Search found 3 matches
- Tue Apr 26, 2005 6:59 am
- Forum: Business English
- Topic: Short course for customer service- any ideas?
- Replies: 7
- Views: 5643
Customer Service Help
Hi Bobs12-- Don't know if you are still using this forum, since this was posted around a year ago, but I am now developing an accent training/customer service curriculum in India and am needing some help. If you have finished already, I'd love to see what you did. If you still need some help, I can ...
- Tue Apr 26, 2005 6:58 am
- Forum: Business English
- Topic: Short course for customer service- any ideas?
- Replies: 7
- Views: 5643
Customer Service Help
Hi Bobs12-- Don't know if you are still using this forum, since this was posted around a year ago, but I am now developing an accent training/customer service curriculum in India and am needing some help. If you have finished already, I'd love to see what you did. If you still need some help, I can ...
- Tue Apr 26, 2005 6:42 am
- Forum: Business English
- Topic: BPO Training/accent reduction
- Replies: 1
- Views: 2508
Accent Training-India
I have also been asked to develop an accent training curriculum for Indian Call Centers. I have a few books that seem pretty good. American Accent Training by Ann Cook and The American Accent by Beverly Lujan. Plus Teaching Pronunciation by Celce-Murcia gives a good overview of pronunciation includi...