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pharflung
Joined: 29 Mar 2007
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 Posted: Sat May 05, 2007 2:37 am Post subject: Public burned out on Circuit City |
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From the Washington Post:
Shoppers Short-Circuit Retailer Over Firings
| Quote: |
By Amy Joyce
Washington Post Staff Writer
Saturday, May 5, 2007; D01
When Carole Fisher read the news in March that Circuit City fired 3,400 employees so it could replace them with lower-paid workers, she knew one thing: She would never shop there again.
"They weren't going after the big guys, they were going after the little guys again," said Fisher, 71, of Ellicott City. "It seems to me the little guy gets screwed pretty routinely when a company is having trouble." ....
Others shared Fisher's anger.
"I think consumers are becoming more and more outraged at the internal dynamics of providers of service to them," said Kenneth Siegel, an organizational psychologist in Los Angeles. "From boardroom scandals at Hewlett-Packard to Wal-Mart's union-bashing efforts, companies need to be careful with what they project into their markets. Very little goes unnoticed, and a lot produce strong feelings."
That's how Devona Wyant, 61, of Lincolnton, N.C., said she felt about the Circuit City firings.
"The thing that bothered me is that the American work ethic in the past has been you're loyal to your employer, give them your best, you start working your way up the ladder," she said. "It seemed as though they are being punished for doing this."
She and the 15 people who are part of a neighborhood online news discussion group said they would no longer shop at Circuit City. "The consensus generally was: 'I don't see the reason why I need to go there anymore,' " Wyant said. .... |
http://www.washingtonpost.com/wp-dyn/content/article/2007/05/04/AR2007050402006_pf.html
Too bad I can't no longer shop there. But then I didn't shop there anymore even before I left town. The last time I bought something at Circuit City, an mp3 player, it was defective. So I exchanged it. They gave me another defective unit. And another. In short, they knew they were selling defective junk.
Earth to Circuit City executives: Stop selling the public defective products and maybe you will make more money.
On the other hand, it may be too late. |
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igotthisguitar
Joined: 08 Apr 2003
Location: South Korea (Permanent Vacation)
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| Posted: Sat May 05, 2007 3:19 am Post subject: |
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Were they replaced with "illegal" immigrants?
Don't think the story mentions this  |
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Roch
Joined: 24 Apr 2003
Location: Seoul
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| Posted: Sat May 05, 2007 5:49 am Post subject: Re: Public burned out on Circuit City |
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| pharflung wrote: |
From the Washington Post:
Shoppers Short-Circuit Retailer Over Firings
| Quote: |
By Amy Joyce
Washington Post Staff Writer
Saturday, May 5, 2007; D01
When Carole Fisher read the news in March that Circuit City fired 3,400 employees so it could replace them with lower-paid workers, she knew one thing: She would never shop there again.
"They weren't going after the big guys, they were going after the little guys again," said Fisher, 71, of Ellicott City. "It seems to me the little guy gets screwed pretty routinely when a company is having trouble." ....
Others shared Fisher's anger.
"I think consumers are becoming more and more outraged at the internal dynamics of providers of service to them," said Kenneth Siegel, an organizational psychologist in Los Angeles. "From boardroom scandals at Hewlett-Packard to Wal-Mart's union-bashing efforts, companies need to be careful with what they project into their markets. Very little goes unnoticed, and a lot produce strong feelings."
That's how Devona Wyant, 61, of Lincolnton, N.C., said she felt about the Circuit City firings.
"The thing that bothered me is that the American work ethic in the past has been you're loyal to your employer, give them your best, you start working your way up the ladder," she said. "It seemed as though they are being punished for doing this."
She and the 15 people who are part of a neighborhood online news discussion group said they would no longer shop at Circuit City. "The consensus generally was: 'I don't see the reason why I need to go there anymore,' " Wyant said. .... |
http://www.washingtonpost.com/wp-dyn/content/article/2007/05/04/AR2007050402006_pf.html
Too bad I can't no longer shop there. But then I didn't shop there anymore even before I left town. The last time I bought something at Circuit City, an mp3 player, it was defective. So I exchanged it. They gave me another defective unit. And another. In short, they knew they were selling defective junk.
Earth to Circuit City executives: Stop selling the public defective products and maybe you will make more money.
On the other hand, it may be too late. |
This was the same tactic used by Pete's Sporting Goods of London, Ontario back in Spring, 1996, when I was a student at the Univ. of Western Ontario. Three pairs of high-end ice hockey skates sold to me had defective blades but the sort of fat guy who sold them to me told me that I was the only person to ever complain about shoddy products, etc. Whatever, the skates were obviously rejects but, still, I was the bad guy for noticing their attempts to stiff me out of hundreds and hundreds and hundreds of Canadian dollars plus taxes. |
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