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Kookmin Bank Checking Horror
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madxkilla



Joined: 26 Apr 2007

PostPosted: Thu Aug 01, 2013 2:49 am    Post subject: Kookmin Bank Checking Horror Reply with quote

So I got my wallet stolen during a visit to the States which had my KB check card in it. I walked over to my neighborhood KB, with my passport and 통장, to get issued a new one but the teller informs me that the account was made under my previous passport (that I turned in because it became expired) so it is not accessible to me anymore. Their advice was for me to somehow find a copy of my old passport (which isn't going to happen) or itll be hard for me to see my money. Isn't having a current password with the correct name and the 통장 enough verification? Has anyone dealt with this problem before?

To those who used a passport to open a checking account, make sure you inform the bank before getting rid of the passport due to expiration!
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Wildbore



Joined: 17 Jun 2009

PostPosted: Thu Aug 01, 2013 3:09 am    Post subject: Reply with quote

Bring a Korean to sort out the problem.
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madxkilla



Joined: 26 Apr 2007

PostPosted: Thu Aug 01, 2013 3:10 am    Post subject: Reply with quote

I was with a korean at the time.
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PigeonFart



Joined: 27 Apr 2006

PostPosted: Thu Aug 01, 2013 3:42 am    Post subject: Reply with quote

If there's any common sense in this world, your new passport should be acceptable. Fair enough if they want to look for more proof for security reasons, but in the end you will get your money eventually (even without a photocopy of the old passport).

Go back there again, if it's a new bank teller you might find them to be more helpful and understanding.

If it's the same person who remembers you, tell them you looked for a photocopy but couldn't find one. They will have to concede and let you access your account. Your identity hasn't changed, only your passport NUMBER. Your name and date of birth and nationality are most likely to still be the same!
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littlelisa



Joined: 12 Jun 2007
Location: Seoul

PostPosted: Thu Aug 01, 2013 3:43 am    Post subject: Reply with quote

Is your ARC linked to that account? Your ARC might be enough..
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Squire



Joined: 26 Sep 2010
Location: Jeollanam-do

PostPosted: Thu Aug 01, 2013 4:10 am    Post subject: Reply with quote

Wow, that's pretty bad. It might sound obvious, but doesn't your employer have a copy of your passport? Or the local education office if you're in a public school?

Saying that, the number of times my school ask for information I've already given them it doesn't seem like keeping records is much of a priority here
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YTMND



Joined: 16 Jan 2012
Location: You're the man now dog!!

PostPosted: Thu Aug 01, 2013 8:08 am    Post subject: Reply with quote

Quote:
Is your ARC linked to that account? Your ARC might be enough..


You don't want this. The passport will last you longer.

Quote:
under my previous passport (that I turned in because it became expired)


Earlier this year, I talked with a bank and gave them a previous account number. They immediately hung up the phone for security reasons (which I commend, they are protecting my money).

So, I think you can get a copy of your previous passport records to prove the account is yours. It is a little legwork but a reminder to all of us to settle our finances in a duly manner or update our banks with our passport information.

I would like to thank the original poster for this, because in China you have to open a new account for each school you work at. I need to close out my older accounts.

There is no way I can keep them with this passport expiration issue at stake.
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beentheredonethat777



Joined: 27 Jul 2013
Location: AsiaHaven

PostPosted: Thu Aug 01, 2013 9:28 am    Post subject: Re: Kookmin Bank Checking Horror Reply with quote

[
Quote:
quote="madxkilla"]So I got my wallet stolen during a visit to the States which had my KB check card in it. I walked over to my neighborhood KB, with my passport and 통장, to get issued a new one but the teller informs me that the account was made under my previous passport (that I turned in because it became expired) so it is not accessible to me anymore. Their advice was for me to somehow find a copy of my old passport (which isn't going to happen) or itll be hard for me to see my money. Isn't having a current password with the correct name and the 통장 enough verification? Has anyone dealt with this problem before?

To those who used a passport to open a checking account, make sure you inform the bank before getting rid of the passport due to expiration![/quote
]

I'm sorry this happened to you. My experience with KB was just a little different (strange) Three years ago I got to work and realized that I didn't have any money for lunch/dinner. I had my Passport and ARC card with me(I keep both on me at all times) BUT not my KB PASSBOOK. I walked across the street to the bank and tried to get a meager 10,000 won, but they refused. They told me it was impossible to get my money without my PASSBOOK. Then I said, okay, "Can I just close my account and get my 7,000,000 won out?" they said, Yes of course. It's your money."

To this day, I am bewildered by that transaction. I wouldn't get 10 but I could get 7,000,000 won. Now that I am on this board, can anyone explain that rationale to me?

Sorry, I didn't mean to derail your thread. BUT do you have a PASSBOOK?
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YTMND



Joined: 16 Jan 2012
Location: You're the man now dog!!

PostPosted: Thu Aug 01, 2013 10:04 am    Post subject: Reply with quote

Quote:
They told me it was impossible to get my money without my PASSBOOK.


Your situation is different. You had a stupid blonde moment. You didn't have your passbook or bank card.

Passports and ARC cards are for immigration and work purposes.

Just because you are a foreigner doesn't mean you can bypass the card requirement.

Honestly naive person, do you think in your home country a foreigner can take money out of their bank account because they have a green card?

