Korean Job Discussion Forums

[postfundie]

I love their beer, but the past few times I've been therr, the staff don't seem that friendly. In order to account for the 'maybe it's me' factor, I watch their interactions with other customers. They aren't very welcoming and they spend almost all of their time talking to each other. Does anybody else get this? (I'm referring to the place in Itaewon)

[jazzmaster]

I haven't been there for a while but in the past the service was always good. It's very popular nowadays, which has perhaps led to a drop in service standards. That's a shame.

I know from recent experience that the service in Reilly's is shambollocks. The beer is good but the service is a joke.

[fezmond]

[El Bandito]

[fezmond]

[Stan Rogers]

The quality of work probably has something to do with the crap wages they are paid.

[Ranman]

Considering Magpie is right now the road with better and cheaper beers, I don't know why people go to Craftworks still.

And agreed with Reilly's being sh!t with the service. Took us 20 minutes just to get beers there back a couple of months ago, though their strawberry ale was worth the wait.

[hogwonguy1979]

Craftworks food and service quality has gone downhill a lot over the past year or so. It was spotty at best but every time I've been in there lately either the food, service or both has sucked.

I've talked to Dan and Alicia about it and they give me the same "we have a lot of turnover with the staff" or "the cook is new" etc. It really gets tiring. Thing is they really don't seem to care as long as the money keeps rolling in and now with all the Koreans that have discovered it (can't get a table most nights) that aint going to happen.

Now that I can get the same beer at Phillies with better service/food and there is Magpies nearby I likely wont go there much

[PEIGUY]

[Mr. BlackCat]

Craftworks has always had spotty service. Servers seem to think they're doing you a favour by getting you a beer. But the absolute worst service I have ever encountered in all of Itaewon (which is saying something) is at Sam Ryans. Every time I went there it was offensively bad. The last time, we had to walk out after waiting for food for over an hour and were yelled at for asking about it. Almost everyone I meet says the same thing when the subject comes up. I have no idea if they're busy anymore because I haven't been in years, but the fact that anyone goes there to be treated like crap when there are much better places all over the place astounds me. Seems like they got the attitude from 3 Alley downstairs.

[El Bandito]

[mayorhaggar]

[FMPJ]

Reilly's and Craftworks both have despicable service. High turnover? Pay your staff better, treat your staff better. I'm an employer too, and that's the only way to combat high turnover; and what's more: it's worth it. I used to go to both these bars from time to time, but haven't done so in a while--the bad vibe/crappy service has turned me off.

I'm sure the owners don't care, though; clearly they're all about the bottom line, and both places are obviously profitable.

[jazzmaster]

It's interesting to note that a huge chunk of both Reilly's and Craftworks customers are now Korean. Perhaps this success has bred complacency.
I went to Phillies recently with my girlfriend. There was a really nice English barman who gave me a shot because it was my birthday. Plus they have Black Isle ale and Punk IPA.
I also like Magpie and the Booth but they are both way too busy most of the time.

[El Bandito]