Korean Job Discussion Forums

[taobenli]

I need to contact Asiana about trying to reserve a bulkhead seat with bassinet for travel with a baby around Christmas. I'm trying to fill out a contact form online, but that's part of the problem- I cannot remember or find my frequent flier number, and so cannot fill out the form. Does anyone have a contact e-mail for Asiana? If not, a phone number would be second-best...thanks!

Also, I'm confused because when I reserved the ticket it said it was Asiana, but when I got the confirmation it said it was Asiana but OPERATED BY Air Canada (yuck), and that when I checked in I should check in with the operating carrier, so Air Canada. I'm hoping this is just like another flight I took once- basically Asiana with a LITTLE Air Canada interference. This flight is Seoul to Vancouver. I also could ask this question about reservations to Air Canada, I suppose (rather than contacting Asiana) but of course there is no way to e-mail them, only a number on their website. (And I would just rather do things by e-mail because I hate being on hold on the phone, especially if I am calling internationally using Skype).

Thanks for your help!

[jvalmer]

Unfortunately the Seoul-Vancouver route is a Star Alliance Code-Share flight operated by Air Canada. Asiana does not fly passengers into Canada with their own planes, that task belongs to Air Canada. Or maybe you can try Korean Air, who do fly into Canada with their own planes.

However Asiana does operate cargo flights into various Canadian cities like Calgary and Vancouver. But that probably wouldn't help you unless you have some connections to hitch a ride on a cargo plane.

[Jake_Kim]

Since Asiana is no more than a ticket sales agent of Air Canada in your case, given 'operated by Air Canada', indeed you need to make arrangements with Air Canada.
As you've observed, they do not put up any of their e-mail address on their Korean website and all contact is advised to be made by phone +82-2-3788-0100 including request for a bassinet, or to be submitted on their website where it regards passenger mileage or 'ombudsman.' It looks to me quite deliberate to not publish even their representative e-mail address, and I suspect that they're unlikely to respond promptly, if ever, to online submissions even if you give that a try.

[taobenli]

Hmm...I don't care about the planes, I care about the service. I'm almost positive I flew Vancouver-Seoul once on Asiana (so must have been operated by Air Canada) but didn't notice any marked difference from other Asiana flights.

Still, it seems like I'll need to contact Air Canada for questions about the reservation. Anyone know if there's a way to contact them OTHER than calling?

[PatrickGHBusan]

[jvalmer]

[taobenli]

Thanks for the tips, PatrickGHBusan!

Like I said, I don't care whose plane it is, I care about the service. Is it possible that it would be an Air Canada plane but with Asiana service? I'm just kind of annoyed because I thought I was paying a premium for Asiana, not for crappy Air Canada. If I had known I might have just gone for the far cheaper Air China, if the service is going to be crappy anyway.

Anyway, whatever, I guess. It's just one flight. When we fly home for good in March it will definitely be Asiana, as we'll be going to Seattle. Would have done that this trip and taken the clipper to Victoria or something (my parents are on Vancouver Island), but flights were even more expensive.

[PatrickGHBusan]