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Joined: 28 Jan 2006
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 Posted: Sat Mar 03, 2007 7:29 pm Post subject: Lloyds hangs up on Indian calls |
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Last Updated: Friday, 2 March 2007, 15:15 GMT
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Lloyds hangs up on Indian calls
Lloyds will start giving out the phone numbers of its branches
Lloyds TSB, the UK's fifth biggest bank, has said it is closing its call centre in Mumbai - but that back office work will still be outsourced to India.
Customer phone calls will now be answered in its 10 UK call centres and the numbers of branches made available.
Lloyds TSB said that calls had previously only been directed to Mumbai when its UK operators were busy.
Several large companies, including Powergen, have closed Indian call centres because they attracted the ire of customers.
The issue has become such a national bugbear that some firms - including Lloyds TSB's rival NatWest - are using their UK-only call centre policy as a marketing tool.
http://news.bbc.co.uk/2/hi/business/6412391.stm |
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