Dave's ESL Cafe's Student Discussion Forums

[hiromichi]

Does the last sentence mean that she knows people will do it.

When you’re about to give someone a bad review, they pretty much know it. They might not know they know it, but they know it. Do I always start out with a positive? Yeah. But if there isn’t any positive, I’m not going to try to find it if there isn’t anything. I will always give them my point of view and my side, and I will always keep the door open to hear their side, and I will always end with, “Here’s what you have to do to correct it.”

Confrontation — meaning, “You didn’t do a good job. That presentation was bad. It didn’t work, and here’s why it didn’t work” — is so much better than walking away from a sales call saying, “Great. Got to get back to the office, O.K.?” It’s better for everyone and I’ve never understood why people won’t do it.
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Hiromichi

[pugachevV]

She thinks it's better for all concerned to confront people about their poor work.
She does not understand why people don't do it.

[hiromichi]

PugachevV:
Thank you. One more question. Is the "sales call" here her visit to the sales staff? I can not understand her statement in a quotation mark there .
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Hiromichi

[pugachevV]

No... It means that she (as a manager) is accompanying a sales person while he makes a call on a client. If the sales person does a poor job of selling the product, she thinks it is better to tell him so, rather than just make no comment and return to the office.
I agree. My brother is a sales manager. He says that if his sales people are doing a poor job it makes him look bad and the company's bottom line suffers.
If you are a senior sales guy, you need to be honest with your people, then they can improve their technique.

[hiromichi]

pugachevV:
Now I became able to understand the whole paragraph. Thank you so much.
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Hiromichi