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Riyadh DQ
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bje



Joined: 19 Jun 2005
Posts: 527

PostPosted: Fri May 18, 2007 3:58 pm    Post subject: Reply with quote

Quote:
Perhaps you can tell me what is arrogant to suggest having a restaurant full of waiters who don't speak the same language as any of their customers isn't good for business?


I can't. It is clearly 'a bad business model'. What were they thinking?
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Stephen Jones



Joined: 21 Feb 2003
Posts: 4124

PostPosted: Fri May 18, 2007 5:35 pm    Post subject: Reply with quote

Quote:
I can't. It is clearly 'a bad business model'. What were they thinking?
I have no idea what the Saudi owner, was thinking, or even if he was thinking at all. I have come across quite a few crazy business models in small shops in Saudi (enough to lead me to the conclusion that the purpose of the business may well have been to give the Saudi owner an excuse to get out of the house) and don't waste my time on speculation.

The staff were all straight off the plane. He had sent the previous staff back to Afghanistan on a Thursday and these were taking their place on the Saturday. He had kept the head waiter, who spoke English and Arabic, and presumably either thought that all Muslims spoke Arabic or that the head waiter could do multiple simultaneous translations. As he wasn't even there when we ordered we never saw this put into practice.

There was another restaurant round the corner and we moved back there for lunch for the next year. This was Riyadh in 1994 but it is still common to see large numbers of unskilled workers with almost no knowledge of English or Arabic. I catch a plane with two or three hundred of them, many of them who are maids, three or four times a year. Now, obviously the language is not important for a labourer working in a gang with people from the same language group, but for hospitality staff or taxi drivers that is a different matter.

With taxi drivers the problem I still come across is that some don't know where anywhere is. This is understandable as they have just come off the plane, or have had other jobs before and have just started as taxi drivers. The normal method of employment for expat taxi drivers is that the taxi company, instead of paying them a salary as the law says they should, rents the car out to them for an exorbitant rent (down to 110-140SR a day now, but more some years back) and then leaves the driver to make it up. The driver will probably make some money ferrying his fellow expats around (few Saudis ever catch a taxi in the street) and in the era of mobile phones can always call a friend if he is stuck. But the one thing I have almost never seen a taxi driver use in Saudi, or indeed elsewhere in the Middle East or Asia, is a map. Street signs are also normally viewed as decorative, and even if there is only one turn off to your destination and numerous signs pointing to it, you cannot expect any success simply writing your destination down and giving it to the taxi driver.

The odds are that you will come across a taxi driver who has some experience, and has picked up at least a smattering of Arabic or English, and probably both. And of course twelve years after it should have happened we are seeing the slow Sauidization of the sector, which will solve the problem of them not knowing where to go. If you are out of luck but have been here some time, again it is no real problem. only wasted time normally, but a new teacher who has just arrived here, and may well not be at all sure where her work or house actually is, should initially realize this problem may come about and take steps to counter it, such as only using sure limousine services.

Now perhaps, bje, you could be so kind as to tell me how any of the above is an example of 'overriding arrogance', or the result of the 'racist supremacist attitude' of 'a nasty Brit' as you and a couple of fellow posters have decided to call it.
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sheikh radlinrol



Joined: 30 Jan 2007
Posts: 1222
Location: Spain

PostPosted: Fri May 18, 2007 8:42 pm    Post subject: Reply with quote

Van Norden wrote:
You're out of line here Queenie. You've gone too far. Very sad indeed. I think you might be due another break from this forum.


Maybe you're right. Her majesty should abdicate now and go into exile.
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007



Joined: 30 Oct 2006
Posts: 2684
Location: UK/Veteran of the Magic Kingdom

PostPosted: Fri May 18, 2007 9:05 pm    Post subject: Reply with quote

sheikh radlinrol wrote:
Van Norden wrote:
You're out of line here Queenie. You've gone too far. Very sad indeed. I think you might be due another break from this forum.

Maybe you're right. Her majesty should abdicate now and go into exile.

The problem is which country or kingdom will accept Queen of Sheba as a refugee in exile? And who will succeed her in the crown? Laughing
Probably the Kingdom of Scotland and Ireland will accept her majesty as refugee in exile?
What do you think Dmb?

