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Whistleblower

Joined: 03 Feb 2007
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Posted: Thu May 08, 2008 3:08 am Post subject: I Want To Observe Your Test |
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Hello. I was testing speaking of employees today at a large chemical company. I had a very senior executive today from the large Korean company request that he be present for testing (predominately speaking) of their employees so that he can judge their speaking ability.
The test required standard procedures and required them to be held in an appropriate manner as there is quality assurance and other areas of concern when examining with clients. So I politely declined the executive's request due to the potential embarrassment for people taking the test as well as not following the rules of the exam.
I told him, if he wanted to compare the test results and find out about what the students thought of it, it would be better to see the breakdown of results which the client receives and he could also view a training video. He also took the test and I mentioned to him that it is just the same test which he took.
He reacted incredibly unprofessional. He started rising his voice and I requested that he be taken from the room so that I could continue examining. But at which point is an executive able to view, participate and judge the testing of a well defined exam? Does he have any right? Did I cause embarrassment to his request? Should he have stayed? I just need some advice from the pro's. |
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loose_ends
Joined: 23 Jul 2007
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Posted: Thu May 08, 2008 3:14 am Post subject: Re: I Want To Observe Your Test |
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Whistleblower wrote: |
Hello. I was testing speaking of employees today at a large chemical company. I had a very senior executive today from the large Korean company request that he be present for testing (predominately speaking) of their employees so that he can judge their speaking ability.
The test required standard procedures and required them to be held in an appropriate manner as there is quality assurance and other areas of concern when examining with clients. So I politely declined the executive's request due to the potential embarrassment for people taking the test as well as not following the rules of the exam.
I told him, if he wanted to compare the test results and find out about what the students thought of it, it would be better to see the breakdown of results which the client receives and he could also view a training video. He also took the test and I mentioned to him that it is just the same test which he took.
He reacted incredibly unprofessional. He started rising his voice and I requested that he be taken from the room so that I could continue examining. But at which point is an executive able to view, participate and judge the testing of a well defined exam? Does he have any right? Did I cause embarrassment to his request? Should he have stayed? I just need some advice from the pro's. |
That means he's the boss. You need to learn where you stand in the order of things.
It makes life here a lot more tolerable. |
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Whistleblower

Joined: 03 Feb 2007
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Posted: Thu May 08, 2008 3:27 am Post subject: |
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He was the boss of the company but I represent a well known examining company when I start the tests and I must adhere to rules and regulations. The fact is no one observes a speaking test and that the test is recorded and 2nd or 3rd marked. Yes he is the boss, but he has no right to ask to observe a test that he has just taken. Am I wrong in this assumption? |
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Ramen
Joined: 15 Apr 2008
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Posted: Thu May 08, 2008 3:42 am Post subject: |
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If it's against your company's rules and regulations, you have every right and authority to say "NO".
It doesn't matter if he was LMB.
Good job! |
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Young FRANKenstein

Joined: 02 Oct 2006 Location: Castle Frankenstein (that's FRONKensteen)
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Posted: Thu May 08, 2008 4:08 am Post subject: |
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Whistleblower wrote: |
Yes he is the boss, but he has no right to ask to observe a test that he has just taken. Am I wrong in this assumption? |
I agree with you:
1) They hired your company to do the testing
2) the testing has strict procedures and rules
3) if the boss doesn't like the way your company does its testing, he is welcome to hire another company to do so in the future
They hired you to do a job. You did it. Tough shit that he wasn't allowed to change the rules the way he wants. |
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Whistleblower

Joined: 03 Feb 2007
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Posted: Thu May 08, 2008 5:47 am Post subject: |
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It was kind of funny in the end. The guy thought he could have his way and ended up sulking when he realised that it was in breach of examining regulations. Still he had the gall,
Chief Cheese - "I shall do a deal, I observe one exam. How about that?"
Me - "No. It isn't fair for the rest of the people taking the test. You had no one observe you and I don't think it is right for you to observe the test. Why do you want to observe the test?"
Chief Cheese - "I would like to compare the test with the results you provide."
Me - "The results are broken down into a format that would show you information on the performance of the candidates. So again you cannot observe the test."
When he started sulking and rising his voice like a child, I asked a member of staff to remove him. The guy realised that he breaching rules but it took like 15 minutes of delicate talking to make him realise. I don't like to over generalise but the most senior staff don't realise that the rules effect them as well. He was one of those fat adjosshi types who likes to bend the rules his way. Shame he is the director of HR, wouldn't like him as a boss. |
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PRagic

Joined: 24 Feb 2006
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Posted: Thu May 08, 2008 2:44 pm Post subject: |
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Now find some way of communicating to him through a 3rd party that. because of him, you lost face and have bad kibun. Let him make it up to you. |
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yeremy
Joined: 05 Nov 2007 Location: Anywhere's there's a good bookstore.
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Posted: Thu May 08, 2008 3:39 pm Post subject: CCTV |
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What about setting him up outside of the testing room in front of a CCTV monitor? Does that interfere with your protocols? That may placate him and you. |
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Whistleblower

Joined: 03 Feb 2007
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Posted: Thu May 08, 2008 6:03 pm Post subject: |
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I did infact ask if there were CCTV available in the room but the organiser said there was not. So tough luck for the Korean adjosshi. What is about some Koreans who think that they don't have to obey rules and they are above the law? |
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some waygug-in
Joined: 25 Jan 2003
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Posted: Thu May 08, 2008 6:13 pm Post subject: |
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Some?
I guess it's partly due to the culture where deception is considered "wise" and
the education system where cheaters are allowed to prosper.
I do agree with your decision, but in the culture we are in....
I'm surprised that he wasn't able to have his way. |
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ED209
Joined: 17 Oct 2006
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Posted: Thu May 08, 2008 6:17 pm Post subject: |
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You did right. Expect complaints. |
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