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Observation feedback
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Marcoregano



Joined: 19 May 2003
Posts: 872
Location: Hong Kong

PostPosted: Sun Jan 11, 2009 6:30 am    Post subject: Reply with quote

Justin Trullinger wrote:
Why can't (don't) we just skip it?


In respect of post-training observations, I can see at least two reasons why they persist - and will continue to do so. The first is that, as the fictional creator of Frankenstein discovered, it's one thing creating a monster but another thing entirely getting rid of it. Having insinuated its way into the western school curriculum during the lucrative and profligate 20th century, too many staff are now entangled in the observation beast, and many of these staff are quite senior. And lets face it, do turkeys vote for Xmas?

Another reason why 'professional' observations won't vanish from the scene anytime soon is that they have become an indispensable management tool. What better way for a principal or department head to ensure that his or her staff are towing the line and earning their crust than to plant a trusted spy in their midst? Or better still, do it themselves if they can be bothered. Of course, I'm not suggesting that all observers are management spies, but as many of the above posts testify, such a supposition is often not far from the truth.
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dreadnought v.2



Joined: 20 Oct 2008
Posts: 20
Location: Sofia, Bulgaria

PostPosted: Sun Jan 11, 2009 12:47 pm    Post subject: Reply with quote

Marcoregano wrote:


Another reason why 'professional' observations won't vanish from the scene anytime soon is that they have become an indispensable management tool. What better way for a principal or department head to ensure that his or her staff are towing the line and earning their crust than to plant a trusted spy in their midst? Or better still, do it themselves if they can be bothered. Of course, I'm not suggesting that all observers are management spies, but as many of the above posts testify, such a supposition is often not far from the truth.


Sadly I think you may be right - not at all schools I'd imagine but definitely at many of them. When I worked as DoS for a very reputable chain of language schools (I won't mention any names!), I was constantly at odds with the school director about the purpose of observations. She insisted that I report back about any 'bad' teachers so she could decide whether to keep them on or fire them. I told her I would only do observations if they were purely developmental. After weeks of arguing about this, I (kind of) caved as I could see I wasn't going to win, but I chose in the end to report back in the most vague, uncritical way possible and after a while she gave up asking. Directors don't really want to hear about TTT and lesson frameworks anyway, so I always made sure my reports would bore the pants off her.
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Cohen



Joined: 30 Dec 2008
Posts: 91
Location: Hong Kong

PostPosted: Mon Jan 12, 2009 11:45 am    Post subject: Reply with quote

fluffyhamster wrote:
Now I know that methodology has moved on some from the good old pure PPP days, but (I)TT will always want to boil complex things down to "manageable" proportions.

Nice post, Fluffy. Sorry to take this excellent thread off at something of a tangent, but I have to follow up on your allusion to the nonsense formerly known as 'PPP'. As you say, methodology has indeed moved on, but not necessarily to anywhere objectively better or more methodologically sound/valid. On the CELTA and DELTA for example they no longer mention 'PPP', and if you dare bring it up the instructors � even those with ten or twenty years of experience (yes, believe it or not some people do such a crud job for so long) � will react in very much the same way the average bod reacted when it was announced by Big Brother that Oceania was at war with Eastasia. Oceania has always been at war with Eastasia, never Eurasia, and the CELTA never advocated PPP, rather, it has only ever pushed/taught/promoted 'C', 'RU', and 'AU', namely, 'Clarification', 'Restricted Use', and 'Authentic Use'.

So, 'Presentation' has been chucked down Winston Smith's memory tube and has been replaced by 'Clarification', and 'Practice' and 'Production' have been superseded by 'Restricted Use' and 'Authentic Use', respectively. The use of terms here is quite telling. ESLers no longer present (i.e, teach), rather, they now 'clarify' existing knowledge (after all, the semantics of clarification entail prior knowledge). That is, they tidy up around the edges, and clear up any misunderstandings the learner(s) may have regarding the vocabulary and/or grammatical structure(s) in question. This of course is so much better than actually teaching � everybody would rather clarify existing knowledge than have to actually teach something, especially from scratch.

And students no longer practice, they engage in 'Restricted Use' � again, there is a world of difference here regarding entailments and presuppositions. Leaving such philosophical matters aside though, it is not exactly hard to see that this is simply the TEFL emperor's new clothes. One can't learn languages by restricting their use, that is, one can't learn a language in little bits and pieces. It simply doesn't work. Languages are simply not the sort of things that can be learned in piecemeal fashion, in useful doses, acceptable morsels, handy phrases, syntactical outlines, or word fields. That is the English waiter's approach to 'learning' 'French', and the results are very much the same. Nevertheless, the CELTA and DELTA instructors are propagating this nonsense as if it is a given.

