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Some help please...

 
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ryleeys



Joined: 22 Dec 2003
Location: Columbia, MD

PostPosted: Thu Jul 08, 2004 2:18 am    Post subject: Some help please... Reply with quote

So, the yesterday, I noticed the computer at my hagwon was running awfully slow... I figured nobody there ever thought to do a virus check on it and I went and did an online virus scan. It detected about 4,000 files infected with the welchia virus. This is a nasty little bugger that causes the svchost.exe file to use up 90% of the processor... not good since prolonged use at this level will fry the thing eventually, right? I downloaded the fix from symantec and ran it. Took a while, but eventually it said the virus was gone and it wanted to reboot. So I rebooted... no problems. I shut the computer down for the night and feel pleased that I did a good deed.

However, today I come in and the computer refuses to boot properly. It boots up to the login screen. No matter which of the accounts I try to log in as, it will automatically crash and reboot. I've tried logging in with safe mode and trying to get to dos prompts and all that... nothing works, always crash and reboot.

I was going to do a windows repair option off the install cd, but the OS is in Korean and I can't seem to find the option on the Korean version of the CD... plus, since I don't speak Korean, it's exceedingly difficult to do real difficult repairs.

Any ideas?
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snufalufagus



Joined: 10 May 2004

PostPosted: Thu Jul 08, 2004 2:22 am    Post subject: Reply with quote

Before I were to go into details of what to do

Try booting and when you see the windows screen and there is the little animated bar at the bottom trying hitting F8 ... if you don't get it in time, reboot and try again. It brings up a boot up option screen and one option is to "boot using last known good configuration"

See if that helps

It's NOT easy to get through the repair disc options if you can't read it


Last edited by snufalufagus on Thu Jul 08, 2004 2:24 am; edited 1 time in total
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ryleeys



Joined: 22 Dec 2003
Location: Columbia, MD

PostPosted: Thu Jul 08, 2004 2:24 am    Post subject: Reply with quote

Well, the problem is, when I got to the boot options menu, I tried EVERY option...

There were 3 different safe modes (regular, networking, and another...) and I tried boot from last known good config... none of the options work.
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snufalufagus



Joined: 10 May 2004

PostPosted: Thu Jul 08, 2004 2:27 am    Post subject: Reply with quote

That's not good Smile

Hold on, I'll post some more options for you, as I'm sure someone else will

If you can't get it booted it's got some issues that are detailed to try

There are some other emergency boot up disc tools

SuperWinPe is a CD equipped just for this, but you'll need to d/l it and burn to CD - I've got it, but it's 700 MB

So, info is coming or let me know if you want access to the CD I mentioned
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ryleeys



Joined: 22 Dec 2003
Location: Columbia, MD

PostPosted: Thu Jul 08, 2004 2:52 am    Post subject: Reply with quote

Honestly, my guess is that the virus had been running there for so long (yesterday was the first day I'd used the computer in a month) that it had worked its way into critical windows files... and when the program went in to clean (i.e. delete) the virus infected files, it ruined something in the startup process...


Blah. Thanks for the help, I appreciate it.
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snufalufagus



Joined: 10 May 2004

PostPosted: Thu Jul 08, 2004 2:56 am    Post subject: Reply with quote

Yes, that does happen. The key is to read the fix-instructions carefully as they sometimes indicate that you must do certain things to prevent such events from occuring during the fix.

I'm more than happy to fix it for you, but it's at your school and you might just let your people know and they'll get a good Korean fix
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Demophobe



Joined: 17 May 2004

PostPosted: Thu Jul 08, 2004 2:57 am    Post subject: Reply with quote

Wow...4,000 files....wow.....

I guess the install has had it...the cleaning probably took it's toll on many, many system files, program files...everything.

snufalufagus will come through with some recovery options, I'm sure....for me, it would be a clean re-install. SuperWinPe is a kind of mega-powerful boot-disk like tool. If he has a copy, get it....maybe it will help.

I usually am the last person to suggest a clean install...I feel it's a cop-out, as I'm sure snufalufagus does as well...but...sometimes....4000 files, man....

Save all of your info and wipe it.
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snufalufagus



Joined: 10 May 2004

PostPosted: Thu Jul 08, 2004 3:04 am    Post subject: Reply with quote

Absolutely, I head to a clean install after fair attempts to repair in a case. Fresh installs can sure as heck be a great option.

However in his case, he can't get into Windows to backup data and it's a work computer to begin with.

Granted SuperWinPE is a big tool and if you don't know how to use it all then it doesn't do much for you, but it's an option.

In this case, with a work computer, it may be best to just go through official channels, but the disc I refer to may sure find and fix missing files

It's worth a try
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ryleeys



Joined: 22 Dec 2003
Location: Columbia, MD

PostPosted: Thu Jul 08, 2004 3:29 am    Post subject: Reply with quote

Hahaha... it ain't my computer... and I never use it practically. I keep my computers virus free. I'm all for a clean install... all I'll lose is a class roster. But I've also never done a Korean OS install before.
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Bulsajo



Joined: 16 Jan 2003

PostPosted: Thu Jul 08, 2004 3:32 am    Post subject: Reply with quote

snufalufagus wrote:
I'm more than happy to fix it for you, but it's at your school and you might just let your people know and they'll get a good Korean fix


If it's your hagwon's computer, tell them and let them get someone to deal with it. Even though it's due to negligence on somebody else's part you don't want to be known as 'the foreigner who messed up the computer'.
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