, and have a more professional attitude.
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Comatosed



Joined: 02 Oct 2007
Location: Seoul

PostPosted: Tue Jun 15, 2010 10:38 pm    Post subject: Reply with quote

-Make Korean websites firefox and mac friendly and eliminate all the text embedded into graphics, animated gifs and active X security checks one has to jump though.

---

I just signed up for NH online banking today. What a maze of garbage you have to navigate through - and I know it's just the facade of security.

TD Canada Trust Active X Installs 0 -- NH 5
TD Canada Trust Passwords 1 -- NH 3
TD Canada Trust Supported Browsers 3 -- NH 1
TD Canada Trust Online Banking Setup Time 10 Minutes -- NH 120 Minutes
TD Canada Trust Incidences of fraud on my account 0 -- NH 0

---
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oldfatfarang



Joined: 19 May 2005
Location: On the road to somewhere.

PostPosted: Tue Jun 15, 2010 10:44 pm    Post subject: Reply with quote

- Be 'on time' with Westerners. Explain that Westerners and Koreans have very different concepts/attitudes to 'time'.

- Explain working hours (paid) and non working hours (relaxing, non paid) time.

- Explain the 3 Eights: 8 hours work, 8 hours rest and 8 hours sleep.

- Explain, don't ever lie to Westerners. Explain even a small lie will completely destroy your relationship in one second flat. Explain that Westerners will never trust anyone again if they lie to them.

- Explain the importance of a written contract. That Westerners think this is a written, legal agreement between two parties, and that both parties are expected to honor the contract. Explain that changes can only be made with negotiation between both parties.

- Finally, and delicately, perhaps you should explain how not understanding (and practicing) the above will negatively impact on their business (profits) and the long-term future of Korean business abroad.

Good luck with the last one.
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Bucky



Joined: 19 Jul 2009
Location: Vancouver (formerly Yongsan-gu, Seoul)

PostPosted: Tue Jun 15, 2010 10:47 pm    Post subject: Reply with quote

Never try to send memos and documents to non-Koreans in .hwp format. Always default to .doc format.

Just a small pet peeve I have.
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Steelrails



Joined: 12 Mar 2009
Location: Earth, Solar System

PostPosted: Tue Jun 15, 2010 11:06 pm    Post subject: Reply with quote

Comatosed wrote:
-Make Korean websites firefox and mac friendly and eliminate all the text embedded into graphics, animated gifs and active X security checks one has to jump though.

---

I just signed up for NH online banking today. What a maze of garbage you have to navigate through - and I know it's just the facade of security.

TD Canada Trust Active X Installs 0 -- NH 5
TD Canada Trust Passwords 1 -- NH 3
TD Canada Trust Supported Browsers 3 -- NH 1
TD Canada Trust Online Banking Setup Time 10 Minutes -- NH 120 Minutes
TD Canada Trust Incidences of fraud on my account 0 -- NH 0

---


THIS!!!! Internet Exploder is the bane of civilization.

Quote:
3. Respect and listen to input / ideas from people lower down the ladder


This Too.

Quote:
Explain the 3 Eights: 8 hours work, 8 hours rest and 8 hours sleep


I sorta get this, but at the same time, Westerners are so anal about this 8 hours thing that it reeks of entitlement and laziness. 8 hours should be a guideline. However 40 hours should be in stone. 10 hours one day should be okay if its 6 hours the next. I'd actually rather work 10 hours a day, 4 days a week.

Now this is blasphemy to the "1 minute past 5" crowd that exists out there but I think employees shouldn't be so militant about staying a bit longer or working a few extra hours a week if its necessary and on an emergency basis.
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NYC_Gal



Joined: 08 Dec 2009

PostPosted: Tue Jun 15, 2010 11:09 pm    Post subject: Reply with quote

Steelrails wrote:

I'd actually rather work 10 hours a day, 4 days a week.


Hail the 4-day workweek! I tried to get my boss back home to initiate this plan, but he ended up having us all work 10-12 hour days, 5 or 6 days a week during the busy season. On salary sans overtime. grrrrrrrr Evil or Very Mad
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Chet Wautlands



Joined: 11 Oct 2008

PostPosted: Tue Jun 15, 2010 11:29 pm    Post subject: Reply with quote

Ramen wrote:
Nothing. Everything is good in Korea. Korea #1. Razz


+1
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