Korean Job Discussion Forums

Pikkle · Joined: 17 Jun 2009

Hey guys, I think I have a problem but I'm not sure. I thought my Korean was good enough to book a flight through 072.com. Now I don't know know if I've paid or not? Anybody know how to pay through 072.com? I didn't put in a credit card or anything, but they have my phone number. Did they just charge my phone account? Can anybody help me?

ttompatz · Joined: 05 Sep 2005 Location: Kwangju, South Korea

Pikkle · Joined: 17 Jun 2009

Thanks. I'll do that on Monday.

Capo · Joined: 09 Sep 2007

you reserve your ticket, if ur flights get confirmed then u have a certain amount of time to pay for it in order to keep ur flights

runthegauntlet · Joined: 02 Dec 2007 Location: the southlands.

Hawkeye Pierce · Joined: 22 Jan 2010 Location: Uijeongbu

Hawkeye Pierce · Joined: 22 Jan 2010 Location: Uijeongbu

Here's the follow up.

I was only notified of the problem Tuesday night before the Wednesday holiday. I spent Wednesday talking to travel agents. Thursday, I had my Korean friend call them to try to get them to issue the ticket based upon the agreed price. It took most of the afternoon, and several phone calls, but they eventually agreed. (My friend confirmed that they have no one who speaks or writes English in the company.) From what I was told, they were blaming the airline for the problem. The reality is that if they had any kind of customer service, this would never have happened. (They could have sent me an email in Korean, but they didn't.) The easiest part of any business should be collecting the money. I had to return the favor to my Korean friend today by helping out this morning. So all told, this cost me three days that I shouldn't have needed to have been bothered with it simply collecting my e-tickets. Yes, they did apologize, but I don't see any indication that this problem won't repeat itself in the future with foreigners who can't call them.

The lesson here is that travel and Korean travel agencies on the internet don't mix. Anyone who uses these services needs to have a Korean call about payment, and then call again after the money has been transferred, as many times as needed until the e-tickets have been issued. There was nothing convenient about this service.

Capo · Joined: 09 Sep 2007

I used my KB check card (not even visa) to pay online via their website with no problems. about 30 minutes later I got a text message from my bank confirming the payment.