I think she will be succeeded by her majesty Queen ZaZa from Jeddah. Laughing
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sheikh radlinrol



Joined: 30 Jan 2007
Posts: 1222
Location: Spain

PostPosted: Fri May 18, 2007 9:26 pm    Post subject: Reply with quote

Sorry 007 but Sheikh Radlinrol is also a Scottish (albeit exiled). Since Scotland is now well on the way to independence we don't need quarrelsome ladies like Her Majesty. Enough of them already.
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bje



Joined: 19 Jun 2005
Posts: 527

PostPosted: Fri May 18, 2007 10:45 pm    Post subject: Reply with quote

SJ: Perhaps you can tell me what is arrogant to suggest having a restaurant full of waiters who don't speak the same language as any of their customers isn't good for business?


bje: I can't. It is clearly 'a bad business model'. What were they thinking?


The above was intended as irony, SJ. I was alluding to the arrogance of complaining about the linguistic deficits of yet more victims of Saudi owners' unthinking, avaricious plunder of the Gulf slave labour pool.

The perspective which puts 'me' at the centre as 'inconvenienced customer' is popular amongst Western expats. This can tend to ossify into cold-hearted brusqueness/arrogance- call it what you will- for some long-time Gulf residents.
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Stephen Jones



Joined: 21 Feb 2003
Posts: 4124

PostPosted: Fri May 18, 2007 10:53 pm    Post subject: Reply with quote

Quote:
I was alluding to the arrogance of complaining about the linguistic deficits of yet more victims of Saudi owners' unthinking, avaricious plunder of the Gulf slave labour pool.
So to complain about a restaurant which can't organise itself to serve food is arrogant?

Quote:
The perspective which puts 'me' at the centre as 'inconvenienced customer' is popular amongst Western expats.
Yea. And if you were ripped off by lousy service in your own country you would do the same. It's just that here you can play the role of the saviour of the oppressed and make snide comments about your fellow countrymen.
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cmp45



Joined: 17 Aug 2004
Posts: 1475
Location: KSA

PostPosted: Sat May 19, 2007 3:21 am    Post subject: Reply with quote

Stephen Jones wrote:
Quote:
I was alluding to the arrogance of complaining about the linguistic deficits of yet more victims of Saudi owners' unthinking, avaricious plunder of the Gulf slave labour pool.
So to complain about a restaurant which can't organise itself to serve food is arrogant?

Quote:
The perspective which puts 'me' at the centre as 'inconvenienced customer' is popular amongst Western expats.
Yea. And if you were ripped off by lousy service in your own country you would do the same. It's just that here you can play the role of the saviour of the oppressed and make snide comments about your fellow countrymen.


SJ there are alternatives, like eating at the many 5 star hotels...I am sure there you will find the sort of service you are used to. Forget the notion of changing the business models of KSA, it is a complicated mess and riddled with many problems. However, if your not happy with the eatery's service, YOU can choose to take your business else where. Maybe if more people do that, the managers will soon get it, and things will eventually change...but since you are the minority English speaker in this senario, it is unlikely, as there just aren't that many English speaking people frequenting these establishments.
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Stephen Jones



Joined: 21 Feb 2003
Posts: 4124

PostPosted: Sat May 19, 2007 6:15 am    Post subject: Reply with quote

You're not reading the thread. We did take the business elsewhere, as did many other customers. In fact the restaurant later closed down.

Being a minority English speaker was irrelevant; the point was the waiters couldn't speak Arabic either.

I'm not trying to change the business model. Merely pointing out that in Saudi it is still possible, though not usual, to get taxi drivers who don't know the city they work in and can't read maps and signs, and to get waiters and shop assisitants who can only speak some Asian language.
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cmp45



Joined: 17 Aug 2004
Posts: 1475
Location: KSA

PostPosted: Sat May 19, 2007 12:17 pm    Post subject: Reply with quote

Well actually I am reading the thread and am pretty certain I got the jist of what your rant is all about.

The thing is anyone who has lived in the Kingdom has experienced in some form or other what you have expressed. I am certain we all have these sorts of stories of taxi drivers that don't know where a place is, or not being able to properly communicate with a variety of people in the service industry or wittnessing it between others or the poor signage on the streets etc.. You know as well as anyone that KSA is what it is. Sorry if some of us aren't jumping on your 'woes me' bandwagon. I may be wrong, but that is the way it comes across to me.