And then we have the final component of this new paradigm: 'Authentic Use'. Leaving aside the question of just how authentic classroom language can or could ever be, again we see that Authentic Use suffers from exactly the same problems as Production used to: it simply doesn't happen. In the PPP days, the presentation part was no problem for the teacher, and the practice part was no problem for the learner. The problem came when students were meant to actually produce the language. That's where the system tended to break down, and we have exactly the same problem with Authentic Use. The 'clarification' part is no problem (at least from the point of view of the teacher, who at least tacitly presumes prior knowledge on the part of the student), the Restricted Use part is no problem (at least from the point of view of the teacher and the learner), but things start to break down when it comes to Authentic Use for the simple reason that if someone could produce authentic language after a cursory clarification and brief practice then they wouldn't be in the classroom in the first place, rather they would out there on the street or in the workplace (or wherever) actually using the language.
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Justin Trullinger



Joined: 28 Jan 2005
Posts: 3110
Location: Seoul, South Korea and Myanmar for a bit

PostPosted: Mon Jan 12, 2009 5:28 pm    Post subject: Reply with quote

This is turning into a really interesting thread. My thoughts on PPP, or PPU, as it's sometimes called, or ECRIF, which is a another representation of similar, though more flexible and better developed....


...would take a lot more time and space than I'll be spending on here today.

About observations, though-

Thanks to the thoughtful answers to my question about why we don't just skip it.

I'd add a few more, though-

I have a responsibility to know that the classes in our institution are meeting our standards. There are a lot of ways to go about this, but observation is one, and it's one that counts. Other ways I could check?

Teachers often ask for it. A number of jobseekers have asked about this- if they feel they benefit from it, why not?

It keeps me knowledgeable about teachers, and therefore able to look for the best T-S matches. (How do I know if a new applicant will fit the dynamic in your class if I don't actually know what your class looks like?

Best,
Justin
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fluffyhamster



Joined: 13 Mar 2005
Posts: 3292
Location: UK > China > Japan > UK again

PostPosted: Mon Jan 12, 2009 8:49 pm    Post subject: Reply with quote

Nice post too, Cohen! I wasn't aware of the exact terms being used nowadays, but it comes as no great surprise that the "new" terms beg similar questions to the old.

A keyword for me is authentic. If more time were spent making every word coming from especially the teacher's mouth more authentic (and that doesn't necessarily have to mean more complex and difficult), more genuine, then students might actually develop to the point where they could handle the language spontaneously and without the "need" for the endless nannying if not babying that the worst teachers and their handlers seem wont to continue to inflict and exercise.
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dreadnought v.2



Joined: 20 Oct 2008
Posts: 20
Location: Sofia, Bulgaria

PostPosted: Mon Jan 12, 2009 9:51 pm    Post subject: Reply with quote

Cohen wrote:

And students no longer practice, they engage in 'Restricted Use' � again, there is a world of difference here regarding entailments and presuppositions. Leaving such philosophical matters aside though, it is not exactly hard to see that this is simply the TEFL emperor's new clothes. One can't learn languages by restricting their use, that is, one can't learn a language in little bits and pieces. It simply doesn't work. Languages are simply not the sort of things that can be learned in piecemeal fashion, in useful doses, acceptable morsels, handy phrases, syntactical outlines, or word fields. That is the English waiter's approach to 'learning' 'French', and the results are very much the same. Nevertheless, the CELTA and DELTA instructors are propagating this nonsense as if it is a given.


An excellent post Cohen, lots of interesting points, but I would humbly challenge some of the things you say. Firstly, you are operating under the assumption that the goal of students is total mastery of a language, that people don't want to speak 'waiter's French' a set of fixed phrases for a specific context. Yet I think that is exactly what a lot of students aim for when learning a language, often they need just enough to do a particular task (communicate with customers in their shop, answer the telephone at a call centre etc) and in such cases a piecemeal approach may give them the language skills they need to do what they want. To suggest that a particular approach/methodology/lesson framework has no validity for any students seems to reduce language learners to a homogenous group....oddly, this is one of the major objections to PPP Wink

I absolutely agree with you that language is not something that can be easily broken down into 'chunks', it's a immensely complex, multi-faceted system. Yet, at the same time, it's important to distinguish what something is from the process of learning something, particularly in the classroom. A violin concerto is more than a series of notes, however that doesn't mean that violin players don't sometimes benefit from practising their scales (the musical equivalent of drilling I suppose). As learners we want to make our subject matter manageable, and having it broken down into smaller parts is one thing that can give us the feeling - however illusory - that we are improving and developing. And that's very important for our sense of motivation...a key factor in language learning.

