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Higher Expectations
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Plan B



Joined: 11 Jan 2005
Posts: 266
Location: Shenzhen

PostPosted: Thu Apr 12, 2007 12:19 pm    Post subject: Higher Expectations Reply with quote

I am used to being considered favourably in all respects of teaching. Up until I took up a new job in Shenzhen, I had always received good - usually excellent evaluations - both on paper, and directly from the students.

I am now at a business consultancy which charges a higher than market price for lessons - around 700 / hour. All of a sudden, I am struggling. Human Resource managers and students are comparing me with previous teachers - usually more experienced in company teaching, but not necessarily more adept generally. The feedback is generally negative. I am doing pretty much the same as I always have - in fact, I have put out all the stops to ensure my lesson preparation is faultless. I usually even have a powerpoint presentation. My one successful class is with a company which has not had a consistant training course in the past.

Typical comments are such as "He would be okay in a school, but he doesn't have as much knowledge about Chinese learning habits as XXX, and he is younger and less-experienced than XXX." - I am over 30, I have been in China 3 years, teaching for over 4 years, and throughout, even in my less experienced days, I never received such dismissive remarks.

I am aware that I must evaluate where I am going wrong, but I also know from past experience that it is difficult to follow a previous, well-respected teacher.

Has anyone been in a similar situation? How did you deal with the challenge of winning over these people?
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ilaria



Joined: 26 Jan 2007
Posts: 88
Location: Sicily

PostPosted: Thu Apr 12, 2007 12:36 pm    Post subject: Reply with quote

Plan B, poor you, negative feedback feels horrible.

You sound well-qualified and experienced. I'm wondering what kind of rapport you have with your students. Are you trying too hard to impress them and creating lessons that are perfect on paper, but don't go quite so well in class because you're not relaxed and you're not letting your personality shine through?

Also, what exactly do your students want from you? (Unfortunately, what the students want may be quite different from what the people who are actually paying for the course want. This is a common problem with on-site business classes.)
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Plan B



Joined: 11 Jan 2005
Posts: 266
Location: Shenzhen

PostPosted: Thu Apr 12, 2007 12:46 pm    Post subject: Reply with quote

ilaria wrote:
Unfortunately, what the students want may be quite different from what the people who are actually paying for the course want. This is a common problem with on-site business classes.


Well, yes, by far the most negative comments are from the H.R. staff. The students are not as content as they have been, but at least the majority are reasonably happy.

One of the most bizarre aspects for me to overcome is the fact that I am, almost all cases, older than the H.R staff who are accusing me of lacking experience. I am 32, and the H.R. tend to be women in their 20's.
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kev7161



Joined: 06 Feb 2004
Posts: 5880
Location: Suzhou, China

PostPosted: Thu Apr 12, 2007 1:44 pm    Post subject: Reply with quote

Quote:
Typical comments are such as "He would be okay in a school, but he doesn't have as much knowledge about Chinese learning habits as XXX, and he is younger and less-experienced than XXX."


These comments sound like vague generalizations to me. I would ask them for more constructive criticism and not comparisons to former teachers. Here are a couple to get you started:

1. Upon observing and evaluating the most recent lesson what successes did you notice? What parts of the lessons need improvement?

2. Should lessons be more teacher-centered or student-centered?

3. Does the content of the lessons reflect upon the needs of the students? If not, what areas should future lessons concentrate on?

Now, they may try blowing you off by saying something to the effect that you are the teacher, you should already know such things, but if you get an answer like that, then it's fairly obvious they don't know the first thing about teaching (they are HR after all) and you need to keep plugging along the best you know how. You may also try giving your groups an anonymous survey to fill out so you can get a feel of how they rate your lessons and you as a teacher and what you can do to address their needs. Remember to leave the room when they fill out the survey so they feel they can be more honest.
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Plan B



Joined: 11 Jan 2005
Posts: 266
Location: Shenzhen

PostPosted: Thu Apr 12, 2007 2:10 pm    Post subject: Reply with quote

[quote="kev7161"]
Quote:

1. Upon observing and evaluating the most recent lesson what successes did you notice? What parts of the lessons need improvement?

2. Should lessons be more teacher-centered or student-centered?

3. Does the content of the lessons reflect upon the needs of the students? If not, what areas should future lessons concentrate on?