You know you are never going to be able to personally change any of these problems /situations that you seem to be so concerned about and you have no plans to leave KSA. so...
Try changing the things you can, and accept the things you can't and have the wisdom to know the difference between the two...I would recommend changing/ adjusting your "attitude".
Believe me, you will make yourself and the people around you much happier.
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bje



Joined: 19 Jun 2005
Posts: 527

PostPosted: Sat May 19, 2007 3:01 pm    Post subject: Reply with quote

Quote:
I was alluding to the arrogance of complaining about the linguistic deficits of yet more victims of Saudi owners' unthinking, avaricious plunder of the Gulf slave labour pool.


So to complain about a restaurant which can't organise itself to serve food is arrogant?

'A restaurant' is an abstraction. I was referring to the hapless workers there.

Quote:
The perspective which puts 'me' at the centre as 'inconvenienced customer' is popular amongst Western expats.


Yea. And if you were ripped off by lousy service in your own country you would do the same. It's just that here you can play the role of the saviour of the oppressed and make snide comments about your fellow countrymen.

SJ, I'm differentiating between 'lousy service' back home (where restaurant staff are badly paid, but nothing approximating endemic Gulf slave labour pay and conditions) and the cold 'bad business model' you refer to.

Although I (as someone probably more selfish and egotistical than most) would be a fool to consider myself 'a saviour of the oppressed', I would be behaving downright unethically were I to do extra harm to workers from poor countries. As for 'making snide comments about my fellow countrymen', I suppose you intend that we should 'unite in our Western brotherhood/sisterhood'. Sorry, we're too privileged in the scheme of things for me to contemplate this, and I am unable to muster any sense of 'nationalism'.
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Queen of Sheba



Joined: 07 May 2006
Posts: 397

PostPosted: Sat May 19, 2007 5:19 pm    Post subject: Reply with quote

Exactly, its hard to be nationalist when all the nationals want to do is break the rules, take home the big bucks they cant make back home, then whine and complain about the service, the food, the lousy people who cant even communicate, in any of his or her preferred languages. We are burdened by these people in Saudi and it�s down right annoying, arrogant and pompous of them to expect things to be up to their standards, as they are back home. They drink, drive, dont wear abayas or hijabs or show any semblance of cultural respect, then they whine about the locals and the underprivileged people who also come here to make a better living than they could back home. Or at least try to. In reality, we are not that much better than those Afghanis and Pakistanis, we are just the next expats on the ladder.

I have suggested it before, and I will agree with others have said, you can adjust your attitude, or you can adjust your watch - to British standard time or American standard time, whatever the case may be.
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cassava



Joined: 24 Feb 2007
Posts: 175

PostPosted: Sat May 19, 2007 6:59 pm    Post subject: Reply with quote

The situation, described by Stephen Jones, where the waiters in a restaurant in Riyadh spoke neither Arabic nor English has obviously annoyed him a great deal. However, this kind of scenario is by no means unique to Riyadh. In many of the small towns in places like Taif and Tabuk, this is exactly what I found. Restaurants, if one can dignify them with that name, were often manned by large numbers of South Asians who had recently arrived in Saudi. They spoke neither Arabic nor English. I frequently observed customers pointing to pictures of different dishes or to items in those dishes that they wanted. Of course, this was not the best nor the most professional way of doing business, but both parties, with a lot of give and take and smiles, seemed to survive. This was the situation some years ago when I lived in that part of the world. I don't know whether it has changed.

I have travelled to all kinds of countries in some of the most remote parts of this world and have had to face many bizarre situations, far worse than that encountered by Jones. I never lost my temper; instead, I always tried to adjust to the unexpected while reminding myself that I was the visitor and that the locals had the right to lead their lives as they saw fit, regardless of how extraordinary or illogical their actions might appear to me.
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Queen of Sheba



Joined: 07 May 2006
Posts: 397

PostPosted: Sat May 19, 2007 7:33 pm    Post subject: Reply with quote

Cassava, cultural relativism, as well as logic and reason seem to escape some of the posters on this forum. Its nice of you to try, however.
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sheikh radlinrol



Joined: 30 Jan 2007
Posts: 1222
Location: Spain

PostPosted: Sat May 19, 2007 9:44 pm    Post subject: Reply with quote

Quote:
I have travelled to all kinds of countries in some of the most remote parts of this world and have had to face many bizarre situations, far worse than that encountered by Jones. I never lost my temper; instead, I always tried to adjust to the unexpected while reminding myself that I was the visitor and that the locals had the right to lead their lives as they saw fit, regardless of how extraordinary or illogical their actions might appear to me.
[/quote][/quote]

Sainthood can't be far away. I'd hate to meet you.
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