There are precautions. You should have your bank card. If it is stolen, you should report it stolen.

Quote:
I got to work and realized that I didn't have any money for lunch/dinner.


A friend wouldn't lend you a few bucks? Seriously, you are derailing a really important thread. If you can't get dinner, you shouldn't be traveling to other countries.
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beentheredonethat777



Joined: 27 Jul 2013
Location: AsiaHaven

PostPosted: Thu Aug 01, 2013 10:55 am    Post subject: Reply with quote

YTMND wrote:
Quote:
They told me it was impossible to get my money without my PASSBOOK.


Your situation is different. You had a stupid blonde moment. You didn't have your passbook or bank card.

Passports and ARC cards are for immigration and work purposes.

Just because you are a foreigner doesn't mean you can bypass the card requirement.

Quote:
Honestly naive person, do you think in your home country a foreigner can take money out of their bank account because they have a green card?
There are precautions. You should have your bank card. If it is stolen, you should report it stolen.

You missed the WHOLE point here. They very willingly gave me 7,000,000 won, but couldn't give me 10,000?

Quote:
I got to work and realized that I didn't have any money for lunch/dinner.


A friend wouldn't lend you a few bucks? Seriously, you are derailing a really important thread. If you can't get dinner, you shouldn't be traveling to other countries.




I feel so sorry for you. You have some unaddressed anger issues. Please do not take your displaced aggressions out on me. It is unwarranted. Thanks!

By the way, I have used my ARC Card on numerous occasions for identification purposes for banking/business purposes.
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randall020105



Joined: 08 Apr 2008
Location: the land of morning confusion...

PostPosted: Thu Aug 01, 2013 3:38 pm    Post subject: Reply with quote

This is for when you finally get that dream job you're aiming for...

http://reactiongifs.com/?p=13217
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byrddogs



Joined: 19 Jun 2009
Location: Shanghai

PostPosted: Thu Aug 01, 2013 3:43 pm    Post subject: Reply with quote

YTMND wrote:
I would like to thank the original poster for this, because in China you have to open a new account for each school you work at. I need to close out my older accounts.


Oh really, care to elaborate on this? You did say that in China you have to do this, right? That certainly isn't the case in Shanghai.

For the op, it would be a good idea to keep photocopies or scans on a usb of important documents. Hope everything works out for you on this.
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FriendlyDaegu



Joined: 26 Aug 2012

PostPosted: Thu Aug 01, 2013 7:08 pm    Post subject: Re: Kookmin Bank Checking Horror Reply with quote

madxkilla wrote:
Isn't having a current password with the correct name and the 통장 enough verification? Has anyone dealt with this problem before?


I was in the same situation at KEB, but it was not an issue at all. The teller simply updated their info with the new passport number. I did not have my old passport at the time.

Try a different teller/branch/bank until you get what you need.
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hogwonguy1979



Joined: 22 Dec 2003
Location: the racoon den

PostPosted: Thu Aug 01, 2013 9:45 pm    Post subject: Reply with quote

Its not just Kookmin that has idiots for bank employees Woori is just as bad. I lost my wallet in Phnom Penh a couple of weeks ago ( a real brain fart on my part) with all my ccs, ARC etc, good news is my passport and a lot of cash were up in my room. Called Woori canceled my cash card etc, asked them what I needed to do when I got back to Korea to get a new card. They told me to go to immigration apply for a new ARC (they give you a "temporary ARC with your pic ex date etc), go across the hall and get a "Certificate of Alien Registration" (pretty much a paper report with your vital info, mine was 3 pages long as I've been here a while) thats stamped etc. Bring those, your passbook and your passport to any branch and they will issue you a new card on the spot.

I went to the Yongsan-gu chang office, by Noksapyeong with all the paperwork and they refused to give me one, said I needed my actual ARC to get it, they didn't believe all the paperwork immigration gave me. Told them my wallet was lost etc that I called them and thats what they told me to bring. I asked them to call downtown and the person they had me talk to said the information I was given earlier in the week was "wrong" and that I had to wait to until I got my ARC this caused me to go apeshit, I had virtually no cash despite being paid they day before, all I had was my Samsung card which was delivered to my house 4 hours after I got back to Korea.

Wound up calling customer service my self when I got back after nearly getting arrested. They said the branch made a mistake, I wound up going to the Itaewon Branch and I had a new card in 10 minutes.

Bottom line is except for Shinhan the banks here are very anti-foreigner and will go out of their way to make life miserable. The only reason I didn't close my account that day was we have decided to go home at the end of the year and changing banks now would be a huge hassle.

OP hope it works out for you maybe you got the same incompetents i had. I sure miss my credit union back in states
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FriendlyDaegu



Joined: 26 Aug 2012

PostPosted: Thu Aug 01, 2013 10:12 pm    Post subject: Reply with quote

hogwonguy1979 wrote:

Bottom line is except for Shinhan the banks here are very anti-foreigner and will go out of their way to make life miserable.


Shinhan is the only bank that told me if I opened an account with them I wouldn't be able to withdraw money from the ATM for six months. That was last year. I've been quite happy with KEB, the biggest drawback being the lack of branches and ATMs. I have an account with KB also. No big complaints with them except not being able to do online banking with a mac (possible with KEB).
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