Good advice Kev. All 3 questions I have asked myself.

No. 2 seems to be particulary pertinent. Business English demands a much more authoritarian approach, and although students always ask for maximum opportunities to speak, they seem to respond to a much more lecture like approach - asking students to speak about their responsibilities, leaving classes as a two-way channel may be the root of the problem. On the one hand, initiating student-oriented communication activities - while producing an active classroom, also seems to create doubt in their minds as to whether the teacher is on top of the subject matter of the lesson.

One aspect I have never been accused of, in any evaluation or feedback, is having a boring class. It's a catch-22 though. I go in the other direction, and students complain about not having enough chances to communicate.

How can I balance this idea of being the knowledgeable resource without lecturing for the majority of the class?

EDITED TO ADD : The H.R. staff are much more impressed by the lecture style approach. I have been present during demos where the students didn't have much to say, and essentially didn't understand most of the content. However, the content was so impressively presented that everyone present was in a sense of awe at the supposed knowledge of the teacher.

EDITED FURTHER : This however, does not excuse the fact that I am not particularly talented in impressing people of my knowledge and expertise in a presentation style format.
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vikdk



Joined: 25 Jun 2003
Posts: 1676

PostPosted: Thu Apr 12, 2007 2:28 pm    Post subject: Reply with quote

Quote:
How can I balance this idea of being the knowledgeable resource without lecturing for the majority of the class?

By asserting your expert status - and explaining to them about how you are going to make this balance and why you teach in your particular way.
Quote:
EDITED TO ADD : The H.R. staff are much more impressed by the lecture style approach. I have been present during demos where the students didn't have much to say, and essentially didn't understand most of the content. However, the content was so impressively presented that everyone present was in a sense of awe at the supposed knowledge of the teacher.

After all it does look as if they're trying to market an expert - so why not use that to your advantage - and make sure they (students and staff) perceive your teaching plan as an expert plan.
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Plan B



Joined: 11 Jan 2005
Posts: 266
Location: Shenzhen

PostPosted: Thu Apr 12, 2007 3:22 pm    Post subject: Reply with quote

vikdk wrote:

After all it does look as if they're trying to market an expert - so why not use that to your advantage - and make sure they (students and staff) perceive your teaching plan as an expert plan.


Good advice. I will take it on board. I think that if I manage to adapt to this environment, given what I have already learnt through adult education, I should be able to deal with virtually any issue in the future.

It can only be good to be put to the test sometimes. Without crititism, it is hard to evolve further.
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vikdk



Joined: 25 Jun 2003
Posts: 1676

PostPosted: Thu Apr 12, 2007 3:35 pm    Post subject: Reply with quote

In the Chinese work environment it can sometimes be difficult to dress up in our expert clothes - after all in this money making education market its so often the fee-paying student who is allowed to be right - and indeed portrayed as the experts regarding their own educations. But sometimes it can pay to stick to your guns - and if you work in a place where education is taken seriously - tell, and indeed convince your students and employers, over what they should want and in what manner they should get it. Being able to bring this little number off is one of the marks of a teaching expert.
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mondrian



Joined: 20 Mar 2005
Posts: 658
Location: "was that beautiful coastal city in the NE of China"

PostPosted: Thu Apr 12, 2007 10:38 pm    Post subject: Reply with quote

vikdk wrote:
In the Chinese work environment it can sometimes be difficult to dress up in our expert clothes - after all in this money making education market its so often the fee-paying student who is allowed to be right - and indeed portrayed as the experts regarding their own educations. But sometimes it can pay to stick to your guns - and if you work in a place where education is taken seriously - tell, and indeed convince your students and employers, over what they should want and in what manner they should get it. Being able to bring this little number off is one of the marks of a teaching expert.


