Korean Job Discussion Forums

[melbournegirl]

My friend wants to do a trip to the DMZ, full day inc; JSA.
Any recommendations for good tour companies?

[SeoulShakin]

The USO is the best way to go. You do the JSA, 3rd infiltration tunnel, and the dora observatory. Google USO Korea and you'll find what you need.

[garygoodbloke]

I was booking a trip for my mother andfoolishly didn't check eslcafe for a recommendation. So here is my advice:

Don't book with mclubtrvel.com! We booked that company for one person only to have them call the day before and say they couldn't take my mother.

"Why?" my mother asked.
"Oh, we don't go to Panmunjeom" they said.

Being a teacher here i decided to call back.

"What nationality are you?" they asked.
"Australian, why does that matter?" I queried.
"Oh, only American and Japanese can go to Panmunjeom."
...
So I cut to it. "Are you refusing to take my mother because she is the only one booked for the tour?"

A pause, then a hesitation, then a quiet: "Yes".

Then I tore in. Let me say that I understand that businesses need unpopular policies to ensure the sustainability of their enterprise. If they had offered to pay for my mother to book another tour then I would have been placated. Instead their solution was to go to the sofitel hotel and book there. I recall using the following words in the ensuing dressing down: unacceptable, unethical, shame, unfair, disappointing. She said she was sorry and I could tell she was but they streamline in so that accountability is divoced from feedback in business.

After hanging up I called cosmojin travel and the contrast couldn't have been greater. Great phone manner anyway, they seemed to have their act together.

Morals of the story,
1. Don't go with mclubtravel when you can go with other great companies.

2. Mess with my mum and ou mess with me.

[just another day]