Korean Job Discussion Forums

[Allthechildrenareinsane]

I placed an order w/ Gmarket a few days ago using my Visa debit card from the States. I had placed orders before w/ them using the same card and hadn't had any issues.

This time, however, I received the following email from "현지영" ("Hyeon Ji Yeong") at "[email protected]" asking me to send a photo of my debit card:

Dear Customer,
First of all, thank you for your purchase of �order no. [edited]� through G-market.

As for your on-line purchase, we'd like to inform you that delivery is not available at the moment as we cannot confirm if it is your card. We don't have any way to confirm it here as long as it's an undomesticated card, unfortunately.

On this reason, we kindly ask you to send us a photo of credit card(with last 4 digit hidden).
The name on credit card should be the same as the one on ID card.
Attached photo should not be modified by any other image editing program. If it is found to be modified, your order can not be processed.
And after checking necessary date for increasing payment ceiling on Gmarket, your email will be deleted right away.

We hope that we can handle this matter ASAP so that you can receive your order soonest .
please be reminded again that we cannot proceed with this order without the confirmation mentioned above.

If you have any questions, please let us know.

Thank you for your great cooperation.

Sincerely.


안녕하세요. G마켓 안전거래 담당자 현지영입니다.

다름이 아니라 주문하신 장바구니 [edited] 번의 결제사실을 위하여 회원님께 부득이하게 메일로 연락 드립니다.

당사에서는 회원님의 안전한 거래를 위해 해외카드로 결제 시 실물확인을 통해 추가적인 인증을 거쳐 배송을 해드리고 있습니다. 이는 국내카드의 안심클릭 등과 같은 인증수단과는 다르기 때문에 해외에서 발행된 카드의 경우 자체적으로 실물 소지 여부를 확인하여 상품 배송을 해드리고 있습니다.

결제하신 해외 카드의 사진을 찍어 이 메일로 보내주시면 됩니다. 개인정보에 대해 우려되시면 카드번호 뒷자리 일부는 부분 삭제 처리하셔도 무관합니다.

실물확인이 지연될 경우, 해당 주문 건은 배송이 불가하여 취소 처리되오니 이 점 양지 바랍니다.
회원님의 협조 감사 드립니다. 빠른 시일 내에 회신 부탁 드리겠습니다.
오늘도 좋은 하루 되십시오. 감사합니다.


Has anyone else received a similar email from Gmarket? Is it legit? As I mentioned, I hadn't had any problems w/ previous orders. The only difference between my previous orders and the current one is that I'm having the item delivered to my apartment rather than my place of employment. It seems sort of odd to me to ask for a .jpeg file of a foreign-issued bank card in order to confirm someone's identity, but then again it wouldn't surprise me that a smaller Korean company would not have a more secure way to handle issues w/ foreign-issued cards.

I haven't sent a reply yet, so any info or feedback would be appreciated. Thanks.

[alongway]

it's legit it's for verifying foreign cards.

[Allthechildrenareinsane]

[alongway]

[Allthechildrenareinsane]

[darkjedidave]

I've been asked that recently. In fact, I can no longer use my overseas card to order, as its been denied over and over even after sending a photo of it. I've used it numerous times over the past few years before the Gmarket change .

[Underwaterbob]

[JustinC]

can you send them a pic of your Korean card and message "What about this?"?

[Chalmers]

just order doing a bank transfer, it's much easier. make your order as normal, then select "pay by bank transfer". then go to the atm and transfer the appropriate amount of money.

when i first started using gmarket 4 years ago, they did ask me for a copy of my card, which i gave them. but my debit card expired soon after so now i just use the transfer method.

[Weigookin74]

Actually ordering with your card at home or school is more convenient than having to either go to the bank or to wait until payday when there is more money in your account. That said, a few years ago, I had to send a copy of my card which I blanked out some of the numbers. But, in more recent year, I haven't had to do that. Expiry dates, renewed card, ect. When I paid with my Canadian visa, it always went through some extra verification step via my own bank online and that was sufficient. Also, you can pay via paypal, which also uses your credit card and is more secure. Maybe that'll help.

[Allthechildrenareinsane]