I feel very smug at being vindicated in my recent actions by such an "expert"!
I have cancelled our English Corner as a waste of time. Let them go to the local coffee bar and pester someone else about their use of chopsticks and length of time in China.
I have also tossed the "official" textbook and introduced my own, much to the students delight as the library has over a hundred copies of it!
I AM IN CHARGE! (at least until the Dean finds out what I have just done)
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Yu



Joined: 06 Mar 2003
Posts: 1219
Location: Shanghai

PostPosted: Fri Apr 13, 2007 12:51 am    Post subject: Reply with quote

I have just started doing some English training in a company. It is a factory and they want to improve their daily English. The main problem is I have 3 different levels of students but 2 classes. We are trying to arrange 3 classes, but the boss is in the US for a week.
I do find that they expectations are higher. The company even has expectations that the English levels of the employees improves. And they want to know the goals and outcomes of the class and how progress will be measured (coming from a university where this is just not even communicated to me, it is a big change, but one that I embrace) the students are actually motivated!

I do think the company will have a different expectation. I would try to get some specefic feedback. I asked for it after my first class. and I got it the next day.

We will see what happens as this continues. Maybe it will get more stressful.
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vikdk



Joined: 25 Jun 2003
Posts: 1676

PostPosted: Fri Apr 13, 2007 4:31 am    Post subject: Reply with quote

Quote:
I feel very smug at being vindicated in my recent actions by such an "expert"!

Well taking on the mantle of teacher - is taking on that of being an expert!!! In the real world of teaching the two go hand-in-hand - but then again this is China.

As for assessing/building your own expert status - well some form of feedback is one route to take - but another is to think back on your own sitting behind a desk days, and thinking of those influential teachers who you thought to be real experts. What qualities did they posses (remember here you can think in general terms and not specifics) and could I try to mirror them.
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sheeba



Joined: 17 Jun 2004
Posts: 1123

PostPosted: Fri Apr 13, 2007 4:46 am    Post subject: Reply with quote

I've had the same problem in the past . Not many Chinese know why they make the mistakes they do . Feedback from Students I find pretty much worthless . I get 'We want to watch films' 'We want a teacher who can make us laugh' and so on . Never do they worry about actually learning the problems at hand .

Stick to your guns if you are doing something you believe in . You know more than your learners . You are in charge . Be confident in what you are doing . You sound like a good teacher to me . Just carry on trying to improve . We all have the same problem .

My students are extremely fickle . They're bored today with laowai and tomorrow he's the best teacher in China .
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Steppenwolf



Joined: 30 Jul 2006
Posts: 1769

PostPosted: Fri Apr 13, 2007 11:38 am    Post subject: Reply with quote

If you can charge such exorbitant rates then you are also answerable to a class of learners with very special expectations; that doesn't necessarily call for better teaching quals but for familiarity with the environment in which these learners operate.
I find complaints such as :not aware of Chinese learning habits" ludicrous. Still, if they judge you on that score you have to question the wisdom of accepting their job in the first place.
Maybe they need someone who knows China intimately and is capable of bridging the gap between their own and your cultures?
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vikdk



Joined: 25 Jun 2003
Posts: 1676

PostPosted: Fri Apr 13, 2007 11:52 am    Post subject: Reply with quote

Quote:
If you can charge such exorbitant rates then you are also answerable to a class of learners with very special expectations;

What Question Question Question Question
I think its your employers - you know the guys who hired you - who are answerable - it's them who collect those fees and market you out as their teacher. You can't help it that they decided to believe your qualifications and decided to take you on - that is is unless you forced them to do it at gunpoint Laughing Laughing Laughing
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China.Pete



Joined: 27 Apr 2006
Posts: 547

PostPosted: Fri Apr 13, 2007 12:20 pm    Post subject: A Challenging Market Reply with quote

"Still, if they judge you on that score you have to question the wisdom of accepting their job in the first place." Steppen Wolf

Interesting point. I think there are two important issues raised here - neither of which is necessarily unique to the corporate training market. First, like most Chinese English language learners, they have some preconceived notions about how language is supposed to be taught. Thus, their adoration of lecture-style instructors, etc. Second, they or their company are paying a lot of money for your services. So, naturally, they feel that little effort should be required on their part. You should just be able to stand up and "teach" them.

What IS unique to the corporate training environment is the need to demonstrate measurable results. This can prove to be quite a challenge given the issues above. Pre- and post-course testing can be helpful in this. It would be surprsing if the students didn't make at least some improvement in their speaking tests.


Last edited by China.Pete on Fri Apr 13, 2007 12:44 pm; edited 1 time in total
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