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Telephone teachers from the Philippines

 
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mithridates



Joined: 03 Mar 2003
Location: President's office, Korean Space Agency

PostPosted: Sun Jul 15, 2007 8:12 am    Post subject: Telephone teachers from the Philippines Reply with quote

I've seen a few articles in the paper recently about students that aren't happy with telephone English companies that hire Filipinos to do the teaching and claim that their teachers are native English speakers. I translated one of the articles here:

http://koreabeat.com/?p=107

I'm not sure what to think about this because even though the companies were in the wrong in claiming that their teachers were other than what they really were, I've seen way too much blaming the accent when somebody can't understand what somebody says, but often the accent will only be a slight Australian one, or even a person from London speaking in perfectly normal English.

The image isn't that flattering either:



Here's a girl that can't understand what the teacher's saying, while the Filipino teacher is saying something incomprehensible (and what's up with his shirt?) while the owner pockets large sums of cash.

I used to work with a lot of people from the Philippines in cheque-processing centres in Vancouver before, but I've never been there so I don't know how good their English is. Are there many that can't be told apart from Americans/Canadians over the phone?


Last edited by mithridates on Sun Jul 15, 2007 1:42 pm; edited 1 time in total
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JAZZYJJJ



Joined: 18 Jul 2006

PostPosted: Sun Jul 15, 2007 8:36 am    Post subject: Reply with quote

Quote:
I used to work with a lot of people from the Philippines in cheque-processing centres in Vancouver before, but I've never been there so I don't know how good their English is. Are there many that can't be told apart from Americans/Canadians over the phone?


I have spent some time there, for both business and pleasure. One time I interviewed English teachers, and found with some if anything, their accent was more Spanish-ish. Others had listed on the resumes that they had done American accent training.

I know outsourcing for American call centres is big business these days, so I think it is more than possible that many can't be told apart from Americans/Canadians over the phone. I myself have experienced it.


J.
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in_seoul_2003



Joined: 24 Nov 2003

PostPosted: Sun Jul 15, 2007 11:18 am    Post subject: Reply with quote

What's with the f'ing pic?

I've spoken to many Filipinos and there are huge variations in the way they speak english. But with the exception of very few people (maybe 5%) I've never had problems understanding.

Don't blame the pronunciation, blame the (lack of) comprehension.
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Hater Depot



Joined: 29 Mar 2005

PostPosted: Sun Jul 15, 2007 1:43 pm    Post subject: Reply with quote

I don't really get phone teaching. You only have like 15 minutes every day, so you're just going to repeat the same phrases every time, right? And plus if you have some kid who's nervous and his parents are pressuring him to talk a lot so they get their money's worth... not for me.
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The_Conservative



Joined: 15 Mar 2007

PostPosted: Sun Jul 15, 2007 3:56 pm    Post subject: Reply with quote

Funny you should post that. I just read an article about this Indian (the sub-continent) entrepreneur. He runs this telephone/Internet business. What he wants to do is to expand into South Korea using the Internet broadband and offer English lessons over the Internet using English speaking graduates from Indian universities. This would be an "around the clock" service according to The Economist (where I read it).

I can see hakwon owners licking their chops. They would be able to hire 4-6 speakers for the price of one native speaker. And they would be able to offer Saturday and Sunday classes, as well as classes whenever the student(s) want them. No more listening to whiny N.A's, Brits, Aussies or Kiwis. Laughing Moreover since they would be able to offer lower tuition they could afford to expand down market and kids from lower-income families would be able to attend.
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Smee



Joined: 24 Dec 2004
Location: Jeollanam-do

PostPosted: Sun Jul 15, 2007 4:16 pm    Post subject: Reply with quote

That makes sense, The Conservative, and it's a logical idea. But, remember that white North Americans are hired more for appearance and decoration. Also---and we've seen this with black native speakers---there's the assumption that the English they speak is wrong. I'm not sure how things work in larger, more affluent areas, but down here in my small town, being taught English by a Filipino (sp?) is a last resort. Parents complain about their accents (even though parents don't understand English) and are always looking for white people to privately tutor their kids.