I'm not a particularly staunch advocate of PPP, but I do acknowledge it as one of a range of possible techniques that can be used in a classroom to achieve certain ends with certain students in certain situations. Just as grammar-translation can serve a useful purpose on some occasions. I'm not simply ready to dismiss out of hand something simply because DELTA tutors or Scott Thornbury or Michael Lewis tell me I should. I'll continue to rely on the evidence of my own eyes with my own classes to see what works and what doesn't and then change accordingly.
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fluffyhamster



Joined: 13 Mar 2005
Posts: 3292
Location: UK > China > Japan > UK again

PostPosted: Mon Jan 12, 2009 11:02 pm    Post subject: Reply with quote

Nobody is saying that piecemeal phrases don't serve a function or have a role to play, but if that were all that students were after, they'd surely have simply bought a phrase book than enrol in expensive language classes.
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Marcoregano



Joined: 19 May 2003
Posts: 872
Location: Hong Kong

PostPosted: Tue Jan 13, 2009 2:42 am    Post subject: Reply with quote

Justin Trullinger wrote:
I have a responsibility to know that the classes in our institution are meeting our standards. There are a lot of ways to go about this, but observation is one, and it's one that counts. Other ways I could check?

Teachers often ask for it. A number of jobseekers have asked about this- if they feel they benefit from it, why not?

It keeps me knowledgeable about teachers, and therefore able to look for the best T-S matches. (How do I know if a new applicant will fit the dynamic in your class if I don't actually know what your class looks like?


Yes, an interesting thread, for a change! I could also go on about PPP and other methodological mumbojumbo, but the clock is ticking.

Justin brings the discussion back to the OP, and to some extent (deliberate I'm sure) lets the observation cat out of the bag by confessing to its monitoring role - a role stoutly denied by many observers, who usually fall over backwards trying to emphasise its caring, career-nurturing virtues.

But as various posters have pointed out, it is at best a flawed technique - the observer witnesses a staged charade of a lesson, not the real thing. I suppose there is an argument for observing junior teachers, and perhaps even experienced teachers early on in their appointment - just to make sure they aren't complete frauds - but I still see it as a very dubious practice. What other professions allow such an intrusion, such a blatant demonstration of lack of faith from management?

Here in HK, as elsewhere I imagine, you will find that the majority of good schools indulge in little or no observation activity. Why? Probably because they do their homework on applicants, and insist on good references and genuine qualifications. And if it seems that the teacher in question fits the bill and is appointed, then it stands to reason that you shouldn't go poking about in his or her classroom, unless s/he requests it - to help with discipline problems or somesuch, perhaps.

If a teacher isn't doing his or her job it will soon become evident in poor exam results, student and parent feedback, etc.
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Sashadroogie



Joined: 17 Apr 2007
Posts: 11061
Location: Moskva, The Workers' Paradise

PostPosted: Tue Jan 13, 2009 9:25 am    Post subject: Reply with quote

Who would have thought this topic would have yielded so much!

Actually, I am a little saddened that so many posters have had such bad experience with observations and feedback. For me, I have never had a problem with them in theory or practice, but maybe that's just my good fortune. In fact I have found, in total opposition to others writing here, the best schools I worked for always had a regular system of observations, teacher-training workshops, seminars etc. It was the schools that didn't do any of this that tended to be the cowboy outfits.

At the risk of repetition, I would not agree that obs are flawed because they are not the real thing. But enough said about that already.

However, a more interesting question was raised about the 'monitoring' purpose of observations. This is no secret at all. Of course they are sometimes used as a form of appraisal, especially for new teachers on a trial period, or on a training course. While most other professions do not have this particular method of appraisal, they certainly do have some. I know of no profession where management does not �check-up� on staff performance. In teaching, there are not too many other alternatives to observations. Student feedback is essential too, but not reliable on its own, anymore than observations are. In my own management experience, I often witnessed successful 'personality' teachers who got consistently positive feedback when teaching short summer courses, but then suffered from negative feedback from students in longer term classes who were not satisfied with mere entertainment and wanted something concrete from their class. Conflicting feedback - which does a school believe? How else is it possible to find out what reasons may account for this disparity? Incidentally, I found that when having to deal with complaints from students, the first thing most teachers usually say in their defence is, 'That's not true. You have no right to say/believe that because you weren't there!' Can't seem to win. I�m a spy if I observe: I�m uninformed if I don�t.

