Job Discussion Forums

mafimishkala · Joined: 03 Apr 2009 Posts: 7 Location: UAE

Does anyone know of any good books or resources for this topic as they seem to be pretty thin on the ground?
Thanks

Never Ceased To Be Amazed

mafimishkala · Joined: 03 Apr 2009 Posts: 7 Location: UAE

Well we all know that they need it and that's why I have been asked to teach it and I am asking for English teaching resources.

veiledsentiments · Joined: 20 Feb 2003 Posts: 17644 Location: USA

See what happens when you only read the post instead of the subject line and title, NCTBA.

Sorry I don't know of any Mr mishkela... perhaps mafi in the first place. Laughing

(sorry again...)

But, I do think they need to learn the concept before worrying about the English. Perhaps it would be easier to find a training manual on the topic (online?) and create your own English materials out of it.

VS

Never Ceased To Be Amazed · Posted: Mon Mar 01, 2010 3:42 pm Post subject:

Oh, I read it all VS. Jes' wanted to put a coupla smiles on a coupla faces... Laughing

xox NCTBA

johnslat · Posted: Mon Mar 01, 2010 3:56 pm Post subject:

Dear mafimishkala,

A Goggle search didn't turn up much, but . . .

http://www.tefl.net/alexcase/wp-content/uploads/CustomerServiceDiscussion.pdf

http://esl.about.com/od/businessspeakingskills/a/customer_ser.htm

http://www.eastsideliteracy.org/tutorsupport/Work/Work_Complaints.htm

http://www.tefl-magic.com/noframes/material/exp/com.htm

http://www.eslflow.com/ConsumerComplaintMenu.html

maybe these books?

http://www.amazon.com/s/ref=nb_sb_noss?url=search-alias%3Dstripbooks&field-keywords=Customer+Service%3A+A+Practical+Approach+by+Harris&x=12&y=22

Sorry if these are not what you need.

Regards,
John

mafimishkala · Joined: 03 Apr 2009 Posts: 7 Location: UAE

Thanks for your replies.

Tom Le Seelleur · Joined: 27 Dec 2007 Posts: 242

English for Customer Care 978-0-19-457906-3 Oxford University Press
2008

Tom

mafimishkala · Joined: 03 Apr 2009 Posts: 7 Location: UAE

Cheers for that Tom, I knew there was a specific book out there but hadn't found it trawling through catlogues.

veiledsentiments · Joined: 20 Feb 2003 Posts: 17644 Location: USA

Come back and let us know if it worked out. So often we find a book that seems like it should work, but then it is filled with so much stuff that doesn't transfer to the Gulf environment. Crying or Very sad

VS

Sheikh N Bake · Joined: 26 Apr 2007 Posts: 1307 Location: Dis ting of ours

Indirectly, internet-based e-commerce lessons might help--or may not, up to you. The newest ones were last updated in 2005, but can obviously be adapted/updated by individual instructors as needed.

http://iteslj.org/t/ws/