Korean Job Discussion Forums

[the saint]

Just a warning for anyone tempted to use the Namkang Travel agent located near Insa-dong in Seoul (got their details from an ad in the paper).

They have a member of staff who lived in the US for a while and speaks fairly good English. Unfortunately, she abdicated responsibility and delegated our booking (via email) to a minion. This resulted in all plurality in our communication being ignored with the consequence being that when I opened the envelope containing what I thought were our tickets I found only my wife's with 3 days left before our flight.

They hadn't booked me a seat at all.

After a bunch of hassle involving roping in some Korean speaking friends as the aforementioned English-able person was hardly ever in the office, they got me a flight and seats a day early coming back. We were hardly pleased to be leaving the airport at 9am on January the 1st. Eventually, they found me a seat on the 2nd, our preferred date but we had to wait for this.

When we finally got in touch with Suzie the English speaking member of staff and explained that we were really upset about this, she dodged it really well and refused to accept our request for any compensation for losing a day of our holiday initially. Basically, she showed zero sympathy with our situation - a basic prerequisite for people like doctors, undertakers and travel agents. She never even acknowledged our email of complaint.

So, if you are thinking of using them, just don't do it, there are better agents and we recommend Fides Travel and Xanadu in Itaewon both of which have given us great service in the past.

[turtlepi1]