Ultimately, I guess this issue raises larger questions about working for schools. Most schools/companies retain the right to observe lessons for a variety of reasons, in the same way that they determine which course book should be followed, the length of the course or even which method should be practiced, e.g. Berlitz and others of that ilk. They are not likely to abandon this. If one finds it difficult to 'toe the line', then probably this is not the right school to be in. Perhaps no school is and freelancing is the best option. Also, most schools do not see a class as 'your' group, with special privileges attached, and so do not see observing a class as meddling in teacher affairs. I personally do not see the groups I teach this way either. There are larger contractual obligations on the students� and school's part at play than just my rights as a teacher.

Whatever about anything else, I certainly agree that this has been one of the most interesting discussions I have read or contributed to in a long while.
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basiltherat



Joined: 04 Oct 2003
Posts: 952

PostPosted: Tue Jan 13, 2009 3:41 pm    Post subject: Reply with quote

Quote:
In my own management experience, I often witnessed successful 'personality' teachers who got consistently positive feedback when teaching short summer courses, but then suffered from negative feedback from students in longer term classes who were not satisfied with mere entertainment and wanted something concrete from their class. Conflicting feedback - which does a school believe? How else is it possible to find out what reasons may account for this disparity?


Like restaurants, a school or institute has to offer what the people it attracts want. Otherwise there's no custom.

The important question is: what is the purpose or aim of the business ? Is it to entertain, to educate, to train ? The answer can be found from the owner or director of the said college (i.e. business).

Without knowing what custom the owner is aiming to attract, you can't really begin to know what you should do in the classroom.

If it's established on the premise of being an entertainment centre (rather than an education centre) then ... entertain them (- or leave the school and apply to work somewhere more to your preference.- ) If you educate them too much, then clearly there will be complaints.

And likewise the contrary.

I have always found that most places are a combination of 'entertainment' and 'education' so ... what to do ?

A major skill of a teacher in this respect is to be observant. Teachers should be able to ask himself and answer the question: What do these people want ? principally education or principally entertainment ?

Only then then can you begin to avoid the phenomenon described in the quote above.

Teachers should have the ability to perform both roles and adapt accordingly to whoever he is assigned to teach.

When a situation arises where classes are mixed; some desiring more entertainment while others prefer a more serious approach, it's a fine balancing act and he who is a success ... that is one of the marks of a top 'performer' in this gig.

Among other things such as personality, subject knowledge, eloquence etc, teacher flexibility and adaptablity cannot be ignored.

Question: Do you give your students what they want or what they need ? Do they know what they need ? Do they know what they want ? And more importantly ... do YOU know what THEY want ?

best
basil Smile
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Marcoregano



Joined: 19 May 2003
Posts: 872
Location: Hong Kong

PostPosted: Wed Jan 14, 2009 2:32 am    Post subject: Reply with quote

Sashadroogie wrote:
Actually, I am a little saddened that so many posters have had such bad experience with observations and feedback. For me, I have never had a problem with them in theory or practice, but maybe that's just my good fortune. In fact I have found, in total opposition to others writing here, the best schools I worked for always had a regular system of observations, teacher-training workshops, seminars etc. It was the schools that didn't do any of this that tended to be the cowboy outfits.


Sasha, I agree with much of what you say, and I suspect that what you suspect is true - you have had 'good fortune', or to put it another way, you haven't yet experienced some of the nasty stuff that goes on out there in the big bad world. BTW, I wrote that the better schools in HK don't go in much for observations, but they do plenty of teacher-training workshops, seminars and other positive, overt developmental stuff.

Sashadroogie wrote:
At the risk of repetition, I would not agree that obs are flawed because they are not the real thing. But enough said about that already.


At the risk of repetition, I have to say that an observed lesson cannot be the real thing. Any observer should at least concede that what s/he is observing is, in some manner or form, altered, as a result if his/her presence. The degree to which it is altered will depend on a host of contributing factors, e.g. how the teacher in question reacts to being observed, how the students react (this will vary depending on age, culture, English ability, etc.), and not least it will depend on the observer him/herself - is he or she known to the students/teacher? If yes, what is their relationship - good or bad, indifferent or sad - this will also come into play. If the observer is not known this will bring other variables into the lesson. The list is a long one...
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Cohen



Joined: 30 Dec 2008
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Location: Hong Kong

PostPosted: Wed Jan 14, 2009 2:10 pm    Post subject: Reply with quote

What about every single lesson being observed, and by parents (at least potentially)? I have just read an article about some kindergartens and primary schools in Canada and the US that have installed CCTV in each and every classroom and, in addition to that, parents of students can log on with a password they are given by the school administration and can view their offspring in the lesson in real time via the Internet.

