Search found 3 matches

by SarahJoy
Tue Apr 26, 2005 6:59 am
Forum: Business English
Topic: Short course for customer service- any ideas?
Replies: 7
Views: 5643

Customer Service Help

Hi Bobs12-- Don't know if you are still using this forum, since this was posted around a year ago, but I am now developing an accent training/customer service curriculum in India and am needing some help. If you have finished already, I'd love to see what you did. If you still need some help, I can ...
by SarahJoy
Tue Apr 26, 2005 6:58 am
Forum: Business English
Topic: Short course for customer service- any ideas?
Replies: 7
Views: 5643

Customer Service Help

Hi Bobs12-- Don't know if you are still using this forum, since this was posted around a year ago, but I am now developing an accent training/customer service curriculum in India and am needing some help. If you have finished already, I'd love to see what you did. If you still need some help, I can ...
by SarahJoy
Tue Apr 26, 2005 6:42 am
Forum: Business English
Topic: BPO Training/accent reduction
Replies: 1
Views: 2508

Accent Training-India

I have also been asked to develop an accent training curriculum for Indian Call Centers. I have a few books that seem pretty good. American Accent Training by Ann Cook and The American Accent by Beverly Lujan. Plus Teaching Pronunciation by Celce-Murcia gives a good overview of pronunciation includi...