I'd suspect, looking at the market for Filipinos, that the market for Indian teachers would be even smaller. Besides cost-effectiveness, one big advantage to hiring Filipinos down here is that---as they're married to Koreans---they can speak Korean pretty well and can thus communicate with young learners. Not saying Indians can't learn, but when you have such an undervalued demographic already here, I can't see any hurry to import more dark-skinned teachers.
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mindmetoo



Joined: 02 Feb 2004

PostPosted: Sun Jul 15, 2007 4:27 pm    Post subject: Reply with quote

Hater Depot wrote:
I don't really get phone teaching. You only have like 15 minutes every day, so you're just going to repeat the same phrases every time, right? And plus if you have some kid who's nervous and his parents are pressuring him to talk a lot so they get their money's worth... not for me.


I guess there is a place for it. I mean lots of business is conducted over the phone. But I'd be skeptical about its value. Then again, I always say, we're here less for our ability to teach english and more for about ability to simply provide an intimidating challenge in the classroom. "I gotta actually speak to a white devil."
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The_Conservative



Joined: 15 Mar 2007

PostPosted: Sun Jul 15, 2007 4:40 pm    Post subject: Reply with quote

Smee wrote:
That makes sense, The Conservative, and it's a logical idea. But, remember that white North Americans are hired more for appearance and decoration. Also---and we've seen this with black native speakers---there's the assumption that the English they speak is wrong. I'm not sure how things work in larger, more affluent areas, but down here in my small town, being taught English by a Filipino (sp?) is a last resort. Parents complain about their accents (even though parents don't understand English) and are always looking for white people to privately tutor their kids.

I'd suspect, looking at the market for Filipinos, that the market for Indian teachers would be even smaller. Besides cost-effectiveness, one big advantage to hiring Filipinos down here is that---as they're married to Koreans---they can speak Korean pretty well and can thus communicate with young learners. Not saying Indians can't learn, but when you have such an undervalued demographic already here, I can 't see any hurry to import more dark-skinned teachers.



Oh they aren't importing them. These are Internet classes...and given most hakwon owners concern is for the bottom line that would be a big benefit. Also of benefit would be that these classes can be scheduled for anytime, anywhere there is a Internet connection. Many parents who can't afford a hakwon might choose these as a way for their kids to get ahead. Also a good number of parents might pull their kids out of hakwons if they see a way to educate their kids more cheaply. Hakwon fees can be quite a burden for the average middle class family.

Plus there are a number of "dark-skinned teachers" here already. I know of three in the public school system and have met nearly a dozen in the hakwon trenches over the years.

The "decoration" issue is a good point. But as more and more white people come here and as more minority speakers prove their worth it will lose its novelty status (which it is starting to do already). The ES thing and SBS documentaries are just the tip of the iceberg so as to speak.


There will still be a market for us..just that in the near future it could become quite a lot tighter.
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mithridates



Joined: 03 Mar 2003
Location: President's office, Korean Space Agency

PostPosted: Mon Jul 16, 2007 3:45 am    Post subject: Reply with quote

I was also thinking of making the point in the op that a lot of this might be due to jealousy that Filipinos are at the level that they can often pass for native English speakers, given that geographically it's a much closer country. I suspect it would be easy enough to find people with university degrees from South Africa (and Quebec of course) with much thicker accents, but they could still teach here:

http://youtube.com/watch?v=jNJVMJH5OhI
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wo buxihuan hanguoren



Joined: 18 Apr 2007
Location: Suyuskis

PostPosted: Mon Jul 16, 2007 3:54 am    Post subject: Reply with quote

mithridates wrote:

http://youtube.com/watch?v=jNJVMJH5OhI


Haha that was good.
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