Imagine that!
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Kootvela



Joined: 22 Oct 2007
Posts: 513
Location: Lithuania

PostPosted: Wed Jan 14, 2009 6:22 pm    Post subject: Reply with quote

Cohen wrote:
What about every single lesson being observed, and by parents (at least potentially)? I have just read an article about some kindergartens and primary schools in Canada and the US that have installed CCTV in each and every classroom and, in addition to that, parents of students can log on with a password they are given by the school administration and can view their offspring in the lesson in real time via the Internet.

Imagine that!


Taking into consideration violence in schools (against teachers as well) it might not be such a bad idea.
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iain



Joined: 09 May 2007
Posts: 15
Location: northern italy

PostPosted: Wed Jan 14, 2009 9:43 pm    Post subject: Reply with quote

The recent poll on the British Council Teaching English website ended up with 47% of teachers showing approval of lesson observation. Judging by the attached comments, the majority of these teachers are non-native English speakers. Maybe they take less for granted (about themselves)?
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Sashadroogie



Joined: 17 Apr 2007
Posts: 11061
Location: Moskva, The Workers' Paradise

PostPosted: Thu Jan 15, 2009 11:15 am    Post subject: Reply with quote

Dear Marcoregano

Ok, I�m repeating myself a touch. Yes, I think everybody would accept that the act of observing a lesson does indeed change a class to some degree, for the reasons you listed. But it is that this somehow intrinsically undermines or discredits the validity of all observations that I refute. Properly handled, observation does not change the lesson to a significant degree at all, in my opinion. To believe so would be similar to believing that a doctor�s physical examining of a patient would also be fatally compromised by the stress the patient may be feeling by being in the doctor�s office, and so the doctor is not seeing the patient or his symptoms as they really are. Indeed, it is like thinking that the doctor could not rely on the accuracy of his temperature readings because the act of inserting a cold thermometer into the patient�s mouth actually lowered his body temperature infinitesimally. I believe most of us would still accept the overall validity of the doctor�s findings. Similarly, I do not hold that a lesson observer cannot draw anything of much value from the observation because the lesson is not a real one � however we may choose to define a �real� lesson.

Point taken about Hong Kong and other methods of development. However, please correct me if I am wrong here, but from the little I know about the place, it seems to draw experienced and well-trained teachers who do not need so much support or observation in the first place. But other places where I have worked, for example, in Moscow, the opposite is true. Most non-Russian EFL teachers in language schools here are very new and they need as much help as they can get. Good schools will observe regularly � they need to.

Yes, it is a big, bad world out there in EFL. I am not na�ve. I have no reason to doubt other posters' experiences. I have been lucky I avoided this type of hardship in my early career, but 12 odd years later, I doubt I�ll ever suffer it in the future. I have moved on, lucky me. From the other side, though, I have ample experience of nasty stuff from a few of the observees I have, erm, encountered. One or two �novelist� types refused in no uncertain terms to listen to anything about the teaching of grammar, as they had superior knowledge to all others. Apparently, one of them really thought that his reading aloud page after page from his latest opus would help the learners (elementaries) appreciate the finer points of English. The suggestion that the observed bored, blank faces said otherwise was not something he would brook. Then there was the radio journalist who conducted every lesson at a high speed gallop, often answering his own questions before the students could comprehend them. Any feedback suggestion that speed of delivery was an issue was forcefully countered with the withering accusation that I didn�t understand the perils of �dead air�. A local non-native English teacher argued at every possible point that no feedback from me could be valuable as I didn�t know the local culture, the students or even the local language, and that I should really ask her for expert help. (In point of fact, I have observed Modern Language classes quite effectively, though I speak not a word of Arabic or German.) At the same time, and rather comically, I was also accused of being a charlatan by one untrained teacher who tried to refuse to have any observations as I was not a native speaker. (I am - just not the same nationality as her. Not that this should really matter.) Thankfully, though, this list is not so long, but the nastiness factor was quite high.

Maybe the CCTV thing is not a bad idea? Spare poor little me having to suffer�
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