Korean Job Discussion Forums

[GuyPlasma]

I ordered a product from Gmarket. Before ordering I called and asked the seller how long it would take to deliver and was told it was In Stock and would take two or three days.

After two weeks I called them and they told me I needed to pay an additional 55,000 won before it could be delivered. After speaking to someone with fairly clear and understandable English skills I discovered that they in fact needed to order the product from the United States.

I chose the Korean company vs Amazon to avoid the delay in shipping time. The Amazon price and the Korean company price is a difference of 80,000 won. I assumed the 80,000 won was inflated to account for the expense of shipping the product to Korea.

When asked to pay an additional 55,000 won... two weeks AFTER it was supposed to already be delivered... I told them to cancel the order.

Gmarket has told me I can not cancel the order because it has already been shipped to me. The seller tells me they haven't got one and I need to pay them 55,000 won before they can get it. Gmarket also said if I agree to pay the seller a delivery fee, they will issue a refund. I just have to wait until the product is delivered so I can return it.

I am completely lost as how to proceed here. What am I doing wrong? I don't want the product anymore, it was a gift for a birthday that has already passed now. I wanted it weeks ago when the seller told me it would take two or three days. Meanwhile, I can't return it because I don't have it, the seller won't deliver it unless I pay his import costs.

Do I need an advocate? Am I wrong, should I just pay the 55,000 extra? I could have logged into Amazon and imported it myself for 140,000 less if I had been willing to wait this long.

[chapathee]

if you got a korean friend, get them to help you out.

i would suggest, assuming you have a korean, paying the 55000, telling them to call you when it is to be delivered, have the korean there when it comes and refund it immediately. don't let the delivery guy go, make the calls to the compnay to refund it while he's there... idk, just a thought.

[tcboy88]

did you told gmarket that the seller has not deliver it yet?
what do they say?

[GuyPlasma]

[quote="tcboy88"]did you told gmarket that the seller has not deliver it yet?
what do they say?[/quote]

Yes. I told Gmarket. They said that I must return the product before I can get a refund. They've also said that I must pay the seller a penalty for cancelling the order. (Delivery fee). They will not tell me how much that fee is.

The seller has contacted me with a bank account number and told me they need me to bank transfer 55,000 won to their personal account so they can buy it.

I didn't need to hire someone to order something from Amazon for me.

I wanted to order something from someone who ALREADY had the product in Korea. When they told me it was IN STOCK and would take two or three days, that's why I chose them.

Now, they cannot deliver it, gmarket won't issue a refund until I return it. I want my money back, but I most certainly DO NOT want to send them 55,000 to a personal bank account.

I've ordered hundreds of things from Gmarket's site. This is the first time the seller ever contacted me after an order and asked for more money.

I've never needed support before, but the support system is pretty bad. You ask a question, they quote some policy that doesn't seem to account for the seller asking for me to give them money to buy the product and close the ticket.


Senario:

Person A: I will make you a sandwich for 6$
Person B: Do you have a sandwich right now?
Person A: Yes, right here ready to go.
Person B: Sounds good, here I'll let mediator hold the 6$ until you deliver the sandwich.
Person A: Your sandwich is on the way. I don't have any bread, lettuce, meat and cheese. I need 10$ to buy them.
Person B: No, nevermind. Just give me my 6$ back.
Person A: I'll give you a refund after you pay for the ingredients.


Person B: Hey, that guy doesn't have a sandwich and wants me to send money to his private bank account so he can buy the ingredients. I want to cancel the order.
Mediator: Since Person A said "It's on the way", we will need to deduct their expenses from your refund. We won't tell you how much the expenses are. Do you agree to pay Person A's Expenses?

[Cacique]

It could be that the US supplier has already shipped the item on credit to the Korean distributor. The goods are already on the way but the Korean company might have 30 days or whatever to pay. If there was a price increase from the US supplier since the last time the Korean distributor ordered that might be the where the extra 55,000 is coming from. I don't know if this is the case but it could be a possible scenario, especially if you're item is not a regularly ordered item.

Seems odd though you are being asked to pay by bank transfer. Was your initial payment by credit card? I'd try to pay by credit card if you can, and then just refuse it or return it. If they refuse to accept a credit card, I'd probably pay the 55,000 by bank transfer and then return it, Gmarket is pretty reputable from my experiences with them.

[highstreet]

You don't need Gmarket to cancel the order. Talk to the seller directly.

[zappadelta]

You should pay the 55,000 won. I'm sure it stated that on the Gmarket site that you ordered it from. Next time, read the fine print more carefully before you order, or get someone to read it for you. Depending on the overall cost of the item, an 80,000 won difference between the Amazon and GMarket price might not be that much.

[oragano2]

how about post the link to what you bought

Im sure there are many out there who speak korean well enough to check the so called 'fine print'

[dgove]

He doesn't want it. Why would he pay the 55,000? Please keep us posted as I'm very curious how this turns out.

[fasequeira]

If it is an item that came from abroad, it's probably the cost of customs and/or duty. Often products sold on Gmarket and Auction that are imported on a per sale basis have fine print in the listing that says the purchaser is responsible for any customs and taxes, etc. Perhaps that's what it is...

[pkang0202]

Gmarket items, on the main item page, it tells you were the item is coming from, or if it has to be delivered from overseas.

http://imageshack.us/f/267/globalgmarket.jpg/

See the purple box at the bottom.


You didn't properly check the item. You called and they told you the wrong thing. I bet you if you link that item here, it will have a section like the picture I linked indicated overseas item.


So, if the item description, itself, says its coming from overseas then YOU are at fault.

If the item description says nothing about overseas delivery then THEY are at fault.

[thepogue]

wow....

[dgove]

A lot of people are blaming the OP, I notice this trend a lot on Dave's. The OP said he asked if it was in stock, they said yes. Or did I miss something?

[pkang0202]

[dgove]

Keep us posted OP. I personally think if you call and they say "Yes, it's in stock" that you are in the clear and not your fault. Looks like I'm in the minority though.