Job Discussion Forums

shaner · Joined: 27 May 2005 Posts: 47 Location: Medellin, Colombia

I was just wondering what all of you thought about the customer service in Mexico. This could include markets, shopping centres or restaurants.

i have found that the attention in Guadalajara is quite good. You do get the occational bad service, but overall not too bad.

oh...speaking of which. Stay away from The Mundo Cafe on Chapultepec. You will become a skeleton before anyone pays you any attention.

So...please include stories if you like. It will make for a good read i think.

Guy Courchesne · Joined: 10 Mar 2003 Posts: 9650 Location: Mexico City

I think it depends a lot on the industry or the individual business. Overall, I find restaurant service to be excellent, with exceptions here and there.

I once thought of Telmex as being a customer service nightmare, but I've had good experiences with them lately.

Luz y Fuerza (CFE in most other places) is a ridiculous joke. The customer serves Luz y Fuerza, not the other way round.

Local airlines have been great...a bit better than foreign lines I've been on.

Pllumbers, electricians, and handymen I've contracted have all been very good.

lozwich · Joined: 25 May 2003 Posts: 1536

Cablevision call centre has the worst customer service of anywhere I've ever experienced.

I hate them. Twisted Evil

MO39 · Posted: Fri Jan 30, 2009 10:41 pm Post subject:

I've found that local small businesses and restaurants in my neighborhood always treat me very well.

TheLongWayHome · Joined: 07 Jun 2006 Posts: 1016 Location: San Luis Piojosi

In restaurants and anything slightly touristy service is usually pretty good (speaking for SLP)... anywhere else you'll find the majority of staff undertrained/don't know how to do their job/can't be bothered.

El Gallo · Joined: 05 Feb 2007 Posts: 318

My solution for the merchant who tries to charge me more because I' m a Gringo or the waitress who twists her face and says "eeeeeeeeeh?" when I slightly mispronounce "Mirinda" is to never go there again - no hay problema.

Dragonlady · Posted: Sun Feb 01, 2009 6:15 pm Post subject:

deleted

unrelated to TESOL

Samantha · Joined: 25 Oct 2003 Posts: 2038 Location: Mexican Riviera

That's awful! I hope you got something for your back somewhere else closeby. The TV in the workplace here is one of life's little mysteries. We even see small TV's in outside stands along the streets in the downtown, and in the central market, and in fact have to be careful not to trip over extension cords!

lozwich · Joined: 25 May 2003 Posts: 1536

I remember the first time I had to buy a bunch of stuff in a small town hardware shop. I didn't have all the names right, and the one I went to helped me out so much and didn't seem at all peturbed that a woman was buying a weird selection of tools and plumbing supplies.

*Love* hardware shops that aren't macho. Wink

FreddyM · Joined: 05 Jan 2006 Posts: 180 Location: Mexico

HSBC bank has the worst customer service in my experience.

IXE Bank seems to be better.

El Gallo · Joined: 05 Feb 2007 Posts: 318

Guy Courchesne · Joined: 10 Mar 2003 Posts: 9650 Location: Mexico City

MO39 · Posted: Mon Feb 02, 2009 5:00 am Post subject:

I've been treated pretty well by Santander Serfin, just one glitch when I went to open an account, and it was quickly rectified. They have chairs for your sitting down comfort while you're waiting in line to see a teller, a nice touch, I think.

Dragonlady · Posted: Mon Feb 02, 2009 7:55 am Post subject:

deleted

unrelated to TESOL

MO39 · Posted: Mon Feb 02, 2009 3:39 pm Post subject: