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Tips for Teaching Phone Skills?

 
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animalbirdfish



Joined: 04 Feb 2004

PostPosted: Wed May 18, 2005 5:05 pm    Post subject: Tips for Teaching Phone Skills? Reply with quote

I'd like to work on my business students' phone skills (as would they) and we have the luxury of nice conference phones at the facility. What I'd like to do, though, is gather some ideas for topics (business related, of course) prior to starting the activities. Interview skills, negotiations, etc. are possibilities.

Any other ideas for places I might find rough scripts and/or ideas to give this some structure?

Thanks in advance.
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Dan The Chainsawman



Joined: 05 May 2005

PostPosted: Wed May 18, 2005 8:52 pm    Post subject: Reply with quote

Teacher: Hello how are you today?

Student: (pants) Me very good!

Teacher: Wow... that sounds great... umm.. well umm... what do you want to talk about ?

Student: (pants more, thumping noise in background) Me talk about you, me want to talk about American girls.

Teacher: Wait a minute... umm... you realize I am a man right?

Student: (panting more, thumping becoming louder) You are girl, I pay so you girl!

Teacher: (begins to recognize source of thumping noise, turns green) Look pal I am a man, are you choking your chicken?

Student: (panting, thumping continues) Me no choke chicken, me chop chicken's head off with axe. You pretty girl, you come to chicken dinner? Tell me about your breasties, how big are they?

Teacher: (stiffling laughter, and the need to vomit puts on voice speaker for his room mates to listen in) No chicken choking? You might be spanking your monkey?

Student: (moans softly, scrambling for terry towel) Me korean, not Chinese, we no spank monkeys.

Teacher: (Writhing in laughter on floor next to his two catatonic room-mates who are griped in a coma brought on by excessive laughter) Whoa there buddy, no need to get testy, tell me you ever hear of a quick trigger?

Student: (scuffling noises) Yes me know what trigger is, its an american term for vagina.

Teacher: (stops laughing, looks amazed. His room mates are nearly smothered from laughing into pillows) Well not exactly, but your close its roughly between the legs. Anyway I got to go we can do this again next week.... or maybe not I have a dentist appointment.

Student: Thank you for chance to practice talking with beautiful American Girl.

Both hang up.
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animalbirdfish



Joined: 04 Feb 2004

PostPosted: Wed May 18, 2005 9:01 pm    Post subject: Reply with quote

How much time did you put into typing that? And so, uh, helpful, too.

...oh, to have so much free time...
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dreaming_saturn



Joined: 26 May 2004

PostPosted: Wed May 18, 2005 11:32 pm    Post subject: Reply with quote

animalbirdfish wrote:
How much time did you put into typing that? And so, uh, helpful, too.

...oh, to have so much free time...


Um, what I do In Holland is have my student call the international desk/ callcentre for flights/hotels/whatever (usually a speaker from the UK) and look into details, 800 numbers for free...then we talk it through. Only works if you're phone is connected, and you can find an international 800 number type thing. Helps to pre-teach vocab about holidays/whatever. This can also be adapted into roleplays. Have them call to get specific information, make appointements , etc. It's good to do this after some role plays, it's áuthentic' and students really like it.

it's nice to tape record roleplays of the conversation if you can and have them try and 'fix'any mistakes they hear themselves make when you play it back.


typical telephoning topics you can use:
-making and cancelling appointements (typical phrases)
-tact and diplomacy, delivering bad news over the telephone (polite phrases)

Try to find out if/when they actually need to use the telephone in English and design the program around that, what would they need to say?
-
My first visit to the Korea forums, I'm just looking into a job in Korea with adults and though I'd help out.
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animalbirdfish



Joined: 04 Feb 2004

PostPosted: Thu May 19, 2005 2:50 pm    Post subject: Reply with quote

Thanks for the ideas.

Keep 'em coming.
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Ya-ta Boy



Joined: 16 Jan 2003
Location: Established in 1994

PostPosted: Thu May 19, 2005 5:06 pm    Post subject: Reply with quote

Leaving and taking messages.
Giving directions to a place.
Student #1 describes a drawing to Student #2 (it isn't useful in business English but is good for using imperatives)
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